Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

    Hide Wikipost
Old Apr 19, 21, 12:21 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: tearex
Wiki Link
Delta: Can I Cancel/Change My Flight?

Some important info about award tickets is buried on the Coronavirus Travel Updates overview page: https://www.delta.com/us/en/advisori...ravel/overview

Click to expand FAQs at the bottom, item 10:

10. What if I paid for my original trip with miles?

The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.
i.e. if the same ticket would be eligible for a change fee waiver if it were a cash ticket, then it is eligible for a waived redeposit fee as an award ticket.

Refund Status Checker: https://www.delta.com/refunds/checkR...sAction.action

Print Wikipost

Old Feb 22, 19, 8:36 am
  #1  
Original Poster
 
Join Date: Feb 2019
Programs: Delta
Posts: 5
Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19

Hi, I have $1300 on a Delta ecredit that is expiring on June 19 2019. I cannot fly anywhere before then. What is the best way to not lose my $$?
Shell8175 is offline  
Old Feb 22, 19, 8:45 am
  #2  
 
Join Date: May 2013
Location: JFK
Posts: 352
As I understand it, as long as you use it prior to the expiration date you should be fine. So even if you can't travel before June 19 if you use it prior to June 19, booking a flight in August (for example) you'll be find.
This is what I was told by Delta via telephone on Wednesday when I needed their assistance booking a flight by ecredit (went through the whole process on delta.com only to get the "this can't be redeemed online, you must call" message when trying to complete the booking).
rsqrott is offline  
Old Feb 22, 19, 8:49 am
  #3  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,270
What do the terms of your ecredit say?
Often1 is offline  
Old Feb 22, 19, 8:52 am
  #4  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 92,171
Originally Posted by rsqrott View Post
As I understand it, as long as you use it prior to the expiration date you should be fine. So even if you can't travel before June 19 if you use it prior to June 19, booking a flight in August (for example) you'll be find.
This is what I was told by Delta via telephone on Wednesday when I needed their assistance booking a flight by ecredit (went through the whole process on delta.com only to get the "this can't be redeemed online, you must call" message when trying to complete the booking).
To be clear, you mean booking a flight now (or at least by June 19th, which might mean on June 19th or before June 19th in some indeterminate time zone) for travel in August.

Don't forget that there could be some issues if the OP would need to change the ticket, although it's obviously better to try to use it than just to let it expire.

OP should start by reading the T&C of his/her specific credit rather than expecting people to guess at what they might say.
Mr. Tickets likes this.
MSPeconomist is offline  
Old Feb 22, 19, 9:21 am
  #5  
Original Poster
 
Join Date: Feb 2019
Programs: Delta
Posts: 5
copied from T&C

This is what the T&C says
  • Validity Period: This is a residual eCredit from a partially redeemed TCV, DBC or non refundable eTicket and is valid for 1 year from the original documents date of issue.
  • Residual Value: If redeemed for less than its face value, the residual value of an eCredit(s) may be applied to subsequent ticket purchases at www.delta.com/redeem. The expiration date of the original eCredit will apply to any residual value. Residual value of a eCredit may only be used by the original eCredit owner.
Shell8175 is offline  
Old Feb 22, 19, 10:08 am
  #6  
Original Poster
 
Join Date: Feb 2019
Programs: Delta
Posts: 5
  • Here's my T&C
  • Validity Period: This is a residual eCredit from a partially redeemed TCV, DBC or non refundable eTicket and is valid for 1 year from the original documents date of issue.
  • Residual Value: If redeemed for less than its face value, the residual value of an eCredit(s) may be applied to subsequent ticket purchases at www.delta.com/redeem. The expiration date of the original eCredit will apply to any residual value. Residual value of a eCredit may only be used by the original eCredit owner.
  • Ticketing Information: Please redeem this eCredit at www.delta.com/redeem. Redemptions at www.delta.com/redeem will not incur a transaction fee. Fees will apply if eCredit is redeemed through any other Delta location. Certificate/eCredit may not be redeemed at travel agencies, other airlines, or other travel websites. Once ticketed, penalties may apply for changes, per the fare rule purchased.
  • Transferability/Redemption: This eCredit is non-transferable. Only 1 of this type of eCredit may be applied to a ticket.
  • Theft or Loss: eCredit will not be replaced if lost or stolen.
Shell8175 is offline  
Old Feb 22, 19, 10:16 am
  #7  
Original Poster
 
Join Date: Feb 2019
Programs: Delta
Posts: 5
  • Validity Period: This is a residual eCredit from a partially redeemed TCV, DBC or non refundable eTicket and is valid for 1 year from the original documents date of issue.
  • Residual Value: If redeemed for less than its face value, the residual value of an eCredit(s) may be applied to subsequent ticket purchases at www.delta.com/redeem. The expiration date of the original eCredit will apply to any residual value. Residual value of a eCredit may only be used by the original eCredit owner.
  • Ticketing Information: Please redeem this eCredit at www.delta.com/redeem. Redemptions at www.delta.com/redeem will not incur a transaction fee. Fees will apply if eCredit is redeemed through any other Delta location. Certificate/eCredit may not be redeemed at travel agencies, other airlines, or other travel websites. Once ticketed, penalties may apply for changes, per the fare rule purchased.
  • Transferability/Redemption: This eCredit is non-transferable. Only 1 of this type of eCredit may be applied to a ticket.
  • Theft or Loss: eCredit will not be replaced if lost or stolen.
Shell8175 is offline  
Old Feb 22, 19, 10:57 am
  #8  
 
Join Date: Mar 2010
Programs: DL GM, Bonvoy Gold
Posts: 8,120
Can you really not fly before June? You could use that to buy a domestic first class ticket. Go on a nice long weekend someplace.
jdrtravel is offline  
Old Feb 22, 19, 11:19 am
  #9  
Original Poster
 
Join Date: Feb 2019
Programs: Delta
Posts: 5
If I could, I would have not posted this question. Just sayin'
Shell8175 is offline  
Old Feb 22, 19, 6:26 pm
  #10  
 
Join Date: Feb 2004
Location: LAS
Programs: DL PM, Honors Gold, Marriott Gold, AA Gold
Posts: 894
you just need to spend it by that expiry date, which gives you travel dates almost a year past that.
gitismatt is offline  
Old Feb 22, 19, 8:40 pm
  #11  
Suspended
 
Join Date: Jul 2003
Location: miami, florida
Posts: 2,105
Assuming it is a 006054 which can only be used by you, book something by June for travel by May of 2020. Surely you can find a one way ticket that you can travel on and enjoy within the next 15 months.
sydneyracquelle is offline  
Old Mar 1, 20, 4:11 pm
  #12  
 
Join Date: Sep 2012
Posts: 846
DL Corona Virus COVID-19 Affecting Travel - Help and Q&A

Where’s Delta?

Newsroom - American Airlines Waiving Change Fees for Customers Purchasing Travel Between March 1 and March 16 - American Airlines Group, Inc.
spongenotbob is offline  
Old Mar 1, 20, 6:43 pm
  #13  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,307
DL Coronavirus Affecting Status/Travel/Waivers Posted in APAC/EU

Folks - As requested, we are splitting out the DL Coronavirus Discussion Going Forward.
kthomas likes this.

Last edited by ryandc99; Apr 13, 20 at 7:57 pm
ryandc99 is offline  
Old Mar 1, 20, 7:19 pm
  #14  
formerly Klarity7
 
Join Date: Jan 2003
Location: Delta GM, Marriott TE, IHG Platinum
Posts: 449
Trip to Japan in early August. Purchased two tickets in D1 with miles. Lost platinum status after purchase. If I have to cancel, what will the FEES be without platinum reissue waiver? Will the fee be a points deduction or a cash charge. Thanks
K7Beach is offline  
Old Mar 1, 20, 7:22 pm
  #15  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, NW Plat, Former CO Gold, Hilton Diamond
Posts: 19,204
Originally Posted by Klarity7 View Post
Trip to Japan in early August. Purchased two tickets in D1 with miles. Lost platinum status after purchase. If I have to cancel, what will the FEES be without platinum reissue waiver? Will the fee be a points deduction or a cash charge. Thanks
$150 per ticket. Not sure what this has to do with the new Sticky.
flyerCO is offline  

Thread Tools
Search this Thread
Search Engine: