Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jul 9, 2021, 9:08 pm
#1366
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Called Singapore tonight, got thru in 5 mins on hold.
Jul 9, 2021, 11:10 pm
#1367
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
I wonder how much DL is making off of no shows because pax can't cancel tickets - either online or by phone - before their flight departs?
I really think this is a DOT issue (though DOT does not yet agree with me).
I really think this is a DOT issue (though DOT does not yet agree with me).
Jul 10, 2021, 6:54 pm
#1368
Original Member
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA platinum pro
Posts: 1,898
Callback feature gone for Diamond line
I am currently on hold with Delta. For the first time that I can recall in at least a year I have not been offered a callback. At least with the callback I knew how long a wait I would have. Now of course I have no clue. Is this another enhancement or am I just lucky?
Jul 10, 2021, 7:11 pm
#1369
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,936
Not working for me either. Also no estimated wait time or hold music. Something is definitely up. It is Schedule Change Saturday.
Last edited by DLASflyer; Jul 10, 2021 at 7:17 pm
Jul 10, 2021, 8:40 pm
#1370
Join Date: Nov 2003
Location: Denver, Co
Posts: 79
After waiting on hold last night for 30 minutes, I asked the DL Diamond Desk Rep if she know anything about the call back feature being gone. She told me that when there are so many calls waiting, the call back option is not given.
Jul 10, 2021, 8:49 pm
#1371
Original Poster
Join Date: Mar 2006
Location: Minneapolis and Phoenix-2 weeks per month each
Programs: Delta DM, MM
Posts: 477
This afternoon we got callback in 19 minutes, with no one on the line when the call came. They called again in 5 minutes, but again no one on the line. We called again and got a call back offer, but stayed on the line. Agent in 10 minutes
Jul 10, 2021, 8:52 pm
#1372
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,319
Yep I was told when there is more than ~300 people in the queue for the PM line, the callback option is shut off.
Jul 11, 2021, 3:59 am
#1373
Join Date: Feb 2005
Location: Haining (1 hr from Shanghai) China
Programs: DL DM, AA Lifetime Plat, IHG SE
Posts: 1,466
I waited an hour for someone to finally answer, they couldn’t hear me and hung up so quick I had no time to see if my microphone was off or just bad connection. Had to call again, another hour wait since no callback option. 2 hours. Diamond
Jul 11, 2021, 4:47 am
#1374
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
DM. Same here yesterday. I only had to wait about 20 minutes for a connection.
Jul 11, 2021, 7:11 am
#1375
Join Date: Oct 2009
Posts: 153
Has anyone worked on a hack to bypass the introductory message when you call? It is 1 minute and 53 seconds I would like back from my life each time I call just to access the callback feature. I would love to just press a button and get on the call back without having to hear all the blabber about “unexpected call volumes”.
Jul 11, 2021, 7:36 am
#1376
Join Date: Jul 2021
Posts: 22
PM. 15 min wait to talk to someone this am. No callback option or wait time given
Jul 11, 2021, 8:15 am
#1377
Join Date: Aug 2018
Location: SEA
Programs: DL DM
Posts: 292
I noticed the callback disappeared maybe 2 weeks ago. It was there for me a month ago.
Jul 11, 2021, 9:15 am
#1378
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057
Called 1st time this morning and was not given callback option. Just called back again and was given callback option and estimated 40 minute wait. Received call back in about 15 minutes.
Last edited by xliioper; Jul 11, 2021 at 9:58 am
Jul 11, 2021, 9:54 am
#1379
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
At some point over the past 16 months, the "unexpected call volumes" excuse became a flat out lie. It's an insult to pax that DL not only still offers it, but makes us wait through it before even putting us in the queue.
Jul 11, 2021, 10:14 am
#1380
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399