Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Apr 8, 2020, 12:26 am
#826
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,045
I have a credit with Air France / Delta that I received last summer after I had to cancel the return leg of a trip from Europe to the US. When the agent gave me the credit, she mentioned that I can use it for any US to Europe and vice versa travel within one year. The original flight that was cancelled was an Air France marketed / Delta operated flight. I remember the number I called to cancel the ticket and get the credit from was a "Delta - Air France - KLM" line and I was talking to an American agent.
Is this credit considered a Delta credit or an Air France credit? Will the deadline to use this credit be extended because of the virus outbreak?
Is this credit considered a Delta credit or an Air France credit? Will the deadline to use this credit be extended because of the virus outbreak?
Apr 8, 2020, 2:36 am
#827
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
over the last one week i have had refunds issued on 3 tickets that all had a schedule change of over 120 minutes....they first offered the credit but i asked for a refund instead & it was processed without any problems....none of the tickets were in basic e though, but that should not make a difference....
Apr 8, 2020, 9:13 am
#828
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
My office load has increased in recent days due to 'working by remote' so my query may be wide of the mark.
I had a March 2020 ticket to GVA. The pandemic moved that event to August. DL (early March) would not let me use the GVA ticket (for August) because I purchased it in July 2019.
I took my D1 GVA ticket and adding about $1.6K more to buy an expensive D1 ticket to SYD this July for a conference that will likely be cancelled.
Will I be able to cancel the SYD ticket and the entire e-credit be extended 2 years. Or will the purchase date of the original GVA ticket demand it be lost if not used by July 2020? I am facing a similar scenario with a D1 ticket to FCO in June.
I had a March 2020 ticket to GVA. The pandemic moved that event to August. DL (early March) would not let me use the GVA ticket (for August) because I purchased it in July 2019.
I took my D1 GVA ticket and adding about $1.6K more to buy an expensive D1 ticket to SYD this July for a conference that will likely be cancelled.
Will I be able to cancel the SYD ticket and the entire e-credit be extended 2 years. Or will the purchase date of the original GVA ticket demand it be lost if not used by July 2020? I am facing a similar scenario with a D1 ticket to FCO in June.
I called DL. The agent said I should hope for a schedule change so I could get a refund. The agent actually said I should wait until the last minute for a 90 minute change which means I would be putting $4.1K at risk since I could not spin around and go to another destination.
In the meantime, he thought the only options were to credit the new money (3/1/20) and get a time stamped e-credit minus a change fee for the original ticket.
I know HUCA, but should I insist on talking to an international DL agent? I could use the refund, but at the very least do not want an e-credit that must be used by 8/20.
Apr 8, 2020, 10:41 am
#829
Join Date: Feb 2019
Posts: 1
JFK to LHR on May 9th (DL0001) is not yet cancelled by Delta. Extremely doubtful we would go yet wanted Delta to cancel in hopes of refund vs credit. How far in advance is Delta cancelling international flights? I did see their announcement of many international flights from ATL being cancelled. Could DL0001 be the one that does go, regardless?
I had a JFK to CDG flight on AF with DL flight number for April 10. One of the few flights AF is still flying. I never actually got notified that my return flight was cancelled (it was, and at least a few days ago). Received an email yesterday April 7 from AF saying they had moved my flight to April 11 (and had cancelled the April 10 flight though were careful not to call it that). Called DL at 10 am April 8. No wait. Refund was immediately agreed to. DL has my business going forward.
Apr 8, 2020, 2:37 pm
#830
Join Date: Jan 2011
Location: DCA
Programs: Delta Gold
Posts: 158
Possibly a dumb question, but we have multiple overseas trips booked right now. I plan to cancel them in a rolling fashion, as who knows what happens to the trips in the fall at this point (not high hopes, but...). My question is, I'm actually fine receiving an e-credit for the flights I know I won't be able to do, but will I be able to combine e-credits for say one more expensive flight later instead of the 2-3 flights I have booked now?
Apr 8, 2020, 2:41 pm
#831
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
Possibly a dumb question, but we have multiple overseas trips booked right now. I plan to cancel them in a rolling fashion, as who knows what happens to the trips in the fall at this point (not high hopes, but...). My question is, I'm actually fine receiving an e-credit for the flights I know I won't be able to do, but will I be able to combine e-credits for say one more expensive flight later instead of the 2-3 flights I have booked now?
Apr 8, 2020, 5:08 pm
#832
Join Date: Mar 2016
Posts: 21
My daughter was stuck in Peru during border closure. Booked a 4/1 return Cusco to DEN since quarantine was supposed to end 3/31. Got extended to 4/12 around 4/22. Delta advised 4/1 was cancelled and to modify flight...they were actually showing she could book 4/2, etc, etc etc. Annoying. Called and they said still shows flight leaving on 4/2. Applied for cancellation and got ticket voucher number for credit. Filled out form for refund demand after new rule. Cant get a person on phone. Are they just backed up or anybody have any insight.
Apr 8, 2020, 5:24 pm
#833
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,938
I have been waiting to cancel flights until Delta cancels or changes. That way, they are required to give me a refund. Unfortunately the refund process seems very backed up. Sometimes the refunds post within days but others I am still waiting on after weeks. The Refund Request confirmation emails are particularly unhelpful, stating THIS IS NOT A REFUND and not offering any estimate of the refund amount.
Apr 8, 2020, 5:38 pm
#834
Join Date: Jan 2013
Location: Orange County, CA (SNA)
Programs: Delta - PM , MM; Hilton - Diamond, Marriott - Peon
Posts: 911
My wife and I are booked on DL200 (ATL-JNB) and back in May. These flights are no longer available, dos this mean they are formally cancelled?
Can I call DL at this time to request a refund? My travel is company paid but I paid for hers on a different card...
Can I call DL at this time to request a refund? My travel is company paid but I paid for hers on a different card...
Apr 8, 2020, 6:41 pm
#835
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,235
I have been waiting to cancel flights until Delta cancels or changes. That way, they are required to give me a refund. Unfortunately the refund process seems very backed up. Sometimes the refunds post within days but others I am still waiting on after weeks. The Refund Request confirmation emails are particularly unhelpful, stating THIS IS NOT A REFUND and not offering any estimate of the refund amount.
Apr 8, 2020, 6:42 pm
#836
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,235
Yes, if the flights were cancelled by Delta, you can call and get a complete refund.
Apr 8, 2020, 6:44 pm
#837
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
If your flight is cancelled you are ENTITLED to a FULL REFUND.... Full Stop! Do NOT let them persuade you that you need a gift card or gift certificate. Delta could be bankrupt in a few months and completely THROW AWAY your credit.... Do NOT let this happen.
Apr 9, 2020, 2:21 am
#838
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
On 3/26 I cancelled a flight. I immediately got an email noting my cc will be credited: You've successfully cancelled your trip. The credit card used to purchase your ticket has been credited the full purchase price. I also have a "cancellation authorization code"
But when I look at my acct on www.delta.com there is an e-credit for the amt of the refund I am expecting.
PS: I called DL once, the agent said it is taking time for refunds to be processed.
But when I look at my acct on www.delta.com there is an e-credit for the amt of the refund I am expecting.
PS: I called DL once, the agent said it is taking time for refunds to be processed.
Mine briefly were gone tonight when I initially logged in, but once opening "My Wallet" they all magically reappeared. Now they display every time. DL IT at its finest.
I have been waiting to cancel flights until Delta cancels or changes. That way, they are required to give me a refund. Unfortunately the refund process seems very backed up. Sometimes the refunds post within days but others I am still waiting on after weeks. The Refund Request confirmation emails are particularly unhelpful, stating THIS IS NOT A REFUND and not offering any estimate of the refund amount.
Apr 9, 2020, 7:47 am
#839
Join Date: Aug 2012
Location: RDU
Posts: 679
I too noticed tonight that a trip I cancelled on 3/29, for travel in late April, is now showing as an e-credit despite a refund request being filed. I'm guessing the system is just auto-creating e-credits until someone reviews/approves the refund request? I know in fact this particular reservation is eligible for a refund due to schedule change and flight cancellation. I'm only about halfway through the quoted 7-21 business day timeframe for a refund to post.
Apr 9, 2020, 9:42 am
#840
Join Date: Jan 2016
Posts: 254
Hi All,
I was scheduled on Southwest for a June 9th - 16th trip to Punta Cana, Dominican Republic (from Kansas City), and Southwest canceled all flights. I'm thinking about booking the cheapest fares with Delta using points (and our friends would using cash). Then we would go unless the resort canceled (but I doubt that would happen without the airline canceling?). Anyway, if the flight is canceled, we should get full refunds (not just credits), right?
In the unlikely event that the resort canceled, but not the airline, would we likely get refunds (of points and cash) or just vouchers? Thanks!
--Kyle
I was scheduled on Southwest for a June 9th - 16th trip to Punta Cana, Dominican Republic (from Kansas City), and Southwest canceled all flights. I'm thinking about booking the cheapest fares with Delta using points (and our friends would using cash). Then we would go unless the resort canceled (but I doubt that would happen without the airline canceling?). Anyway, if the flight is canceled, we should get full refunds (not just credits), right?
In the unlikely event that the resort canceled, but not the airline, would we likely get refunds (of points and cash) or just vouchers? Thanks!
--Kyle