estedman

Agree. I'm not calling there

flyerCO

Calling a publicized number is wrong? Again, no one is cheating here. They're paying international long distance rates to contact a representative in different country. The Singaporean agent doesnt answer calls to the US 1-800 number. If anything you're providing job security as it means they're actually handling calls.

WillBarrett_68

sure, DL needs to fix the problem, but in the meantime, if you need to talk to someone, your suggestion is to just wait on hold longer than necessary because calling singapore violates some sense of... what, exactly? Yes, maybe they put in a call blocking measure, so what? People will adapt.

exwannabe

In a way calling Singapore helps DL as it load balances on the customer nickle.

Personally I just call and leave my phone on speakerphone while I go about other business. I used to use messages and callbacks, but those have been to unreliable recently.

Also, the estimated wait times near useless. They are always a problem with call centers for legit reasons. Would be nice though if they would give an update every 5 minutes or so. Yes, that might mean hearing a message that the estimate got longer, but overall it will help.

LordJohn

31 July 2021American Airlines is set to recall all remaining flight attendants from long-term leaves of absence and is poised to restart new flight attendant hiring to head off a crew shortage as the rebound in travel demand continues unabated. The Dallas Fort Worth-based carrier is even considering vacation buybacks as its struggles to match employee scheduling with its planned operation.

Late last month, the airline was forced to pro-actively cancel hundreds of flights through July due to a slew of issues including a labor shortage. A spokesperson said cutting its planned schedule by around 1 per cent would bring some much needed additional resilience and certainty to its summer operations.

cmd320

An LoA is completely different than a furlough or a layoff. LoAs are taken voluntarily by the employee.

LordJohn

They are all a way for a company to lower its paid staff. Apples and Oranges = fruit

cmd320

I don't think you understand what a leave of absence is based on this comment.

DLASflyer

Delta did not only offer VEOP (Voluntary Early Out Program). They also offered voluntary temporary unpaid leave of absences. Many of those employees are already back and more return on October 1.

LordJohn

Hi CMD
I believe I do. The comment is based on above complaints that people have had long hold times to contact Delta (as an aside, I just did and it was 2 min). Based on that > apples and oranges. Over 1/2 (if I remember the numbers) were "not working" (for LOV, lay off, VEOP, etc due to the virus problem. Perhaps why Delta survived better than any other US airline (at least my stock did). Have a great day

cmd320

Okay, in that case I'm not sure why you're citing something referencing AA employees on LoAs returning to work. AA and UA both recalled their furloughed employees (eg. the ones that were out of work involuntarily) at the start of the year. DL took the approach of avoiding furloughs and instead chose to offer generous early retirement packages, therefore out of the thousands of employees who accepted those packages, very very few are actually going to return. They are under no obligation to do so.

This has left DL in a far worse position in terms of staffing because they have no employees to recall, and their pay for new employees is so poor they can't find any. Therefore, management of the airline failed at keeping the operation properly staffed, and also failed at properly forecasting demand increasing and this has lead to woefully unacceptable hold times and poor customer service throughout all status levels.

I'm not sure what point you're trying to make with the share price. That's largely irrelevant to the actual problems with the airline, which I'll note averaged greater losses over the last year and a half compared with its primary competitors.

DLASflyer

This is mostly false. Delta has a bunch of employees returning from temporary leaves of absences in October. A bunch more came back last Spring. The other airlines you mentioned also did early out programs.

Ed has said Delta will hire 5,000 workers this summer/fall and is not having any problem attracting applicants. It just takes time to train them. Contractors and vendors are a different issue.

cmd320

So why didn't they do that a year ago? This has been an ongoing problem for far longer than that.

DLASflyer

Maybe because they were losing $27 million a day.

cmd320

Which would be irrelevant as employees were covered under the PSP.