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DoorDash, Postmates, GrubHub, UberEats, Eat24 & Other Meal Delivery Services

DoorDash, Postmates, GrubHub, UberEats, Eat24 & Other Meal Delivery Services

Old May 2, 19, 1:45 pm
  #121  
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Originally Posted by Dadaluma83 View Post
I've never used any 3rd party delivery service and never will due to my paranoia of my food being tampered with. Reading the Uber eats reddit did nothing to put my mind at ease with all the drivers complaining about nobody tipping and one admitting to bringing his own straw and skimming food and drink from people's orders from resaurants that didnt seal up the bag. We all hear stories from time to time of delivery drivers tampering with food, and thats just the ones that get caught. Call me paranoid but I'm too weary of letting a stranger be alone with my food in their car.
Since you offered, you're being paranoid.

You can tip the driver when you place the order. The bags are all zipped up by the restaurant and in the back of the car. The driver makes money by speedy service, and they're focused on getting your food to you. I actually trust those restaurant based drivers less. I live across from a popular pizza joint, and some of their drivers are sketchy. What are 3rd party driver's motivation to tamper with my food? Why would they want to kill me? If just makes no sense. The pick up the food, rush to my door as fast as they possibly can, deliver it and they're off to their next stop. End of story.
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Old Jan 9, 20, 11:29 am
  #122  
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What's the difference between DoorDash, UberEats, Grubhub, etc. etc.?

I have used UberEats and Grubhub in the past but with the news of the Chase Sapphire Reserve free delivery option coming for DoorDash I have to wonder what the difference is between all of these delivery services. I know that certain restaurants might only work with certain services but is that the main differences between them? It also seems like DoorDash has more low-end fast food options that Grubhub and/or Ubereats. Or am I missing something? Will the prices for places that work with all the services be different from site to site?

Like I said, I have mainly used Grubhub due to the AMEX Gold $10 a month credit but now I need to figure out DoorDash.
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Old Jan 9, 20, 1:13 pm
  #123  
 
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Experiences vary by location I assume but in the SF Bay Area where I've used delivery services prolifically in the past year as I don't cook:

DoorDash: the most restaurants, reasonably fast delivery, good customer support, but I avoid using this app because total fees are higher than UE and the drivers always arrive at the back entrance of my apartment complex even though I input the front office address. And, yes, I do specify in the delivery instructions to please meet me at the front leasing office - and I have had multiple drivers call me and ask me what is a leasing office.

Uber Eats: many restaurants, the fastest delivery, frequent discounts, and outstanding real-time tracking of the driver from the delivery acceptance --> restaurant arrival --> delivery to you. Better hope nothing goes wrong because the customer support is a nightmare. Unlike DD, however, drivers always arrive at the front of my apartment as I request, and 85% of the time there is no issue with my food. The other 15% I chuck the entire delivery bag in the trash, suck up the loss, and re-order.

Grubhub: few restaurants, slow delivery, no GPS tracking -- I only use it for the AMEX credit -- the convenience of DD or UE is just so much greater.
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Old Jan 11, 20, 6:03 am
  #124  
 
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My experience in the Boston area:

DoorDash: They are the worst. I only use them because the Chipotle app offers delivery, and DoorDash is their delivery partner. I can see that my order is ready, and that a Dasher is assigned to pick up my food. Then, it assigns a different dasher. Repeat 3-4 times and I start wondering whether my food will arrive warm. Sometimes the drivers are rude. DoorDash is useless, and I feel bad complaining to Chipotle (where they're always generous with compensation) because it's mostly not their fault.
UberEats: Best variety in my area. As others have mentioned, customer service is trash, but, they do have self-help menus. If I'm not satisfied with an item (ie doesn't match description) or didn't receive an item I ordered, the automated system simply refunds me for them with no human intervention needed. If the restaurant gets my order wrong, then sometimes it takes a customer service rep to fix, but I haven't had any issues that haven't been fixed to my satisfaction yet.
GrubHub: I was disappointed when Foodler was bought out by Grubhub. Grubhub isn't too bad, but I've had a few issues where I essentially had to threaten Grubhub telling them that the had one last chance to make things right before I go to the credit card dispute route. GrubHub was one of the original players in this industry, and unfortunately, they're also the dying dinosaur.
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Old Jan 14, 20, 9:02 pm
  #125  
 
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Originally Posted by christianj View Post
I have used UberEats and Grubhub in the past but with the news of the Chase Sapphire Reserve free delivery option coming for DoorDash I have to wonder what the difference is between all of these delivery services. I know that certain restaurants might only work with certain services but is that the main differences between them? It also seems like DoorDash has more low-end fast food options that Grubhub and/or Ubereats. Or am I missing something? Will the prices for places that work with all the services be different from site to site?

Like I said, I have mainly used Grubhub due to the AMEX Gold $10 a month credit but now I need to figure out DoorDash.
DoorDash gives their deliverers a pretty raw deal when it comes to tipping, (i.e. when they agree to a delivery, it comes with a set payout that doesn't increase if they get a good tip; have to tip in cash to bypass this), so we don't use them. Other than that, they aren't too different. You may find as other posters have that your local area has more or fewer places on one of the platforms. I also have noticed that the prices vary slightly for the same delivery across platforms (including a restaurant's own site if they offer delivery). UberEats in particular tends to be higher but on occasion Grubhub will be.
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