Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Mar 4, 2020, 8:39 am
#76
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,933
The home page of Delta.com now proclaims "NO CHANGE FEES FOR TRAVEL BOOKED THROUGH MARCH 31 Book with confidence."
But when you click find out more, it says "not including travel within the U.S. 50."
Which is it, Delta? Very deceiving.
But when you click find out more, it says "not including travel within the U.S. 50."
Which is it, Delta? Very deceiving.
Mar 4, 2020, 8:42 am
#77
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,894
I have a JFK-BCN round trip scheduled for next week. I booked during last year's SkyMile flash sale. With increasing cases in Spain, and many employers now demanding self-quarantine for all EU travel, the situation is getting a bit murkier. Based on my reading of the travel waiver, I am not eligible for free cancellation (with mileage redeposit) or a change in my flight to a later date at the sale price (which was 96,000 miles round trip for two tickets). Is that fair? I guess I can still pay the $150 per ticket redeposit fee (which I guess should be covered by Amex Platinum airline fee credit)
Mar 4, 2020, 8:45 am
#78
Join Date: Jun 2013
Location: New England
Programs: WN A&cp, SPGplat
Posts: 89
Any recent data points on how long the processing time is for points redeposit and refund of taxes in a situation where redeposit fees are being waived? (BTW, call center staff were understanding and professional.)
Mar 4, 2020, 9:31 am
#79
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
I have a JFK-BCN round trip scheduled for next week. I booked during last year's SkyMile flash sale. With increasing cases in Spain, and many employers now demanding self-quarantine for all EU travel, the situation is getting a bit murkier. Based on my reading of the travel waiver, I am not eligible for free cancellation (with mileage redeposit) or a change in my flight to a later date at the sale price (which was 96,000 miles round trip for two tickets). Is that fair? I guess I can still pay the $150 per ticket redeposit fee (which I guess should be covered by Amex Platinum airline fee credit)
Israel just added Spain to the self-quarantine list along with a few other European countires
Mar 4, 2020, 9:51 am
#80
Join Date: Feb 2018
Programs: Delta Skymiles
Posts: 35
Delta has updated its policy to include all travel (previously it's just international travel) booked in March for the change fee waiver: https://pro.delta.com/content/agency...ulletin-2.html
Mar 4, 2020, 11:06 am
#81
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
I think they need to backdate this to travel booked in February also. The expected impact is similar today to what it was 10 days ago. Tickets booked at the end of February should be included.
Delta has updated its policy to include all travel (previously it's just international travel) booked in March for the change fee waiver: https://pro.delta.com/content/agency...ulletin-2.html
Mar 4, 2020, 11:16 am
#83
Join Date: Mar 2020
Posts: 3
Points were refunded within a hour,,, was told that the taxes and fees will be refunded within 7 days
Mar 4, 2020, 11:55 am
#84
Join Date: Apr 2017
Location: Anchorage AK
Programs: AS MVPG
Posts: 99
So it looks like I can't get ANYTHING back from a E ticket booked in January for a flight in April now that I'm past the 24 hour change window?
Guess I can hold out and hope that Delta adjusts their policy...
Guess I can hold out and hope that Delta adjusts their policy...
Mar 4, 2020, 12:01 pm
#85
Join Date: Aug 2013
Location: San Francisco
Programs: DL DM
Posts: 154
But for tickets purchased before March 1, the rebooked travel has to begin before May 31, 2020. Not much of a window compared to that for tickets purchased in March.
Mar 4, 2020, 12:15 pm
#86
Join Date: Dec 2003
Location: NYC
Posts: 6,433
I have the same question... I have an upcoming award trip in three weeks LAX-LHR and there is a Modify > Cancel button under My Trips. However, I'm not sure if that option has always been there or if it's a new option and whether it is still subject to the $150 cancellation/redeposit fee. I'm too chicken to press the Cancel button and see what happens on the next page.
BTW, my ticket is revenue, not award.
Mar 4, 2020, 12:57 pm
#88
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Mar 4, 2020, 1:07 pm
#89
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,545
If I booked last month, thinking this would get better, why am I penalized, when...
... someone who JUST booked - knowing how bad it is - gets a "pass" through 2021?
...?
Last edited by ryandc99; Mar 4, 2020 at 2:36 pm Reason: Mod note - removed offensive language
Mar 4, 2020, 1:24 pm
#90
Join Date: Dec 2003
Location: NYC
Posts: 6,433
Because they already have your money and they want the new person's money.
Last edited by ryandc99; Mar 4, 2020 at 2:36 pm Reason: removed quoted offensive language