Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Feb 22, 19, 9:36 am
#1
Original Poster
Join Date: Feb 2019
Programs: Delta
Posts: 5
Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Hi, I have $1300 on a Delta ecredit that is expiring on June 19 2019. I cannot fly anywhere before then. What is the best way to not lose my $$?
Feb 22, 19, 9:45 am
#2
Join Date: May 2013
Location: JFK
Posts: 459
As I understand it, as long as you use it prior to the expiration date you should be fine. So even if you can't travel before June 19 if you use it prior to June 19, booking a flight in August (for example) you'll be find.
This is what I was told by Delta via telephone on Wednesday when I needed their assistance booking a flight by ecredit (went through the whole process on delta.com only to get the "this can't be redeemed online, you must call" message when trying to complete the booking).
This is what I was told by Delta via telephone on Wednesday when I needed their assistance booking a flight by ecredit (went through the whole process on delta.com only to get the "this can't be redeemed online, you must call" message when trying to complete the booking).
Feb 22, 19, 9:52 am
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,112
As I understand it, as long as you use it prior to the expiration date you should be fine. So even if you can't travel before June 19 if you use it prior to June 19, booking a flight in August (for example) you'll be find.
This is what I was told by Delta via telephone on Wednesday when I needed their assistance booking a flight by ecredit (went through the whole process on delta.com only to get the "this can't be redeemed online, you must call" message when trying to complete the booking).
This is what I was told by Delta via telephone on Wednesday when I needed their assistance booking a flight by ecredit (went through the whole process on delta.com only to get the "this can't be redeemed online, you must call" message when trying to complete the booking).
To be clear, you mean booking a flight now (or at least by June 19th, which might mean on June 19th or before June 19th in some indeterminate time zone) for travel in August.
Don't forget that there could be some issues if the OP would need to change the ticket, although it's obviously better to try to use it than just to let it expire.
OP should start by reading the T&C of his/her specific credit rather than expecting people to guess at what they might say.
Don't forget that there could be some issues if the OP would need to change the ticket, although it's obviously better to try to use it than just to let it expire.
OP should start by reading the T&C of his/her specific credit rather than expecting people to guess at what they might say.
Feb 22, 19, 10:21 am
#5
Original Poster
Join Date: Feb 2019
Programs: Delta
Posts: 5
copied from T&C
This is what the T&C says
- Validity Period: This is a residual eCredit from a partially redeemed TCV, DBC or non refundable eTicket and is valid for 1 year from the original documents date of issue.
- Residual Value: If redeemed for less than its face value, the residual value of an eCredit(s) may be applied to subsequent ticket purchases at www.delta.com/redeem. The expiration date of the original eCredit will apply to any residual value. Residual value of a eCredit may only be used by the original eCredit owner.
Feb 22, 19, 11:08 am
#6
Original Poster
Join Date: Feb 2019
Programs: Delta
Posts: 5
- Here's my T&C
- Validity Period: This is a residual eCredit from a partially redeemed TCV, DBC or non refundable eTicket and is valid for 1 year from the original documents date of issue.
- Residual Value: If redeemed for less than its face value, the residual value of an eCredit(s) may be applied to subsequent ticket purchases at www.delta.com/redeem. The expiration date of the original eCredit will apply to any residual value. Residual value of a eCredit may only be used by the original eCredit owner.
- Ticketing Information: Please redeem this eCredit at www.delta.com/redeem. Redemptions at www.delta.com/redeem will not incur a transaction fee. Fees will apply if eCredit is redeemed through any other Delta location. Certificate/eCredit may not be redeemed at travel agencies, other airlines, or other travel websites. Once ticketed, penalties may apply for changes, per the fare rule purchased.
- Transferability/Redemption: This eCredit is non-transferable. Only 1 of this type of eCredit may be applied to a ticket.
- Theft or Loss: eCredit will not be replaced if lost or stolen.
Feb 22, 19, 11:16 am
#7
Original Poster
Join Date: Feb 2019
Programs: Delta
Posts: 5
- Validity Period: This is a residual eCredit from a partially redeemed TCV, DBC or non refundable eTicket and is valid for 1 year from the original documents date of issue.
- Residual Value: If redeemed for less than its face value, the residual value of an eCredit(s) may be applied to subsequent ticket purchases at www.delta.com/redeem. The expiration date of the original eCredit will apply to any residual value. Residual value of a eCredit may only be used by the original eCredit owner.
- Ticketing Information: Please redeem this eCredit at www.delta.com/redeem. Redemptions at www.delta.com/redeem will not incur a transaction fee. Fees will apply if eCredit is redeemed through any other Delta location. Certificate/eCredit may not be redeemed at travel agencies, other airlines, or other travel websites. Once ticketed, penalties may apply for changes, per the fare rule purchased.
- Transferability/Redemption: This eCredit is non-transferable. Only 1 of this type of eCredit may be applied to a ticket.
- Theft or Loss: eCredit will not be replaced if lost or stolen.
Mar 1, 20, 5:11 pm
#12
Join Date: Sep 2012
Posts: 1,261
DL Corona Virus COVID-19 Affecting Travel - Help and Q&A
Mar 1, 20, 7:43 pm
#13
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
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DL Coronavirus Affecting Status/Travel/Waivers Posted in APAC/EU
Folks - As requested, we are splitting out the DL Coronavirus Discussion Going Forward.
Last edited by ryandc99; Apr 13, 20 at 8:57 pm
Mar 1, 20, 8:19 pm
#14
Join Date: Jan 2003
Location: Delta PM/MM, Marriott TE, IHG Platinum
Posts: 472
Trip to Japan in early August. Purchased two tickets in D1 with miles. Lost platinum status after purchase. If I have to cancel, what will the FEES be without platinum reissue waiver? Will the fee be a points deduction or a cash charge. Thanks
Mar 1, 20, 8:22 pm
#15
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,357
$150 per ticket. Not sure what this has to do with the new Sticky.
