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Delta Extensive Hold Times during COVID-19 (consolidated thread)

Old Apr 26, 2021, 9:40 pm
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Last edit by: TheLifeOfA_NKCM
Singapore Reservations Line often can be reached with little to no hold time.
+65-6336-3371

Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.


Direct line for SINRES stopped working around November 2021.

For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html

1 (800) 835-9154 is a number that has worked for many members. It is unknown what specifically this line is used for.

This number also stopped working around March 24, 2022.
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Delta Extensive Hold Times during COVID-19 (consolidated thread)

Old Jul 14, 2021, 1:02 am
  #1426  
FlyerTalk Evangelist
 
Join Date: Dec 2004
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Originally Posted by Duke787
Maybe they should find a way to entice back those who took early retirement rather than trying to train a completely new staff
Tell that to DL's new Revenue Management team... these people are so incompetent that now I often see Basic priced higher than both Main and Comfort (on top of the usual mistake of pricing PS above D1 on some markets). Maybe DL wants to "keep climbing" towards even more embarrassing levels of incompetence. What an interesting publicly traded company DL is... lol
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Old Jul 14, 2021, 6:59 am
  #1427  
 
Join Date: Feb 2013
Location: Brooklyn
Programs: Bolt Bus Rewards
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Originally Posted by allseas1586
Still cant get the mobile chat to work. Been trying all day.
It took them 6.5 hrs to get back to me via chat yesterday. You are not alone. I have no status.
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AMflier is offline  
Old Jul 14, 2021, 7:28 am
  #1428  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
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Originally Posted by Duke787
Maybe they should find a way to entice back those who took early retirement rather than trying to train a completely new staff
From my understanding in one of the recent press releases, they have done exactly this, offering temporary contracts to hundreds of folks who retired.
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Old Jul 14, 2021, 2:22 pm
  #1429  
 
Join Date: Jul 2019
Posts: 407
Is the Singapore number no longer working? It seems like it takes days to talk to someone now and Singapore had a British airways auto attendant that says it's always closed
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Old Jul 14, 2021, 3:00 pm
  #1430  
 
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
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On the earnings call today, Ed Bastian no joke said folks who are having trouble getting help through the regular queues should just email him. He also bristled when told about 6-hour waits and said their worst average, which he admits is unacceptable, was an hour. So, if you're quoted something ludicrous and you can explain it via email, I guess email Ed.
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Old Jul 14, 2021, 3:04 pm
  #1431  
 
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,902
Originally Posted by jrkmsp
On the earnings call today, Ed Bastian — no joke — said folks who are having trouble getting help through the regular queues should just email him. He also bristled when told about 6-hour waits and said their worst average, which he admits is unacceptable, was an hour. So, if you're quoted something ludicrous and you can explain it via email, I guess email Ed.
Jim Cramer said on CNBC Ed should stop chasing TV cameras and instead run the airline. He's right.
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Old Jul 14, 2021, 3:08 pm
  #1432  
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Originally Posted by jrkmsp
On the earnings call today, Ed Bastian no joke said folks who are having trouble getting help through the regular queues should just email him.
He didn't really suggest that, did he???
What an idiot.
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Old Jul 14, 2021, 3:16 pm
  #1433  
 
Join Date: Dec 2003
Location: NYC
Posts: 6,407
Originally Posted by SFO777
He didn't really suggest that, did he???
What an idiot.
Here's VftW reporting that he really did: How Delta Explains Away Hours-Long Hold Times - View from the Wing
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Old Jul 14, 2021, 3:27 pm
  #1434  
 
Join Date: Sep 2016
Location: LAX/BUR, RDU
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Originally Posted by richarddd
Wow, I feel really bad for his assistant or whoever else is in charge of his email.... [email protected]
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Old Jul 14, 2021, 6:42 pm
  #1435  
Moderator, Delta Skymiles and Mileage Run
 
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Originally Posted by parrotheadmjb
Is the Singapore number no longer working? It seems like it takes days to talk to someone now and Singapore had a British airways auto attendant that says it's always closed

Still working - just tried calling.
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Old Jul 15, 2021, 4:57 am
  #1436  
 
Join Date: Oct 2015
Location: NYC
Programs: Delta Platinum
Posts: 23
Chat is also not working for me via Business chat on iPhone. Last response at 10.30am Wednesday. I keep sending a yes message every 8 hours or so.
edit: either not working on the wait is more than 24hrs now.
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Old Jul 15, 2021, 5:53 am
  #1437  
 
Join Date: Oct 2009
Location: ATL
Programs: DL PM 2 Mil Miler, HZ PC, Marriott LT TI, AMB, Hilton Diamond
Posts: 552
New record for me this year as a PM, 8 minutes and someone came on. It was about 3pm.
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Old Jul 15, 2021, 9:57 am
  #1438  
 
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,240
Originally Posted by estedman
New record for me this year as a PM, 8 minutes and someone came on. It was about 3pm.
I was on hold yesterday for 10 minutes and got through. System didn't offer an option though for a call back which is annoying since it also didn't tell me how long the hold would be.

Called again today - same thing. No option for call back. Been on hold for 15 minutes and counting.

If this is a new "upgrade" - this is a huge issue
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Last edited by FlyAO2; Jul 15, 2021 at 10:10 am
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Old Jul 15, 2021, 10:16 am
  #1439  
 
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 403
Appears that the chat at delta.com did work in the last few days, even if there was no follow-up message from the chat bot.

Just opened the chat again and discovered two things:
1) Yesterday, an agent replied just 30min after I replied with "representative". However I thought the chat wasn't working (because there was no auto-reply) and had already closed the browser window at this point.
2) The chat bot is once again working properly and replied with "Your conversation will be assigned to a specialist as soon as one becomes available" etc. However, after 5 hours and frequent prompts to reply "yes", no agent was seen so far.
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Old Jul 15, 2021, 1:49 pm
  #1440  
 
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,411
Originally Posted by parrotheadmjb
Is the Singapore number no longer working? It seems like it takes days to talk to someone now and Singapore had a British airways auto attendant that says it's always closed

I think you called the British Airways phone number. I made this mistake once, I think it may be listed on some website as the Delta number.
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