Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jul 11, 2021, 10:15 am
#1381
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Has anyone worked on a hack to bypass the introductory message when you call? It is 1 minute and 53 seconds I would like back from my life each time I call just to access the callback feature. I would love to just press a button and get on the call back without having to hear all the blabber about “unexpected call volumes”.
Another option I'd like is if they will text you five or ten minutes out before your expected call back.
Jul 11, 2021, 10:32 am
#1382
Join Date: Dec 2005
Location: 1/2 way between FNT,DTW
Programs: DL Plat, US Gold
Posts: 711
On Hold since 530am EDT
At this point I just want to see if they will answer phone. What a joke. Already rebooked via American who answered phone in 17 mins.
Jul 11, 2021, 10:37 am
#1383
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I have noticed starting yesterday that it only offered a call back after hanging up and trying again. Something is def broken.
Jul 11, 2021, 10:55 am
#1384
Join Date: Jul 2014
Location: Madison, WI (MSN)
Programs: Delta Platinum, Hilton & Marriott Plastic Gold, Chick-fil-A Signature
Posts: 441
I didn't get an estimated wait time of a call back number this morning either, but the wait on the DM line was "only" about 20 minutes, and I ended up with one of the best agents I've ever talked to. For what it's worth, he seemed knowledgeable and commented about some real world things Delta was doing to address the situation like trying to hire back retired agents and improving and fixing the technology (after acknowledging that the tools currently aren't great).
Jul 12, 2021, 8:23 am
#1385
Join Date: Jun 2021
Location: COS
Programs: DL Platinum+1MM, IHG Diamond, Hilton Diamond, Hertz President's Circle
Posts: 19
Today calling in (Platinum handling), the first 4 or 5 call attempts by me kept getting forwarded to a line that didn't offer a callback or have hold music. But after a few minutes of silence, a recording saying to have your Sky Miles number or reservation confirmation available to speed up handling I figured this must have been a regular DL phone queue. Finally when calling got to the option for a callback, which I selected and am currently waiting on (message said "at least 3 hours" when this option finally was offered).
Jul 12, 2021, 9:31 am
#1386
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,815
True, but I couldn't even start to check ANY availability, so even non-award ticket sales were being lost.
Jul 12, 2021, 9:34 am
#1387
Join Date: Jun 2021
Location: COS
Programs: DL Platinum+1MM, IHG Diamond, Hilton Diamond, Hertz President's Circle
Posts: 19
Got called back pretty quickly, just about70 minutes so not as bad as the automated message of at least 3 hours.
Jul 12, 2021, 9:36 am
#1388
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,815
Revenues and Net Profits for airlines doesn't follow what one would think is 'common sense' as the bulk of airlines revenues come from their premium cabin passengers. The economy cabin is just bonus revenue and not the 'meat' of their revenue stream.
Jul 12, 2021, 9:49 am
#1389
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,815
I hit that before when I needed to change a flight in Y last year during this time and seats were showing available on the flight I needed. It kept doing this and finally I had to move it to a premium economy and lost almost all the value of my ticket. DL finally rectified it on another ticket I was on hold for almost 2hrs the day before the flight, but between these experiences and this thread, I now only attempt to check DL for flights which are non-critical for timing since when things go haywire they will be completely out of control with no resolution.
Jul 12, 2021, 9:50 am
#1390
Join Date: Nov 2018
Programs: Avios, TrueBlue, FlyingBlue, Mileage Plan, Bonvoy, World of Hyatt, AAdvantage
Posts: 53
I can’t get through to anyone
Does anyone know if we can write to JD power to have the revoke the award they gave to Delta? Seeing what the customers have been dealing with for the past few months and still to this day, they don’t deserve that award.
Jul 12, 2021, 9:53 am
#1391
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,815
Is there a line to call to reach someone who handles SkyMiles? I had a flight credit incorrectly. I booked flights last year with Delta Gift Cards, which I then had to cancel due to the pandemic, and the credits that the system generated were broken due to the payment type, so they had to manually reissue them. When I used them last month I wasn't credited the MQMs, MQDs, or SkyMiles for the portion paid for by the credits.\
I sent them a message on the contact form on the website a week after the flight credited. That was close to a month ago. I didn't receive any sort of response or fix.
Gold Medallion, if that helps. I'm not in a huge hurry. I'd rather wait until they're done with the wx and schedule change crowd before I call in.
I sent them a message on the contact form on the website a week after the flight credited. That was close to a month ago. I didn't receive any sort of response or fix.
Gold Medallion, if that helps. I'm not in a huge hurry. I'd rather wait until they're done with the wx and schedule change crowd before I call in.
Jul 12, 2021, 9:58 am
#1392
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,293
Am I doing something wrong or are the phone agents just busy?
On hold (as a Platinum) for over an hour. Not sure if I am doing something wrong or if it is just really busy? Would be glad to chat/DM but I believe those are not available. Many thanks for any help.
Jul 12, 2021, 10:04 am
#1393
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,356
Delta Extensive Hold Times during COVID-19 (consolidated thread)
I've personally never used it but a common recommendation on FT is to call the Singapore number (listed in the wiki of the linked thread), which can sometimes yield a faster connection to an agent.
Jul 12, 2021, 10:08 am
#1394
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,293
Plenty of threads on here about long wait-times (as in several hours) ever since COVID kicked off, most of which has been consolidated here:
Delta Extensive Hold Times during COVID-19 (consolidated thread)
I've personally never used it but a common recommendation on FT is to call the Singapore number (listed in the wiki of the linked thread), which can sometimes yield a faster connection to an agent.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
I've personally never used it but a common recommendation on FT is to call the Singapore number (listed in the wiki of the linked thread), which can sometimes yield a faster connection to an agent.
Jul 12, 2021, 10:36 am
#1395
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Apparently, the DL call center analysts learned basic forecasting from Charlie Brown...