Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jul 27, 2021, 3:44 pm
#1516
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,939
Hilarious it took Ed’s inbox being swamped for him to admit there’s a real problem 😂
Jul 27, 2021, 6:54 pm
#1517
Join Date: Mar 2016
Location: MSP & MCO
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,225
Got the new system this morning. Total call duration from dialing to hanging up was slightly over 10 minutes, so the wait was probably 6-8.
The initial greeting said there were multiple SkyMiles accounts associated with my phone number and had me speak my birthdate to confirm. (Guessing my phone number got associated with mom's account one or more of the times we've traveled together)
The initial greeting said there were multiple SkyMiles accounts associated with my phone number and had me speak my birthdate to confirm. (Guessing my phone number got associated with mom's account one or more of the times we've traveled together)
Called twice, once on the new system and once on the old today just to see the difference in IVRs.
Was quoted 1hr on the first call and 23 minutes on the second w/ no medallion status.
Im just gonna assume that those numbers are far off lol
Jul 28, 2021, 12:38 am
#1518
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,816
This might not be the right thread for this, but I'm wondering what everyone is seeing for response times from comments sent through the web form. I sent in a mileage credit request in late May and still haven't seen a response. But this morning I sent a complaint about a long flight delay (flight attendant called in sick) and got an almost immediate response with a $100 flight voucher offered as compensation. I assume today's immediate response was automated, which is fine with me.
Delta has lost a lot of business from me because of these snafus. I really like their routing for my trips, but can't deal with messes that don't have a proper or timely resolution in most cases. And I'm sure I'm not the only one. I don't know how the finance dept doesn't see this on the revenue reports...
Jul 28, 2021, 12:51 am
#1519
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,816
Not exactly DL related, but just thinking out loud:
Traveling on AS today and my work plans got finished significantly sooner than planned. I was able to use their app to make a simple same day change and pay the fee ($50 as I have no AS status).
I shudder to think what all would have been involved had this been something I tried to accomplish with DL. I’d wager the website/app would error out and the wait time for the PM line could have made it a mute point.
Traveling on AS today and my work plans got finished significantly sooner than planned. I was able to use their app to make a simple same day change and pay the fee ($50 as I have no AS status).
I shudder to think what all would have been involved had this been something I tried to accomplish with DL. I’d wager the website/app would error out and the wait time for the PM line could have made it a mute point.
Jul 28, 2021, 4:26 am
#1520
Join Date: Jan 2001
Location: ZRH / SEA, DL PM
Posts: 1,166
In 21st century there should be no reason to call airline whatsoever except when IT is broken. Everything (even complex exchanges, irrops, vouchers, partner itineraries, upgrades, same day changes etc) can and should be handled online.
A bit of investment in proper IT should almost eliminate call center (or they can impose $100 charge for any call center transactions for people who prefer the old way).
A bit of investment in proper IT should almost eliminate call center (or they can impose $100 charge for any call center transactions for people who prefer the old way).
Jul 28, 2021, 7:40 am
#1521
Join Date: Sep 2012
Posts: 1,335
Email from Ed today that they are hiring back lost employees and hiring new. They obviously understand. They are not the only ones who layed people off the past year so don't know why / understand why you all are .....ing at them. We laid off 60% and I am sure your companies did too
Instead of laying people off they found other creative ways to get rid of headcount. Don’t cry for Delta, or any other US airline...
Jul 28, 2021, 7:46 am
#1522
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,206
Email from Ed today that they are hiring back lost employees and hiring new. They obviously understand. They are not the only ones who layed people off the past year so don't know why / understand why you all are .....ing at them. We laid off 60% and I am sure your companies did too
Jul 28, 2021, 8:38 am
#1523
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Out of morbid curiosity, I called the regular US line this morning as a DL Nobody. Only 7 hours and 19 minutes for a call back. 
Jul 28, 2021, 9:42 am
#1524
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 886
SHEEEESSSSHHHH I had an IRROPS last night in Phoenix. Called the "Diamond Line" and was quoted more than 3 hours. Thankfully a red coat in the airport was FANTASTIC and bailed me out. Delta did end up calling me back---- 4.25 hours later. It's just a helpless feeling.
Jul 28, 2021, 9:44 am
#1525
Join Date: Feb 2012
Location: STL
Programs: DL DM; HH gold
Posts: 554
I’m not sure if the brass at DL is just clueless about this or if it is a feature. If we truly were able to make changes online consistently, rebook using ecredits with no issues, apply upgrade certs easily online among other, it would probably reduce their phone loads by 50-75%. I usually try online first, but almost without exception I get dreaded “this change cannot be made online, please call to speak to an agent…”
Jul 28, 2021, 10:16 am
#1526
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I'm all about fixing my reservations myself (heck I'm better and more efficient at it than 99% of the agents out there and I'd guess many other FFs, particularly the tech savvy ones are too) but we need to be empowered to actually be able to do that. I really wonder if anyone at the airline has actually sat there and tried to use the website to perform any basic function.
Jul 28, 2021, 11:24 am
#1527
Join Date: Nov 2016
Location: SEA
Programs: DL DM
Posts: 290
This might not be the right thread for this, but I'm wondering what everyone is seeing for response times from comments sent through the web form. I sent in a mileage credit request in late May and still haven't seen a response. But this morning I sent a complaint about a long flight delay (flight attendant called in sick) and got an almost immediate response with a $100 flight voucher offered as compensation. I assume today's immediate response was automated, which is fine with me.
I still don't have a reply to a mileage credit issue from back in Apr/May (so long ago I don't even remember now). I haven't logged in to see if they resolved it without letting me know, but I have no communications besides the acknowledgement email from back when I originally emailed them.
Jul 29, 2021, 8:12 am
#1528
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Folks,
I just cleaned up a number of disruptive posts. Rather than responding to disruptive posts, please RBP these so the moderators can take necessary action.
Thanks,
Ryandc99 Moderator Delta Air Lines
I just cleaned up a number of disruptive posts. Rather than responding to disruptive posts, please RBP these so the moderators can take necessary action.
Thanks,
Ryandc99 Moderator Delta Air Lines
Jul 29, 2021, 8:28 am
#1529
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,946
I haven't called the Singapore number in forever -- is it normal these days that it goes straight into some clubby hold music (not the same as the US line) or do you still get the usual DL greeting?
Most of the stuff I've called in for recently hasn't been time-sensitive so I've been willing to call the US number and get a callback or hold on speakerphone/headset, but today the web site said OY available on a flight I'm allegedly waitlisted for
by this point my callback should happen shortly so it's moot, but would be good to know for next time...EDIT: callback as scheduled; agent said I actually had cleared (no sign of this I could see, because #DeltaIT), just it hadn't been reissued yet
Last edited by Zorak; Jul 29, 2021 at 8:57 am
Jul 29, 2021, 9:02 am
#1530
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,206
Wow... Thurs 11am, DM callback time quoted: 2hrs 8 min