Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Mar 11, 2020, 5:13 pm
#31
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
System is down for phone agents too...
Number when you call says hold time of 4 hours, but diamond line picked up right away and told me there is nothing they can do right now.
Number when you call says hold time of 4 hours, but diamond line picked up right away and told me there is nothing they can do right now.
Mar 11, 2020, 5:26 pm
#32
Join Date: Jul 2019
Location: FAI/ANC
Programs: AS MVPG (R.I.P 75K), DL, HH Gold
Posts: 187
7+ hours callback wait time to fix a computer glitch that auto-rescheduled my daughter's upcoming itinerary into a nonsensical mess. No problem waiting as we have no status and we understand the load the agents are laboring under. Excellent service btw from Delta rep.
Mar 11, 2020, 6:28 pm
#33
Join Date: Jul 2005
Location: PIT, BWI, or IPT
Programs: Dividend Miles, WorldPerks
Posts: 1,302
Emergencies tend to be unforseen events. This is a systematic planned shut down of the entire world-wide economy to, well, I don't know...make people feel better when reading their media feeds? Delta is certainly not helping itself here with their (surprise!) IT meltdown. Or was the IT meltdown the aforementioned real world emergency?
Mar 11, 2020, 6:46 pm
#34
Join Date: Jan 2014
Location: SEA
Programs: DL DM, Marriott Amb./LTP
Posts: 287
bon mot - I'm curious about what time did you initially call and get placed in the queue? If it was this morning Alaska time, you would've hit call centers in MSP/ATL at late morning/early afternoon - theoretically a slower time of day as folks are at work. A 7-hour wait for a callback is ridiculous, regardless of status or lack thereof.
The first advisory about COVID-19 was issued on Jan. 24, almost 7 weeks ago. I do not understand how or why they haven't ramped up the number of agents based on call center volume trends. I know for a fact that data is available to them.
-Signed,
A Diamond Medallion who waited 5+ hours for a Twitter Direct Message response yesterday, and who was just informed via recording that Diamond Medallion phone line has a current wait of 4 hours
The first advisory about COVID-19 was issued on Jan. 24, almost 7 weeks ago. I do not understand how or why they haven't ramped up the number of agents based on call center volume trends. I know for a fact that data is available to them.
-Signed,
A Diamond Medallion who waited 5+ hours for a Twitter Direct Message response yesterday, and who was just informed via recording that Diamond Medallion phone line has a current wait of 4 hours
Mar 11, 2020, 7:03 pm
#35
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I'm able to see seat maps just fine now and they're showing the expected continued attrition from my (domestic) flights. I looked at them earlier today too, without apparent problems although the app seemed sick over the weekend.
Mar 11, 2020, 8:00 pm
#36
Join Date: Apr 2008
Location: PNW
Programs: FreeAgent; DL Silver; IHG Diamond/ Ambassador
Posts: 706
Called the international hotline. It mentioned "...wait times exceed 4 hours... your call could not be completed due to technical difficulties..." then the call got dropped.
Mar 11, 2020, 9:21 pm
#37
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
I had to dust off my Twitter account to DM DL about a cancellation I had to make. I got a response in about 2.5 hours, which was fine.
Mar 11, 2020, 9:45 pm
#38
Join Date: Jul 2019
Location: Hartford, CT
Programs: Delta PM
Posts: 77
Hold time exceed 2 hours on the Platinum line. Twitter hasn't responded after 2 hours 45 minutes. I guess we'll see if they can help me when I get to the airport in a few hours.
Mar 11, 2020, 10:20 pm
#39
Join Date: Jun 2010
Location: Maryland
Programs: DL-Diamond, Marriott Titanium
Posts: 459
Booked amd cancelled no problem this AM
Just tried to book and cancel again, was only able to book
D1 flight I like has a price that keeps dropping within 24 hr cancel windows
Just tried to book and cancel again, was only able to book
D1 flight I like has a price that keeps dropping within 24 hr cancel windows
Mar 11, 2020, 11:41 pm
#40
Join Date: Jun 2010
Location: Maryland
Programs: DL-Diamond, Marriott Titanium
Posts: 459
Mar 12, 2020, 4:26 am
#41
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Still having errors on some seat maps but not others.
Mar 12, 2020, 5:23 am
#43
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,074
Yeah, if they had a desk for non Corona Virus issues and it was easy to get through, everyone would just call that number, no matter what their issue. As it is, I am sure that a lot of Platinums and Diamonds call in for friends or family members (not traveling with them) to make or change reservations. Delta can't very well say no.
This is just a MAJOR MESS and it takes time.
Mar 12, 2020, 8:11 am
#44
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Mar 12, 2020, 9:02 am
#45
Join Date: Apr 2006
Location: CMH
Programs: HH Diamond, DL PM
Posts: 121
Called the PM line and did the call back option. It said wait times were in excess of 2 hours. Call back came at about the 7 hour mark. Agent was very helpful waiving both change fees and fare differences for domestic flights.