Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Apr 17, 2020, 8:35 pm
#976
Join Date: Aug 2012
Location: RDU
Posts: 679
Does this mean that if I purchased a ticket today, the money that I spent can be used for travel until Sept 30, 2022 without paying any change fees? How many times can I make changes? Thanks.
“change fee waivers have been extended to allow travel through Sept. 30, 2022, for customers who have upcoming travel booked as of today through Sept. 30, 2020, or have canceled travel from flights in March through Sept. 30, 2020.”
“change fee waivers have been extended to allow travel through Sept. 30, 2022, for customers who have upcoming travel booked as of today through Sept. 30, 2020, or have canceled travel from flights in March through Sept. 30, 2020.”
"Tickets originally purchased between March 1 and May 31, 2020, can be changed without a change fee* for up to a year from the date you purchased it. "
Apr 17, 2020, 10:35 pm
#977
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,635
I assume if Delta ticketed, China Airlines award ticket, if CI cancels, I still call Delta to get rebooked....I want to stay on CI but the rebook dates only have Chinese flight options....
Apr 17, 2020, 10:45 pm
#978
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,921
For a Delta Skymiles award ticket with flights operated by CI, yes, you deal with DL for rebooking. Roughly speaking it's as if you booked a CI flight using an OTA, except here DL is your OTA (with the advantage that they can force space on their own metal, although that's probably not very helpful at the moment with international flight reductions)
Apr 18, 2020, 12:30 am
#979
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,099
If I make an award booking, will I be able to cancel the booking without penalty up to a year after booking and will I get the miles redeposited or will I get a eCredit issued for this?
Apr 18, 2020, 12:45 am
#980
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,921
https://www.delta.com/us/en/advisori...ravel/overview
"10. What if I paid for my original trip with miles?
The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee."
Apr 18, 2020, 12:46 am
#981
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,099
Item 10 under FAQS:
https://www.delta.com/us/en/advisori...ravel/overview
"10. What if I paid for my original trip with miles?
The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee."
https://www.delta.com/us/en/advisori...ravel/overview
"10. What if I paid for my original trip with miles?
The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee."
Apr 18, 2020, 6:39 am
#982
Join Date: Feb 2013
Programs: Delta gold
Posts: 21
Hoping someone also has only the inbound flight of a RT ticket cancelled and could advise on options before I phone Delta.
RT ticket booked Mar 12 for Jnb/Dtw. Outbound travel JnbDtw completed on Mar 15. Inbound DtwJnb for Apr 28 has been cancelled by Delta.
Delta sent email saying saying an e-credit would be processed for the cancelled flight. Have checked SkyMiles account and e-credit is showing but no $ value is showing and states I need to call.
does anyone know if the "value" of the e credit will be a flight Dtw/Jnb, or if it will have an actual $ value.
Even if I can get Delta to do a cash refund for the return portion, I will need to purchase a one way ticket to fly Dtw/Jnb and of course this will probably be more expensive than the the entire original RT ticket.
RT ticket booked Mar 12 for Jnb/Dtw. Outbound travel JnbDtw completed on Mar 15. Inbound DtwJnb for Apr 28 has been cancelled by Delta.
Delta sent email saying saying an e-credit would be processed for the cancelled flight. Have checked SkyMiles account and e-credit is showing but no $ value is showing and states I need to call.
does anyone know if the "value" of the e credit will be a flight Dtw/Jnb, or if it will have an actual $ value.
Even if I can get Delta to do a cash refund for the return portion, I will need to purchase a one way ticket to fly Dtw/Jnb and of course this will probably be more expensive than the the entire original RT ticket.
Apr 18, 2020, 6:53 am
#983
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I cannot imagine a situation in which I would take a credit rather than a refund. Better to have the cash in your account where you can invest it until you need or want it for travel or something else. What if DL no longer serves the destination you want, what if the schedule is lousy, what if the prices are terrible? With a credit, you are stuck. The bankruptcy issue is a bit of a risk, but not particularly large. I just can't see loaning money for 0%.
There is absolutely no reason to cancel until the day of scheduled travel. If DL is still operating, then cancel and take the credit. If DL cancels, take the refund. DL may push back a bit, but just be firm and clear that you want a refund.
Whatever you do, don't jump the gun. No reason to make a decision until you have to.
There is absolutely no reason to cancel until the day of scheduled travel. If DL is still operating, then cancel and take the credit. If DL cancels, take the refund. DL may push back a bit, but just be firm and clear that you want a refund.
Whatever you do, don't jump the gun. No reason to make a decision until you have to.
Apr 18, 2020, 8:27 am
#984
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
Hoping someone also has only the inbound flight of a RT ticket cancelled and could advise on options before I phone Delta.
RT ticket booked Mar 12 for Jnb/Dtw. Outbound travel JnbDtw completed on Mar 15. Inbound DtwJnb for Apr 28 has been cancelled by Delta.
Delta sent email saying saying an e-credit would be processed for the cancelled flight. Have checked SkyMiles account and e-credit is showing but no $ value is showing and states I need to call.
does anyone know if the "value" of the e credit will be a flight Dtw/Jnb, or if it will have an actual $ value.
Even if I can get Delta to do a cash refund for the return portion, I will need to purchase a one way ticket to fly Dtw/Jnb and of course this will probably be more expensive than the the entire original RT ticket.
RT ticket booked Mar 12 for Jnb/Dtw. Outbound travel JnbDtw completed on Mar 15. Inbound DtwJnb for Apr 28 has been cancelled by Delta.
Delta sent email saying saying an e-credit would be processed for the cancelled flight. Have checked SkyMiles account and e-credit is showing but no $ value is showing and states I need to call.
does anyone know if the "value" of the e credit will be a flight Dtw/Jnb, or if it will have an actual $ value.
Even if I can get Delta to do a cash refund for the return portion, I will need to purchase a one way ticket to fly Dtw/Jnb and of course this will probably be more expensive than the the entire original RT ticket.
Apr 18, 2020, 10:10 am
#986
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
Apr 18, 2020, 10:46 am
#987
Join Date: Dec 2011
Location: BOS, BWI, DCA, IAD
Programs: American, Delta, JetBlue, United
Posts: 2,049
Apr 18, 2020, 10:56 am
#988
Join Date: Jul 2011
Location: MSP Mainly
Programs: Delta PM & 2.4M+ Miles - Bonvoy - Lifetime Titanium - DL AMEX Reserve
Posts: 267
Wallet - E-credit Question
I had four trips planned. Two in April (international), one in June (domestic) and one in September (international). The first three are now cancelled, the September trip is still on at this point - all the details are in "My Trip". However, it ALSO shows as an e-credit to be used by 9/30/2022 in"My Wallet", is this normal? I've not seen this before
Apr 18, 2020, 11:47 am
#989
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,921
I had four trips planned. Two in April (international), one in June (domestic) and one in September (international). The first three are now cancelled, the September trip is still on at this point - all the details are in "My Trip". However, it ALSO shows as an e-credit to be used by 9/30/2022 in"My Wallet", is this normal? I've not seen this before
Apr 18, 2020, 8:11 pm
#990
Join Date: Jan 2010
Programs: AA BA CO DL UA US
Posts: 814
In January 2020, I booked at Delta website a YYC-PHL (via BOS) flight for travel in July. First leg is with Westjet (YYC-BOS), then second leg is with Delta connection (BOS-PHL). Delta is offering waive cancellation fee and I will get eCredit good for travel until 9/30/2022. But, what about the flight with WestJet? Will I get eCredit? Are Delta eCredit good for travel on WestJet flights? (United Airlines electronic travel credit is good only on United Airlines flights, not partners such as Air Canada.)