Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

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Mar 11, 2020, 11:52 am

#241

ab2013

Join Date: May 2009

Location: SEA

Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers

Posts: 1,099

Just a thought that crossed my mind: Are redeposit fees for award tickets waived this month? Example: I book travel for August/September and decide to cancel it in August before departure at least 3 days before departure - would the miles get redeposited back into my account?

Mar 11, 2020, 12:09 pm

#242

travelina

Join Date: Oct 2005

Location: Fairfax County, VA

Posts: 53

Quote:

Originally Posted by ab2013

I just did the same for summer travel and was told I would be able to and it was also mentioned online before check out.

Mar 11, 2020, 12:12 pm

#243

travelina

Join Date: Oct 2005

Location: Fairfax County, VA

Posts: 53

Quote:

Originally Posted by shmom

Yesterday, my parents cancelled their international travel with Delta - about $5,000 for the two tickets. They received a full refund on credit card, no voucher. Travel was set for mid April. Wished I had done that I have one voucher with Delta for a huge amount and still waiting for Chase to find the $2,200 that Delta refunded to them five days ago for a flight.

Did they cancel their international trip online or over the phone? When calling I am told it is a voucher for full amount but online I see it gives the option to REQUEST REFUND however it states "subject to audit".

Mar 11, 2020, 12:31 pm

#244

nw6338

Join Date: May 2012

Location: LAX

Programs: DL, UA

Posts: 421

Are partner award flights booked through delta.com eligible for the fee waiver as well? Online it's trying to charge a 227 $ AUD redeposit fee. VA flight.

Mar 11, 2020, 12:33 pm

#245

SLCEO

Join Date: May 2017

Programs: Delta Plat, 1MM/Marriott Titanium

Posts: 36

So...what is "Reclaim My Status" going to look like next year?

Mar 11, 2020, 1:16 pm

#246

richarddd

Join Date: Dec 2003

Location: NYC

Posts: 6,433

Quote:

Originally Posted by travelina

Poster above posted a screenshot with "subject to final audit". Is that what you see online when you hit "request refund"?

https://www.flyertalk.com/forum/32169167-post214.html

Mar 11, 2020, 1:18 pm

#247

richarddd

Join Date: Dec 2003

Location: NYC

Posts: 6,433

Quote:

Originally Posted by WindowSeatFlyer

I was expecting an eCredit voucher, but instead the website and email told me I'd get a refund.
All flights seem to still be running when I check them individually on Expertflyer, but I can't get delta.com to give me *any* itinerary from my origin to destination on the intended travel days. I can find the flights on kayak.com, though.

Did the email include the "subject to final audit" language from your screenshot?

Mar 11, 2020, 1:23 pm

#248

resolute

Join Date: Jan 2009

Location: ATL

Programs: DL DM, 2 MM, UA Silver (thanks Marriott!), Marriott Ambassador

Posts: 293

Quote:

Originally Posted by Benchwarmer

I cancelled a nonrefundable ticket this morning online. The $200 change/cancellation fee was deducted, and I received an e-credit in my wallet for the ticket price minus the $200. I called DL, and the call center has now assured me that when I use the e-credit, the $200 will be added to it. I'm assuming this means I'll have to re-book using the call center rather than online, but it makes me nervous that the e-credit is $200 short. Has anyone else experienced this same scenario?

Yes- they are ALWAYS like that.... If there is a fee waiver, it is NOT indicated on what you see in your wallet. And, yes, you DO have to CALL to rebook it if you do not want to lose the $200 - I've done it many times...

Mar 11, 2020, 1:34 pm

#249

shmom

Join Date: Jun 2018

Programs: HIlton Diamond, Delta , Southwest, Amex Corp Plat, AA

Posts: 184

Quote:

Originally Posted by travelina

My mother called Delta and they offered a full refund to them. She called me today on speaker with my dad confirming in the background that the receipt shows it is going back on their credit card. Of course, I will report back.

Mar 11, 2020, 1:44 pm

#250

WindowSeatFlyer

Suspended

Join Date: Nov 2019

Location: The part of NC where we have electricity, paved roads, and high school diplomas.

Programs: AA Platinum

Posts: 3,132

Quote:

Originally Posted by richarddd

Did the email include the "subject to final audit" language from your screenshot?

Mar 11, 2020, 3:45 pm

#251

ChandlerWalker

Join Date: Mar 2016

Posts: 36

I'm waiting to here a bit more about this. Wife just cancelled DTW-ORD and was given eCredit of fare less $200 in the wallet... We have large D1 international trip next week and the cancellation fee is $6500 EACH... Would really like to see that full amount somewhere before pulling the trigger. On endless hold.....

Mar 11, 2020, 4:36 pm

#252

jiburi

Join Date: Apr 2003

Location: SEA, NW/DL 1.6Million Miler

Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21

Posts: 4,278

Have tried to cancel an award travel for Transatlantic/London travel April 1-7. Tried online but seem mileage redeposit fee still apply. Will wait and see if that will be waived.

Jiburi

Mar 11, 2020, 4:49 pm

#253

btonkid12345

Join Date: Feb 2016

Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite

Posts: 2,988

India just announced that they’re cancelling all visas effective March 13 through April 15 for all foreigners.

Will DL effectively suspend JFK-BOM during this time? I have a RT booked during these dates and given I haven’t applied for my visa yet...I’m thinking I’ll have to cancel...