Originally Posted by
Xeno
My office load has increased in recent days due to 'working by remote' so my query may be wide of the mark.
I had a March 2020 ticket to GVA. The pandemic moved that event to August. DL (early March) would not let me use the GVA ticket (for August) because I purchased it in July 2019.
I took my D1 GVA ticket and adding about $1.6K more to buy an expensive D1 ticket to SYD this July for a conference that will likely be cancelled.
Will I be able to cancel the SYD ticket and the entire e-credit be extended 2 years. Or will the purchase date of the original GVA ticket demand it be lost if not used by July 2020? I am facing a similar scenario with a D1 ticket to FCO in June.
I finally got confirmation that the global conference in SYD was cancelled due to the pandemic. They are moving to July 2021 and I have a conflict with their new dates.
I called DL. The agent said I should hope for a schedule change so I could get a refund. The agent actually said I should wait until the last minute for a 90 minute change which means I would be putting $4.1K at risk since I could not spin around and go to another destination.
In the meantime, he thought the only options were to credit the new money (3/1/20) and get a time stamped e-credit minus a change fee for the original ticket.
I know HUCA, but should I insist on talking to an international DL agent? I could use the refund, but at the very least do not want an e-credit that must be used by 8/20.