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Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

Old Mar 22, 20, 1:34 pm
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Last edit by: tearex
Delta: Can I Cancel/Change My Flight?

Some important info about award tickets is buried on the Coronavirus Travel Updates overview page: https://www.delta.com/us/en/advisories/coronavirus-travel/overview

Click to expand FAQs at the bottom, item 10:

10. What if I paid for my original trip with miles?

The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.
i.e. if the same ticket would be eligible for a change fee waiver if it were a cash ticket, then it is eligible for a waived redeposit fee as an award ticket.

Refund Status Checker: https://www.delta.com/refunds/checkRefundsStatusAction.action

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Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

Old Apr 23, 20, 1:43 pm
  #1036  
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Join Date: Jul 2014
Location: Madison, WI (MSN)
Programs: Delta Diamond, Hilton Diamond, Chick-fil-A Signature
Posts: 439
My data point: 25 business days, one month plus two calendar days. This was back when DL was waiting right up to the day before or day of departure to actually cancel flights.

Detail: Flying MSN-ATL on 3/21 overnight in ATL and on to BON on 3/22. Bonaire had banned flights from the US a few days before but DL did not cancel and in fact was still selling the flight. The morning of 3/20 they canceled the MSN-ATL and replaced it with MSN-MSP-ATL where the first leg was on a regional carrier. I called in for a refund because the entire trip was not happening. The system would only allow a refund because of the swap to a regional carrier because ATL-BON was still showing as operating. The refund was finally confirmed by e-mail today - has not yet hit the card.

EDIT: Credit hit the card 2 days after the post, 4/25/20. So a total of 1 month 1 week from cancellation to credit posting.

Last edited by kpbadger; Apr 25, 20 at 1:13 pm
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Old Apr 24, 20, 4:18 pm
  #1037  
 
Join Date: Mar 2020
Programs: United, Alaska, SAS, Virgin Atlantic, Air France
Posts: 4
Delta Refunds - Has anyone actually gotten their cash back?

Delta cancelled my flights in March but I had no problem being issued a refund (in lieu of a credit), although the Delta agent first offered the credit.

I received an email verification that the refund was in process. The agent said that Delta was making every effort to process refunds within 7 business days but it could take up to 21 business days.

Now I am at the 21 business day mark and still no actual cash refund to my credit card. I received a United refund in less than 7 business days.

Have others gotten their actual cash back from Delta? Especially if they requested a refund during the 3rd week of March?

I find that it's impossible to call the refund department even though the email gives the phone number: Call 1-800-847-0578 . (I can verify that my refund has not yet been processed, though.) I found that selecting any of the options puts the call over to reservations who can't help.

Any success in talking to the refund department?

Thanks!
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Old Apr 24, 20, 4:34 pm
  #1038  
 
Join Date: Jul 2004
Location: Tokyo, JP
Programs: DL DM/2 MM, Marriott Lifetime Titanium, National Exec Elite, Hilton Gold
Posts: 276
One of my reservation was cancelled on 3/20, and eCredit was issued on 3/23. I didn't call DL at all, but a Refund Solutions Specialist sent me an e-mail yesterday (4/23) and the actual cash refund process was completed while she removed the previous issued eCredit from my wallet section.
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Old Apr 24, 20, 4:38 pm
  #1039  
 
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,779
I called up to cancel a flight for a refund on March 31 and was told it might take 21 days. It was credited the next day.
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Old Apr 24, 20, 5:04 pm
  #1040  
 
Join Date: Apr 2004
Posts: 1,611
Yes, in two different situations. I have FO MM status.

I cancelled two DL award reservations for travel that was to occur in May; the Skymiles refunds were posted to my account the day after cancellation. The fees were credited back to my Amex a few days later.

I also had to cancel two intra-Europe Skymiles award tickets, where the travel was to have been on KL; the miles were again credited back the following day. It took about three weeks for me to receive credits for taxes and fees to my Amex.

YMMV
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Old Apr 24, 20, 5:51 pm
  #1041  
 
Join Date: Jul 2003
Location: miami, florida
Posts: 3,693
I am 2 for 2. Skymiles flight cancelled, points returned immediately. Taxes back to credit card within 2 days. The other was a refund request due to cancelled flight received within a few days but I had to call twice. The agent told me if any payment was partially made with a voucher or e-credit it has to go through a long separate manual process whereas a 100% credit card payment is done by the agent on the phone immediately.

Last edited by sydneyracquelle; Apr 24, 20 at 7:33 pm
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Old Apr 24, 20, 6:25 pm
  #1042  
 
Join Date: Apr 2009
Posts: 218
I called noon on 30 March and my credit card was credited on 1 April. I was told it could take up to 21 days and my paperwork had to go through a review, but I met all the criteria for a refund so don't worry. Very pleased.
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Old Apr 24, 20, 9:56 pm
  #1043  
 
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,060
If you follow this thread, you will get your refund, assuming you qualify. It all depends on if it is handled by an agent who knows/qualifies to be able to process a refund as opposed to just requesting the “start the process“. Delta is a little ”overwhelmed” by refund requests and it all takes time. You can always call your credit card company and advise them you have requested a refund. They will likely process a temporary credit to your account until they can certify the refund request. These are strange times. Give the process a chance.
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Old Apr 25, 20, 4:31 pm
  #1044  
Moderator: Hawaii-based airlines & Hawai'i forums
 
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 17,458
Platinum member here. My JFK-YVR-JFK non-stops in I/D (non-refundable First) for early June just got changed to:

JFK-MSP-YVR (5 hour 17 min earlier departure than the non-stop)
YVR-SEA-JFL (3 hour 51 min earlier departure than the non-stop, plus change of carrier from mainline to SkyWest for YVR-SEA)

Are my chances of getting a full refund decent based on the above? Thanks!
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Old Apr 25, 20, 7:17 pm
  #1045  
 
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 682
Originally Posted by AeRoSpaceman View Post
Data Point here. I had to cancel a DL Vacations trip that was redeemed during the double miles promotion last year. This past schedule change Saturday the flights went way out of whack making the trip impossible. It was a 7 night trip departing from PNS to ATL then the nonstop to HNL and back. Whole trip changed including an outbound connection in LAX which lost us our D1 seats and made our flight from PNS to ATL way after the ATL to LAX flight is leaving. I called today to cancel and was put on hold as the agent went to speak to a supervisor. When he came back he said that I would not be getting my miles back but would receive a credit for $6300 which was double the points exactly like I used for the promotion. I would also be getting the $557 refunded to my credit card. The flight credit expires Sept. 2021 is what I was told.

I'm quoting myself here to give some more info. From my previous conversation with the agent from the post above, I was told the $6300 voucher would be posted in a few days and the refund to my Amex would take 7 to 10 business days. I was fine with both. Not planning anything soon. So since the previous agent said the voucher would show up in a "couple" days and it hasn't yet I called in to inquire. Was put thru immediately after navigating the call menu for DL Vacations. The agent I spoke with was very polite and provided more info. He said the the voucher could take up to 6 weeks to show up and that is what they are being told to tell customers (not sure if this is DL Vacation specific or for all DL). He also said that they now have to tell folks that it could take up to 21 days to get a refund to original payment. This info is fine with me as I have no travel anytime soon. Just wanted to point out what I was told.
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Old Apr 25, 20, 8:42 pm
  #1046  
 
Join Date: Dec 2002
Location: Hawaii
Programs: AA PLT, AAdv since Day One
Posts: 2,663
I have a trip next month for 2 pax worth over $5K that due to recent schedule and routing changes clearly qualifies for a refund back to my cc. It is a "non-refundable" fare. I have not contacted DL yet. My question is if anyone has had success submitting the refund request via either of these two links, or would I be better off calling DL:

https://www.delta.com/contactus/iropForm

https://www.delta.com/refunds/refundsHomeAction.action

Thank you! Stay safe.

Last edited by inlanikai; Apr 25, 20 at 8:43 pm Reason: Added the non-refundable line.
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Old Apr 26, 20, 9:50 am
  #1047  
 
Join Date: Jun 2013
Programs: DL Diamond, Aeroplan Elite 75K
Posts: 2,268
Originally Posted by FlyinHawaiian View Post
Platinum member here. My JFK-YVR-JFK non-stops in I/D (non-refundable First) for early June just got changed to:

JFK-MSP-YVR (5 hour 17 min earlier departure than the non-stop)
YVR-SEA-JFL (3 hour 51 min earlier departure than the non-stop, plus change of carrier from mainline to SkyWest for YVR-SEA)

Are my chances of getting a full refund decent based on the above? Thanks!
Medallion status or not, you are entitled to a refund.
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Old Apr 26, 20, 10:01 am
  #1048  
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Diamond, UA Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Titanium, Radisson Gold
Posts: 6,526
Still pending on day 22. How is it that this takes so long for DL and not for the other airlines? Is the refund even in a queue of any kind at all? How are some people getting them instantly and others can't?
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Old Apr 26, 20, 10:15 am
  #1049  
 
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,060
Originally Posted by demkr View Post
Still pending on day 22. How is it that this takes so long for DL and not for the other airlines? Is the refund even in a queue of any kind at all? How are some people getting them instantly and others can't?
There are a number of posts in this thread that will give you the answers to your questions. I would do a little reading. If you are not comfortable that things are being processed, I would give Delta a call to make sure the process is in queue.
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Old Apr 26, 20, 11:23 am
  #1050  
 
Join Date: Apr 2020
Posts: 8
Does this schedule change qualify for a refund

I posted a few days ago about Delta cutting the direct PDX to LHR flights but we hadnt received notice of the change. Today I received the notice.

We had booked nonstop PDX to LHR in Premium Select, departing PDX at 7:43 pm and arriving LHR at 12:50 pm next day.
Delta changed us to a flight leaving PDX at 11:42 am in Comfort+ to MSP, connecting flight in Premium Select and arriving at LHR 8:40 am next day.

Coming home we booked nonstop LHR to PDX in Premium Select, leaving LHR at 12:50 pm arriving PDX 3:32 pm.
Delta changed us to depart LHR at 12:55 pm in Premium Select, connect at MSP to Comfort + and arrive at PDX 7:32 pm.

Before I contact Delta, does this qualify for a refund? I am thinking it should because of: 1 - schedule change of 8 hours from PDX, 2- we booked Premium Select and were downgraded to C+ for the domestic legs, 3- change from nonstop to connecting flight.

Am I right to state I want a refund and not a voucher for these reasons?

Thank you for your insight.
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