Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jul 29, 2021, 9:05 am
#1531
Join Date: Apr 2010
Location: BHM LEX NYC
Programs: 3MM DM, DL Reserve, HH Diamond, Nat Exec Elite, SPG, PC, etc...
Posts: 440
Jul 29, 2021, 9:22 am
#1532
Join Date: May 2004
Programs: LX Senator; AF Platinum and Club 2000; AA Platinum for life (former EXP)
Posts: 494
Here is an interesting comparison. I was a "victim" of the "glitch" that sent out emails a week ago wrongly changing flights. I was on hold with Delta for more than 3 hours before reaching an agent who could correct the error. I have another flight on AA in October and needed to talk to them. Hold time: 8 minutes.
Jul 29, 2021, 9:23 am
#1533
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
LOL... DL Nobody beats DM at 10:10am.
Only 1 hour 26 minutes, although I lied and said "Book a flight" so maybe that jumped the queue.
Only 1 hour 26 minutes, although I lied and said "Book a flight" so maybe that jumped the queue.
Jul 29, 2021, 10:19 am
#1534
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
3.5 hour wait time quoted to me at 9am ET this AM for the "PM" line. It actually only took 2.5 hours but the call came through while I was on a call with my boss so I missed it 
Just called back to get back in the queue and they are claiming 1 hour 56 minutes this time
Just called back to get back in the queue and they are claiming 1 hour 56 minutes this time
Jul 29, 2021, 2:10 pm
#1535
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Also had this happen to me. Only with the new system.
Called twice, once on the new system and once on the old today just to see the difference in IVRs.
Was quoted 1hr on the first call and 23 minutes on the second w/ no medallion status.
Im just gonna assume that those numbers are far off lol
Called twice, once on the new system and once on the old today just to see the difference in IVRs.
Was quoted 1hr on the first call and 23 minutes on the second w/ no medallion status.
Im just gonna assume that those numbers are far off lol
I could experiment with the number I've always used for the DM line, but I don't want to do anything that will make the waits even longer.
Jul 29, 2021, 2:17 pm
#1536
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,319
Maybe I missed something, but I'm confused. Is there a new phone number for the new system? How do you pick old versus new system when you call?
I could experiment with the number I've always used for the DM line, but I don't want to do anything that will make the waits even longer.
I could experiment with the number I've always used for the DM line, but I don't want to do anything that will make the waits even longer.
Jul 29, 2021, 2:27 pm
#1537
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
I just tried calling again and randomly got their new system I guess... message at the beginning said you may notice something different while they are testing a new system.
Then it went on to say the callback time is greater than 3 hours. So much for that.
Then it went on to say the callback time is greater than 3 hours. So much for that.
Jul 29, 2021, 3:28 pm
#1538
Join Date: Nov 2005
Location: Sarasota, FL
Programs: Northwest Platinum, Hilton Diamond, Intercontinental Royal Ambassador, National Executive Elite
Posts: 613
Called yesterday. Was told more than 3 hours. Requested a callback which came 4 1/2 hours later. I then waited another 30min on hold and then it took the agent 30min to handle my call. Very friendly and cooperative agent but you kind of have to plan your day around it somewhat
Jul 29, 2021, 6:51 pm
#1539
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Exactly!
I'm all about fixing my reservations myself (heck I'm better and more efficient at it than 99% of the agents out there and I'd guess many other FFs, particularly the tech savvy ones are too) but we need to be empowered to actually be able to do that. I really wonder if anyone at the airline has actually sat there and tried to use the website to perform any basic function.
I'm all about fixing my reservations myself (heck I'm better and more efficient at it than 99% of the agents out there and I'd guess many other FFs, particularly the tech savvy ones are too) but we need to be empowered to actually be able to do that. I really wonder if anyone at the airline has actually sat there and tried to use the website to perform any basic function.
Jul 29, 2021, 7:36 pm
#1540
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
what I'm finding most irritating is that the callback (regardless of how long it takes) goes straight to VM on my phone, even when I'm not on another call ... unless I pick up "Silenced Call" instantly, I wind up back in the queue for another X number of hours 
Jul 29, 2021, 7:42 pm
#1541
Join Date: Aug 2017
Location: New York, NY - USA
Programs: CX Diamond (DM)
Posts: 343
No wait time to the Singapore line as usual just now as well as calls made on each of the last 3 days. Very helpful staff. Really excellent service. Gold Medallion here.
Jul 29, 2021, 11:00 pm
#1542
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
followup: original quote was “more than 3 hours” and first (missed) callback was at ~2+50
I was at happy hour with a former work colleague, so took the minimum amount of time to call into the automated system and request another callback (didn’t make a note of how long it would be)
called in 2 hrs later, got message about “your phone number is already in the queue with a wait time of approximately 1+50”; callback came at ~1+10 (“You are next to be answered”) but it was at least another 10 min before an agent actually picked up
I was at happy hour with a former work colleague, so took the minimum amount of time to call into the automated system and request another callback (didn’t make a note of how long it would be)
called in 2 hrs later, got message about “your phone number is already in the queue with a wait time of approximately 1+50”; callback came at ~1+10 (“You are next to be answered”) but it was at least another 10 min before an agent actually picked up
Last edited by jrl767; Jul 30, 2021 at 5:38 am Reason: deleted stuff belonging in more relevant thread
Jul 30, 2021, 2:43 pm
#1543
Join Date: Sep 2017
Programs: Delta Platinum Medallion, Hyatt Explorist, Wyndham Diamond
Posts: 313
How are DMs quoted several hours for a call back/help from a Delta rep? I'm a PM and I called the "contact us" number that's in the app earlier today at 11:14am EST. A Delta rep picked up in about 8 and a half minutes and I was finished with the help 4 minutes after that.
Jul 30, 2021, 3:11 pm
#1544
Join Date: Apr 2020
Posts: 6
I called DM line this morning around 8am ET and I think I was routed through the new system. It was a female voice and it took about 8 minutes to get connected to an agent. One thing I did notice is that there wasn't an option to have a callback, but this could have been because the wait time was relatively short.
Jul 31, 2021, 4:22 pm
#1545
Join Date: Oct 2009
Programs: AA, DL
Posts: 326
Unable to speak to customer service grrrh!
I made a reservation yesterday to use Skymiles for a trip today. Something came up this afternoon that led to me needing to cancel the flight. I have been trying for several hours to speak to a human csr at Delta, to no avail. Messaging thru the website just produces a bot that doesn't help. I've been on hold for prob 90 min total at this point (cumulatively across several attempts). The automated message saying that a csr will be on as soon as available says that the hold time is "less than two hours."
At this point it would have been faster to drive to the airport and speak to an agent at the check-in desk.
Here's the ridiculous part : when I logged into my account to try to cancel the res, I was greeted by a message saying the flight was overbooked & asking for bids for volunteers to give up their seat.
At this point it would have been faster to drive to the airport and speak to an agent at the check-in desk.
Here's the ridiculous part : when I logged into my account to try to cancel the res, I was greeted by a message saying the flight was overbooked & asking for bids for volunteers to give up their seat.
Last edited by battensea; Jul 31, 2021 at 4:27 pm