Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Apr 21, 2020, 4:36 pm
#1021
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 700
Data Point here. I had to cancel a DL Vacations trip that was redeemed during the double miles promotion last year. This past schedule change Saturday the flights went way out of whack making the trip impossible. It was a 7 night trip departing from PNS to ATL then the nonstop to HNL and back. Whole trip changed including an outbound connection in LAX which lost us our D1 seats and made our flight from PNS to ATL way after the ATL to LAX flight is leaving. I called today to cancel and was put on hold as the agent went to speak to a supervisor. When he came back he said that I would not be getting my miles back but would receive a credit for $6300 which was double the points exactly like I used for the promotion. I would also be getting the $557 refunded to my credit card. The flight credit expires Sept. 2021 is what I was told.
Apr 21, 2020, 6:21 pm
#1022
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Apr 21, 2020, 7:38 pm
#1023
Join Date: Aug 2012
Location: RDU
Posts: 679
Curious if I have any options besides just waiting?
I feel like Delta has been giving me the run around since they canceled my first flight on March 29th. First it was 14 days to get a refund and they gave me just a generic email no way to track it online. Then when my second request to cancel a flight happened Sunday i was given a TRR for that one but no representative can find that on the first flight so they said I could start the process over for the original flight cancelation request and wait the now 30 business days (which is almost a month and a half and the supposed 2 months to show on a credit card). So they issued me a TRR for the first flight again and I go in today to check both in the refund portal and sure enough I still can not track the first request using the TRR that they issued to me on the April 19th and Delta cant seem to locate any such TRR for March 29th even though I have the case number from the auto generated email.
I feel like Delta has been giving me the run around since they canceled my first flight on March 29th. First it was 14 days to get a refund and they gave me just a generic email no way to track it online. Then when my second request to cancel a flight happened Sunday i was given a TRR for that one but no representative can find that on the first flight so they said I could start the process over for the original flight cancelation request and wait the now 30 business days (which is almost a month and a half and the supposed 2 months to show on a credit card). So they issued me a TRR for the first flight again and I go in today to check both in the refund portal and sure enough I still can not track the first request using the TRR that they issued to me on the April 19th and Delta cant seem to locate any such TRR for March 29th even though I have the case number from the auto generated email.
In the latter email, you get a phone number (1-800-847-0578). You can call that number and enter in your ticket number (not the TRR number). The system will tell if you there is a pending refund request on the ticket.
Apr 21, 2020, 8:42 pm
#1024
Join Date: Oct 2004
Location: PDX
Programs: DL Platinum & MM, Marriott Bonvoy Gold
Posts: 636
Not by my interpretation! My request showed "pending" the entire time; on the 19th I got an e-mail from Delta saying the refund had been issued. Today it's showing up on my credit card account.
Apr 21, 2020, 9:39 pm
#1025
Join Date: Dec 2007
Location: Portland
Programs: MVPGold 75K
Posts: 494
If my Delta one flight Bud to AMS to Pdx Is messed up by bud to Amsterdam being cancelled, can I ask Delta to reroute me from beg to ams, via klm marketed flight and onto PDX, if that is still valid in June. Since I will be in Serbia, would delta change this for me with no fees.
thx
thx
Apr 22, 2020, 6:34 am
#1026
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Apr 22, 2020, 6:39 am
#1027
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 274
I was shocked - I requested a refund for two tickets (DL-cancelled) on 4/16. Called in this Monday (4/20) and refund posted to my CC by Wed 4/22. Never got a single email confirmation, but went through in 48 hours.
Apr 22, 2020, 6:40 am
#1028
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
Very pleasant surprise this morning.
I called DL again Monday to ask for a refund, not the e-credit they promised in a recent e-mail. (I'd responded immediately by e-mail saying I wanted a refund but no answer from them- not surprising). After 45 minutes on Hold I told the agent that I wanted a refund as DOT required. She gave me some song and dance about that not being a requirement if government actions caused the cancellation (in my case, Ecuador closing its borders) but out of the goodness of her heart she was refunding the $1,000 fare to my credit card. The fare difference portion, from a $600 decrease when I changed my departure date after the tour was cut short, will be an e-credit. I was properly obsequious.
The remaining $1,000 for the canceled return trip showed up on my credit card statement this morning. I can live with the $600 e-credit on the fare difference- I'm hoping to go to Belize in October, 2021 and DL has flights there.
I called DL again Monday to ask for a refund, not the e-credit they promised in a recent e-mail. (I'd responded immediately by e-mail saying I wanted a refund but no answer from them- not surprising). After 45 minutes on Hold I told the agent that I wanted a refund as DOT required. She gave me some song and dance about that not being a requirement if government actions caused the cancellation (in my case, Ecuador closing its borders) but out of the goodness of her heart she was refunding the $1,000 fare to my credit card. The fare difference portion, from a $600 decrease when I changed my departure date after the tour was cut short, will be an e-credit. I was properly obsequious.
The remaining $1,000 for the canceled return trip showed up on my credit card statement this morning. I can live with the $600 e-credit on the fare difference- I'm hoping to go to Belize in October, 2021 and DL has flights there.
Apr 22, 2020, 8:57 am
#1029
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,322
Apr 22, 2020, 10:53 am
#1030
Join Date: Apr 2017
Posts: 470
So I canceled my delta comfort plus ticket that was supposed to fly next week because conference got canceled. Seem I got a full credit using the same ticket number. My question now, if I use this credit to buy a new ticket let's say for late May, will I be able to change/cancel it for free again? Or because it's a different pay system (not a real payment) and/or already got the cancelation fee waved first time then I cannot do it again? In case I can, what is the deadline for free changes?
Apr 23, 2020, 7:47 am
#1032
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
Are people at least getting their refunds after 21 business days? I submitted a request on 4/3 (wish I had acted sooner when they canceled the flights) and still waiting for over $2K
Apr 23, 2020, 9:36 am
#1033
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Apr 23, 2020, 10:26 am
#1034
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
Apr 23, 2020, 10:47 am
#1035
Join Date: Aug 2012
Location: RDU
Posts: 679