Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Apr 18, 2020, 8:42 pm
#991
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
Opus2002, if you've bought your ticket from DL, you will get a DL e-credit for the full amount paid YYC--BOS--PHL. Your WS flight is probably a codeshare, sold to you under a DL flight #. Your e-credit will be valid on any flight that they will be selling with a DL#. Usually they won't do so on a WS nonstop destination, but they will on most itins where a DL fllght connects to or from a codeshare partner.
Apr 18, 2020, 10:15 pm
#992
Join Date: Mar 2005
Location: NYC
Programs: United 1P
Posts: 688
https://www.delta.com/us/en/advisori...e-requirements
"Tickets originally purchased between March 1 and May 31, 2020, can be changed without a change fee* for up to a year from the date you purchased it. "
"Tickets originally purchased between March 1 and May 31, 2020, can be changed without a change fee* for up to a year from the date you purchased it. "
Apr 18, 2020, 10:22 pm
#993
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
I had four trips planned. Two in April (international), one in June (domestic) and one in September (international). The first three are now cancelled, the September trip is still on at this point - all the details are in "My Trip". However, it ALSO shows as an e-credit to be used by 9/30/2022 in"My Wallet", is this normal? I've not seen this before
Apr 19, 2020, 12:55 am
#994
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,072
What is the significance of April 17th in this statement? "have upcoming travel already booked for March through September 30, 2020 as of April 17, 2020"
Are tickets purchased by then treated differently than ones May 31st? I imagine there's some small discrepancy that I'm failing to notice.
Are tickets purchased by then treated differently than ones May 31st? I imagine there's some small discrepancy that I'm failing to notice.
Apr 19, 2020, 6:56 pm
#996
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
EDIT: added some links to the wiki (I thought we had these before but I wonder if thread merging wipes out wikis...)
Item 10 under FAQS:
https://www.delta.com/us/en/advisori...ravel/overview
"10. What if I paid for my original trip with miles?
The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee."
https://www.delta.com/us/en/advisori...ravel/overview
"10. What if I paid for my original trip with miles?
The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee."
Apr 20, 2020, 3:17 am
#997
Join Date: Jan 2018
Location: SJC/SFO. EWR/JFK
Programs: AS MVP 100K, DL PL
Posts: 542
https://pro.delta.com/content/agency...lletin-5.html#
very interesting to read. Seems like class-class even exchange is extended to 09/22?
very interesting to read. Seems like class-class even exchange is extended to 09/22?
Apr 20, 2020, 6:04 am
#998
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I had an itn which got upgraded via an RUC, which I cancelled the same day on-line, I got an email that I would be getting a REFUND to my CC. After 27 days no credit was showing. I called, they didn't cancel the base ticket, 2 days later my cc showed the credit.
Apr 20, 2020, 7:27 am
#999
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Has anyone had issues with applying evouchers? I have noticed a couple of issues, wondering if there are work arounds.
1. By visiting delta.com/certificates - I can see all of them but only will let me apply one from this screen. If I select two or three and then go to flight search it only really attaches one.
2. Trying to attach them via the check out screen brings up a screen with all of them but no way to click to actually attach them.
I have tried a couple of computers to no avail.... any one have the similar issues?
1. By visiting delta.com/certificates - I can see all of them but only will let me apply one from this screen. If I select two or three and then go to flight search it only really attaches one.
2. Trying to attach them via the check out screen brings up a screen with all of them but no way to click to actually attach them.
I have tried a couple of computers to no avail.... any one have the similar issues?
Apr 20, 2020, 8:14 am
#1000
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 274
Can't add any info yet, but just landed it what seems like exact same situation. Had BOS-DTW-FRA round trip (5/22-6/1) booked, was waiting until they changed the flight to try to get a refund. Yesterday the flights disappeared and now my account shows a credit with an error message for value, and expiring 12 months from original ticket date. Definitely need to get that fixed or refunded as we're unlikely to be able to take this vacation trip in 2020 at this rate. Only notice received was a very generic, undetailed email saying "your trip has been cancelled, you're getting a credit."
Currently DL is offering alternate itineraries for our original travel dates, but they're now on double connection routes via some combination or DTW/ATL and CDG/AMS both ways. I'm assuming that going from one connection to two should normally qualify for a refund.
Planning to give it a couple days to see if something shakes out then I'll try to see if I can get answers. I'll be sure to post back on what happens as a non-status non-regular DL flyer.
Currently DL is offering alternate itineraries for our original travel dates, but they're now on double connection routes via some combination or DTW/ATL and CDG/AMS both ways. I'm assuming that going from one connection to two should normally qualify for a refund.
Planning to give it a couple days to see if something shakes out then I'll try to see if I can get answers. I'll be sure to post back on what happens as a non-status non-regular DL flyer.
No pressure at all to either rebook, take credit, etc., though I did start the call by clearly stating "refund for flights cancelled by DL." Potentially very happy with result pending refund processing properly.
Apr 20, 2020, 9:42 am
#1001
Join Date: Jul 2018
Posts: 1,281
Quick question - couldn't find an answer after searching. I've taken an eCredit for a flight I couldn't take due to Coronavirus. Now looking to rebook, and new flights are cheaper than the credit amount. Do I get another voucher for the leftover eCredit value?
Apr 20, 2020, 9:56 am
#1002
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,099
So what award flights don't qualify?
Apr 20, 2020, 9:59 am
#1003
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
Apr 20, 2020, 10:35 am
#1004
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,099
Apr 20, 2020, 1:44 pm
#1005
Join Date: Nov 2015
Posts: 86
Bought a DL flight in April 2020 for travel in November 2020 (using cash). Saw that the price went down for those flights, so given the free change/cancellations, tried to cancel my flight and rebook. However, Delta's automated cancellation system says it's still charging me a $200 cancellation fee, even though there's a coronavirus waiver. anyone else having this issue?