Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

Old Mar 22, 20, 1:34 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: tearex
Delta: Can I Cancel/Change My Flight?

Some important info about award tickets is buried on the Coronavirus Travel Updates overview page: https://www.delta.com/us/en/advisories/coronavirus-travel/overview

Click to expand FAQs at the bottom, item 10:

10. What if I paid for my original trip with miles?

The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.
i.e. if the same ticket would be eligible for a change fee waiver if it were a cash ticket, then it is eligible for a waived redeposit fee as an award ticket.

Refund Status Checker: https://www.delta.com/refunds/checkRefundsStatusAction.action

Print Wikipost

Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

Old Apr 18, 20, 9:42 pm
  #991  
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Chairman's, IHG Gold, HyatGlobalist Lite, Honors Diamond (Amex spend), Marriott Life Gold
Posts: 6,776
Opus2002, if you've bought your ticket from DL, you will get a DL e-credit for the full amount paid YYC--BOS--PHL. Your WS flight is probably a codeshare, sold to you under a DL flight #. Your e-credit will be valid on any flight that they will be selling with a DL#. Usually they won't do so on a WS nonstop destination, but they will on most itins where a DL fllght connects to or from a codeshare partner.
opus2002 likes this.
Brendan is offline  
Old Apr 18, 20, 11:15 pm
  #992  
 
Join Date: Mar 2005
Location: NYC
Programs: United 1P
Posts: 680
Originally Posted by tearex View Post
https://www.delta.com/us/en/advisori...e-requirements

"Tickets originally purchased between March 1 and May 31, 2020, can be changed without a change fee* for up to a year from the date you purchased it. "
Do that mean the change and cancellation fee will be waived until one year from the date of purchase (e.g. May 31,2021), and the travel credit resulted from cancelled tickets is valid for booking of any flights before Sept 30, 2022?
kgkg is offline  
Old Apr 18, 20, 11:22 pm
  #993  
 
Join Date: Feb 2015
Location: ANC
Programs: DL PM
Posts: 1,335
Originally Posted by GregInMN View Post
I had four trips planned. Two in April (international), one in June (domestic) and one in September (international). The first three are now cancelled, the September trip is still on at this point - all the details are in "My Trip". However, it ALSO shows as an e-credit to be used by 9/30/2022 in"My Wallet", is this normal? I've not seen this before
I am seeing the same thing. I have 3 trips currently still booked: June (Domestic), July (International), and October (International). Both the international trips, July and October, show an e-credit with "no value" attached. Nothing regarding the domestic trip in June. My guess is it's some sort of IT glitch related to international trips. It makes sense there is no value since the value of the tickets are currently applied to active PNRs.
GagaPilot is offline  
Old Apr 19, 20, 1:55 am
  #994  
 
Join Date: Jan 2014
Location: DUS
Programs: DL PM (was DL DM for 3yrs), HHonors Gold, Marriott Gold
Posts: 2,052
What is the significance of April 17th in this statement? "have upcoming travel already booked for March through September 30, 2020 as of April 17, 2020"

Are tickets purchased by then treated differently than ones May 31st? I imagine there's some small discrepancy that I'm failing to notice.
EZEDoesIt is offline  
Old Apr 19, 20, 7:21 pm
  #995  
 
Join Date: Jan 2010
Programs: AA BA CO DL UA US
Posts: 733
I remembered reading somewhere that Delta is waiving award ticket redeposit fee for certain period of time, but I can't seem to find it. Could someone please point it out where is information is? Thanks.
opus2002 is offline  
Old Apr 19, 20, 7:56 pm
  #996  
FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Plat, Hyatt Glob, invol FT beta tester
Posts: 16,985
Originally Posted by opus2002 View Post
I remembered reading somewhere that Delta is waiving award ticket redeposit fee for certain period of time, but I can't seem to find it. Could someone please point it out where is information is? Thanks.
One page back in this thread

EDIT: added some links to the wiki (I thought we had these before but I wonder if thread merging wipes out wikis...)

Originally Posted by Zorak View Post
Item 10 under FAQS:

https://www.delta.com/us/en/advisori...ravel/overview

"10. What if I paid for my original trip with miles?

The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee."
Zorak is offline  
Old Apr 20, 20, 4:17 am
  #997  
 
Join Date: Jan 2018
Location: SJC/SFO. EWR/JFK
Programs: AS MVP 75K, DL PL
Posts: 404
https://pro.delta.com/content/agency...lletin-5.html#


very interesting to read. Seems like class-class even exchange is extended to 09/22?
lonelygod is offline  
Old Apr 20, 20, 7:04 am
  #998  
nrr
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I had an itn which got upgraded via an RUC, which I cancelled the same day on-line, I got an email that I would be getting a REFUND to my CC. After 27 days no credit was showing. I called, they didn't cancel the base ticket, 2 days later my cc showed the credit.
nrr is offline  
Old Apr 20, 20, 8:27 am
  #999  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,809
Has anyone had issues with applying evouchers? I have noticed a couple of issues, wondering if there are work arounds.

1. By visiting delta.com/certificates - I can see all of them but only will let me apply one from this screen. If I select two or three and then go to flight search it only really attaches one.

2. Trying to attach them via the check out screen brings up a screen with all of them but no way to click to actually attach them.


I have tried a couple of computers to no avail.... any one have the similar issues?
ryandc99 is offline  
Old Apr 20, 20, 9:14 am
  #1000  
 
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 266
Originally Posted by octr202 View Post
Can't add any info yet, but just landed it what seems like exact same situation. Had BOS-DTW-FRA round trip (5/22-6/1) booked, was waiting until they changed the flight to try to get a refund. Yesterday the flights disappeared and now my account shows a credit with an error message for value, and expiring 12 months from original ticket date. Definitely need to get that fixed or refunded as we're unlikely to be able to take this vacation trip in 2020 at this rate. Only notice received was a very generic, undetailed email saying "your trip has been cancelled, you're getting a credit."

Currently DL is offering alternate itineraries for our original travel dates, but they're now on double connection routes via some combination or DTW/ATL and CDG/AMS both ways. I'm assuming that going from one connection to two should normally qualify for a refund.

Planning to give it a couple days to see if something shakes out then I'll try to see if I can get answers. I'll be sure to post back on what happens as a non-status non-regular DL flyer.
Called DL refunds (800-847-0578) today, other than a 45 minute hold time absolutely no issue with granting a refund over the phone. I am concerned that I was told there's no separate confirmation for the refund (use ticket # for reference going forward) and no email confirmation of refund yet, but we'll see. I was warned that due to volume it could take up to 21 days for it to show on credit card.

No pressure at all to either rebook, take credit, etc., though I did start the call by clearly stating "refund for flights cancelled by DL." Potentially very happy with result pending refund processing properly.
Brendan likes this.
octr202 is offline  
Old Apr 20, 20, 10:42 am
  #1001  
 
Join Date: Jul 2018
Posts: 1,021
Quick question - couldn't find an answer after searching. I've taken an eCredit for a flight I couldn't take due to Coronavirus. Now looking to rebook, and new flights are cheaper than the credit amount. Do I get another voucher for the leftover eCredit value?
cauchy is offline  
Old Apr 20, 20, 10:56 am
  #1002  
 
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL GM, Marriott Gold, Hertz 5 Whatevers
Posts: 1,055
Originally Posted by Zorak View Post
One page back in this thread

EDIT: added some links to the wiki (I thought we had these before but I wonder if thread merging wipes out wikis...)
"For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee."

So what award flights don't qualify?
ab2013 is offline  
Old Apr 20, 20, 10:59 am
  #1003  
FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Plat, Hyatt Glob, invol FT beta tester
Posts: 16,985
Originally Posted by ab2013 View Post
"For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee."

So what award flights don't qualify?
Those that fall outside the conditions listed on the website.
Zorak is offline  
Old Apr 20, 20, 11:35 am
  #1004  
 
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL GM, Marriott Gold, Hertz 5 Whatevers
Posts: 1,055
Originally Posted by Zorak View Post
Those that fall outside the conditions listed on the website.
So any ticket purchased between March 1 and May 31 qualifies? Like there aren't any exceptions for those, right?
ab2013 is offline  
Old Apr 20, 20, 2:44 pm
  #1005  
 
Join Date: Nov 2015
Posts: 78
Bought a DL flight in April 2020 for travel in November 2020 (using cash). Saw that the price went down for those flights, so given the free change/cancellations, tried to cancel my flight and rebook. However, Delta's automated cancellation system says it's still charging me a $200 cancellation fee, even though there's a coronavirus waiver. anyone else having this issue?
yydv is offline  

Thread Tools
Search this Thread