DoorDash, Postmates, GrubHub, UberEats, Eat24 & Other Meal Delivery Services
#61
FlyerTalk Evangelist
Join Date: Jun 2001
Location: Redondo Beach, Ca
Posts: 30,782
Ugh! Not fun
which service?? I've never ordered for more than 12 people (personal dinner parties, not a work luncheon), but major bummer! I hope you don't get fired for this. But if you do, then would you really want to work at a place that fires you for a luncheon problem?
which service?? I've never ordered for more than 12 people (personal dinner parties, not a work luncheon), but major bummer! I hope you don't get fired for this. But if you do, then would you really want to work at a place that fires you for a luncheon problem?
#63
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,007
Late to this thread but…
I would never use Caviar or Grubhub or any other delivery service for a group lunch like that. Especially if you’re ordering from a restaurant that may not have the capacity to do such a big order. I would always call the restaurant directly see if they can prepare a catering order like that and make sure that they can from their end before I order. Caviar is just a middleman and they’re very stingy with credits in situations like this.
#64
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Caviar does have catering options from the clever restaurants that have catering platters. The problem with ordering catering from restaurants is when the restaurant offers catering without a delivery option - thus the value of caviar and their competitors. I love La Med and their catering includes delivery option but such delivery options are a tad rare - but that's the value of Eat24 (owned by Yelp), which mostly does restaurants that have delivery.
#65
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Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
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I would never use Caviar or Grubhub or any other delivery service for a group lunch like that. Especially if you’re ordering from a restaurant that may not have the capacity to do such a big order. I would always call the restaurant directly see if they can prepare a catering order like that and make sure that they can from their end before I order. Caviar is just a middleman and they’re very stingy with credits in situations like this.
Caviar does have catering options from the clever restaurants that have catering platters. The problem with ordering catering from restaurants is when the restaurant offers catering without a delivery option - thus the value of caviar and their competitors. I love La Med and their catering includes delivery option but such delivery options are a tad rare - but that's the value of Eat24 (owned by Yelp), which mostly does restaurants that have delivery.
#66
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I assume if there really was a gas leak (not saying there was), getting employees safely out of the building and making sure there was no immediate danger were higher priorities than retrieving the list of pending orders and alerting the customers. An hour in that case is really not that bad. Unfortunate, but IMO understandable, if true. Like you said, someone should have walked over to check on it.
#67
Join Date: Mar 2010
Posts: 205
I assume if there really was a gas leak (not saying there was), getting employees safely out of the building and making sure there was no immediate danger were higher priorities than retrieving the list of pending orders and alerting the customers. An hour in that case is really not that bad. Unfortunate, but IMO understandable, if true. Like you said, someone should have walked over to check on it.
We all know that parking in that area of San Francisco is tough at the best of times and a short journey with as large an order as indicated makes it that much more conceivable that either the restaurant or the delivery person was in over their head with regards to the order. Cancelling after "normal" lunch hours and leaving them in a lurch was very unprofessional and a 4% voucher for the inconvenience is laughable. Not saying that the entire order next time should be comped but they are missing out on an opportunity to thank a customer for finding a deficiency in their system and giving a decent bounty for doing so.
#68
Join Date: Sep 2017
Location: The LandMass
Programs: Delta - GM, Hilton - Diamond, National - EE
Posts: 65
Uber Eats
How many of ya'll use Uber Eats. I just started a few weeks ago, and man is it fantastic.
I use it mainly when I am overly tired or if it's raining and I have been very pleased with it to this point.
I use it mainly when I am overly tired or if it's raining and I have been very pleased with it to this point.
#69
Join Date: Nov 2013
Posts: 4,374
Love UberEats for the real-time tracking. Couple of days ago I got a margherita pizza delivered to my office in San Francisco in 17 minutes. It takes 11 minutes just to drive from the restaurant!
There is one small flaw in the service - most couriers don't have insulated bags to transport the food.
There is one small flaw in the service - most couriers don't have insulated bags to transport the food.
#70
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Location: San Francisco, CA
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As this is more about dining delivery options rather than ride-in-vehicle options, let me move this to the DiningBuzz forum for more discussion. Ocn Vw 1K, Senior Moderator.
#72
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So I ordered from Postmates tonight for a place I haven't tried before. The order was accepted and my card was authorized. A half hour later my driver called to tell me the restaurant had permanently closed a year ago. She learned this after she couldn't find it and she asked a cop for directions. That was rather surprising.
#73
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Join Date: Mar 2013
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So I ordered from Postmates tonight for a place I haven't tried before. The order was accepted and my card was authorized. A half hour later my driver called to tell me the restaurant had permanently closed a year ago. She learned this after she couldn't find it and she asked a cop for directions. That was rather surprising.
We are unable to use it at our house because their app doesn't recognize our address as a valid Durham address because it's a new development (except at this point it's 4 years old so there's no excuse for that).
#74
Join Date: Jun 2011
Location: United Kingdom
Programs: Skywards Blue :-(, HHonors Gold, SPG Gold, GHA Platinum
Posts: 2,531
Not happy at all with Uber eats and now use Just eat. The good thing about Uber eats is that you can track the delivery. While I am travelling and in a hotel ,this is very good for both me and the driver as they do not have to hang around at the hotel reception with the food getting cold.
However I ordered some food in central London last week . Food arrived on time but one of the items was missing. Also the main I was sent was totally different to what I had ordered !. I tried to contact the restaurant directly but they had closed by them.
I contacted Uber eats with photographs of the food and though they gave me a refund for the missing item , they refused to do anything about the wrong item sent !!.
Not happy with the response from Uber eats( I suspect this might be in the fine print somewhere) and I used Just eat for the remainder of my stay.
The response was
Hi there,
Sorry to hear you were unhappy with the quality of the food. Unfortunately, we're unable to provide a refund under these circumstances, in line with Uber's policy.
To ensure restaurants can make the most of this feedback, we'd love it if you rated your order. You can do so by pressing the "Orders" button at the bottom of your app (it looks like a small receipt), then pressing "Rate Order" next to the delivery confirmation. This will allow the restaurant to see where improvements can be made.
We have processes in place to review this type of feedback, so your concern hasn't gone unnoticed.
We hope to offer you a better experience on your next order.
However I ordered some food in central London last week . Food arrived on time but one of the items was missing. Also the main I was sent was totally different to what I had ordered !. I tried to contact the restaurant directly but they had closed by them.
I contacted Uber eats with photographs of the food and though they gave me a refund for the missing item , they refused to do anything about the wrong item sent !!.
Not happy with the response from Uber eats( I suspect this might be in the fine print somewhere) and I used Just eat for the remainder of my stay.
The response was
Hi there,
Sorry to hear you were unhappy with the quality of the food. Unfortunately, we're unable to provide a refund under these circumstances, in line with Uber's policy.
To ensure restaurants can make the most of this feedback, we'd love it if you rated your order. You can do so by pressing the "Orders" button at the bottom of your app (it looks like a small receipt), then pressing "Rate Order" next to the delivery confirmation. This will allow the restaurant to see where improvements can be made.
We have processes in place to review this type of feedback, so your concern hasn't gone unnoticed.
We hope to offer you a better experience on your next order.
#75
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Join Date: Jul 2010
Programs: AA
Posts: 14,742
Just had a bad delivery from Bite Squad (Chef Shuttle). I saw him turn one street too early on the tracking map. Then when he did find the correct street, I was standing on the curb (with no cars parked in front of me so nothing blocking the view) waving my arms, and he still managed to drive past me. The driver finally called me 5 minutes later, "um, I'm not familiar with downtown." I ended up having to walk 2.5 blocks over to where he was stopped to get my food from him because he didn't know how to read a map or street signs.