Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

    Hide Wikipost
Old Jul 11, 21, 4:15 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: tearex
Wiki Link
Delta: Can I Cancel/Change My Flight?

Some important info about award tickets is buried on the Coronavirus Travel Updates overview page: https://www.delta.com/us/en/advisori...ravel/overview

Click to expand FAQs at the bottom, item 10:

10. What if I paid for my original trip with miles?

The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.
i.e. if the same ticket would be eligible for a change fee waiver if it were a cash ticket, then it is eligible for a waived redeposit fee as an award ticket.

Refund Status Checker: https://www.delta.com/refunds/checkR...sAction.action

Print Wikipost

Old Apr 21, 20, 5:36 pm
  #1021  
 
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 682
Data Point here. I had to cancel a DL Vacations trip that was redeemed during the double miles promotion last year. This past schedule change Saturday the flights went way out of whack making the trip impossible. It was a 7 night trip departing from PNS to ATL then the nonstop to HNL and back. Whole trip changed including an outbound connection in LAX which lost us our D1 seats and made our flight from PNS to ATL way after the ATL to LAX flight is leaving. I called today to cancel and was put on hold as the agent went to speak to a supervisor. When he came back he said that I would not be getting my miles back but would receive a credit for $6300 which was double the points exactly like I used for the promotion. I would also be getting the $557 refunded to my credit card. The flight credit expires Sept. 2021 is what I was told.

AeRoSpaceman is offline  
Old Apr 21, 20, 7:21 pm
  #1022  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,360
Originally Posted by aww3583 View Post
What is the "refund page"?
I assume this one:
"If youve already submitted a refund request for an upcoming trip, you may check to see the status of your refund request.
https://www.delta.com/refunds/checkRefundsStatusAction.action"
DLASflyer and aww3583 like this.
Adam1222 is offline  
Old Apr 21, 20, 8:38 pm
  #1023  
 
Join Date: Aug 2012
Location: RDU
Posts: 679
Originally Posted by Steven Citrin View Post
Curious if I have any options besides just waiting?
I feel like Delta has been giving me the run around since they canceled my first flight on March 29th. First it was 14 days to get a refund and they gave me just a generic email no way to track it online. Then when my second request to cancel a flight happened Sunday i was given a TRR for that one but no representative can find that on the first flight so they said I could start the process over for the original flight cancelation request and wait the now 30 business days (which is almost a month and a half and the supposed 2 months to show on a credit card). So they issued me a TRR for the first flight again and I go in today to check both in the refund portal and sure enough I still can not track the first request using the TRR that they issued to me on the April 19th and Delta cant seem to locate any such TRR for March 29th even though I have the case number from the auto generated email.
It seems like there are two versions of the refund request email (I got two separate emails for the same refund request). There is one that looks like it's mostly text only, and another that is styled more like regular Delta emails with coloring.

In the latter email, you get a phone number (1-800-847-0578). You can call that number and enter in your ticket number (not the TRR number). The system will tell if you there is a pending refund request on the ticket.
tearex is offline  
Old Apr 21, 20, 9:42 pm
  #1024  
 
Join Date: Oct 2004
Location: PDX
Programs: DL Platinum & MM, Marriott Bonvoy Gold
Posts: 630
Originally Posted by OneHourPhoto View Post
Is "processed" the same as "pending"?
I requested a refund on 4/5/20. On the Refund page, it still shows as "Pending"
Not by my interpretation! My request showed "pending" the entire time; on the 19th I got an e-mail from Delta saying the refund had been issued. Today it's showing up on my credit card account.
Loran is offline  
Old Apr 21, 20, 10:39 pm
  #1025  
 
Join Date: Dec 2007
Location: Portland
Programs: MVPGold 75K
Posts: 415
If my Delta one flight Bud to AMS to Pdx Is messed up by bud to Amsterdam being cancelled, can I ask Delta to reroute me from beg to ams, via klm marketed flight and onto PDX, if that is still valid in June. Since I will be in Serbia, would delta change this for me with no fees.
thx
felicidad76 is offline  
Old Apr 22, 20, 7:34 am
  #1026  
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Diamond, UA Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Titanium, Radisson Gold
Posts: 6,501
Originally Posted by OneHourPhoto View Post
Is "processed" the same as "pending"?
I requested a refund on 4/5/20. On the Refund page, it still shows as "Pending"
I'm in the same boat but on 4/4/20.
demkr is offline  
Old Apr 22, 20, 7:39 am
  #1027  
 
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 265
Originally Posted by aww3583 View Post
How long are refunds taking?

I'm on day 21 of waiting for a refund. The refund request confirmation email says they can take "up to 21 business days". I assume since airlines operate 7 days a week, I'm on the 21st day.
I was shocked - I requested a refund for two tickets (DL-cancelled) on 4/16. Called in this Monday (4/20) and refund posted to my CC by Wed 4/22. Never got a single email confirmation, but went through in 48 hours.
octr202 is offline  
Old Apr 22, 20, 7:40 am
  #1028  
 
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 2,956
Very pleasant surprise this morning.

I called DL again Monday to ask for a refund, not the e-credit they promised in a recent e-mail. (I'd responded immediately by e-mail saying I wanted a refund but no answer from them- not surprising). After 45 minutes on Hold I told the agent that I wanted a refund as DOT required. She gave me some song and dance about that not being a requirement if government actions caused the cancellation (in my case, Ecuador closing its borders) but out of the goodness of her heart she was refunding the $1,000 fare to my credit card. The fare difference portion, from a $600 decrease when I changed my departure date after the tour was cut short, will be an e-credit. I was properly obsequious.

The remaining $1,000 for the canceled return trip showed up on my credit card statement this morning. I can live with the $600 e-credit on the fare difference- I'm hoping to go to Belize in October, 2021 and DL has flights there.
Athena53 is offline  
Old Apr 22, 20, 9:57 am
  #1029  
 
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,924
Originally Posted by Adam1222 View Post
I assume this one:
"If youve already submitted a refund request for an upcoming trip, you may check to see the status of your refund request.
https://www.delta.com/refunds/checkRefundsStatusAction.action"
Thank you!
aww3583 is offline  
Old Apr 22, 20, 11:53 am
  #1030  
 
Join Date: Apr 2017
Posts: 460
Originally Posted by good_boy_1234 View Post
So I canceled my delta comfort plus ticket that was supposed to fly next week because conference got canceled. Seem I got a full credit using the same ticket number. My question now, if I use this credit to buy a new ticket let's say for late May, will I be able to change/cancel it for free again? Or because it's a different pay system (not a real payment) and/or already got the cancelation fee waved first time then I cannot do it again? In case I can, what is the deadline for free changes?
?
good_boy_1234 is offline  
Old Apr 22, 20, 5:03 pm
  #1031  
 
Join Date: Jun 2013
Programs: DL Diamond, Aeroplan Elite 75K
Posts: 2,182
Originally Posted by demkr View Post
I'm in the same boat but on 4/4/20.
I also have a 4/4 refund request showing pending. 13 business days and counting...
DLASflyer is online now  
Old Apr 23, 20, 8:47 am
  #1032  
 
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 886
Are people at least getting their refunds after 21 business days? I submitted a request on 4/3 (wish I had acted sooner when they canceled the flights) and still waiting for over $2K
crazyhorse is offline  
Old Apr 23, 20, 10:36 am
  #1033  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,158
Originally Posted by crazyhorse View Post
Are people at least getting their refunds after 21 business days? I submitted a request on 4/3 (wish I had acted sooner when they canceled the flights) and still waiting for over $2K
21 business days is one month.
TerryK is online now  
Old Apr 23, 20, 11:26 am
  #1034  
 
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 886
Originally Posted by TerryK View Post
21 business days is one month.
Yes I can count. My question was whether people have started actually receiving their refunds after the stated 21 business days. If yes, then I'll wait else maybe its time to just initiate a charge back.
crazyhorse is offline  
Old Apr 23, 20, 11:47 am
  #1035  
 
Join Date: Aug 2012
Location: RDU
Posts: 679
Originally Posted by crazyhorse View Post
Yes I can count. My question was whether people have started actually receiving their refunds after the stated 21 business days. If yes, then I'll wait else maybe its time to just initiate a charge back.
Look upthread by a few posts.
tearex is offline  

Thread Tools
Search this Thread