Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Mar 11, 2020, 11:28 am
#16
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
What is non-virus related and why does it matter.
I need to cancel because I've been quarantined vs. I need to cancel because I broke my leg?
I need to cancel because I've been quarantined vs. I need to cancel because I broke my leg?
Mar 11, 2020, 11:32 am
#17
Original Poster
Join Date: Mar 2006
Location: Minneapolis and Phoenix-2 weeks per month each
Programs: Delta DM, MM
Posts: 477
There are other issues aside from cancellations. Think back on all the times you have needed to talk to an agent over the years.
Mar 11, 2020, 11:53 am
#18
Join Date: Aug 2007
Programs: Delta PM, SPG, Hertz Presidents Circle, IHG Ambassador, CLEAR/Global Entry
Posts: 239
Looks like its working for me know on the West Coast. It was an award ticket and the miles redeposit and refund went off without a hitch.
Mar 11, 2020, 12:14 pm
#19
Join Date: Jan 2011
Location: DTW
Programs: DL DM, National EE, Hertz PC, IHG PL, Bonvoy Amb
Posts: 1,342
If less urgent, you have options... wait on phone, wait for call back, use twitter (even twitter was slow yesterday, but got job done)
Mar 11, 2020, 12:24 pm
#20
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
I booked a flight over the phone this morning because delta.com kept giving an error message.
This afternoon the itinerary is no longer in My Trips. I called and was told it had been voided. Just rebooked it, thankfully same pricing. Hopefully it sticks.
This afternoon the itinerary is no longer in My Trips. I called and was told it had been voided. Just rebooked it, thankfully same pricing. Hopefully it sticks.
Mar 11, 2020, 12:28 pm
#21
Join Date: Nov 2019
Programs: Delta Sliver Medallion
Posts: 6
Been trying to change my flight next week, couldn't do it online so i called... 4 hour wait, now when i call back to check in on how much longer and they cannot connect... ohh boy!
Last edited by CuseFlyer181; Mar 11, 2020 at 12:28 pm Reason: Grammar
Mar 11, 2020, 1:03 pm
#22
Join Date: Aug 2010
Location: On the run
Programs: DL 2MM/DM, Hilton LT Diamond, Hyatt Globalist, Marriot Titanium
Posts: 573
App is also down as I’m watching all the seats open up for my flight to EZE next week. Was able to book a flt to DXB for April last night online.
Mar 11, 2020, 1:55 pm
#23
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
I broke down today and resorted to a Twitter DM as my flight wasn't for a week and a half. I got a response in a little over two hours.
Mar 11, 2020, 2:12 pm
#24
Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,027
Seat maps are back in the app, maybe IT issues are resolved?
Mar 11, 2020, 2:21 pm
#25
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
Got off the phone with the PM line and was told systems are down and cannot help with Skymiles or reservations and to call back later.
Mar 11, 2020, 2:28 pm
#26
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
DM line was able to call help desk to process my SDC today. Can't book new flights - app and website still down. Maybe DL IT caught corona virus?
Mar 11, 2020, 3:37 pm
#27
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Mar 11, 2020, 4:09 pm
#28
Join Date: Dec 2000
Location: SAN Diego (Hillcrest); formerly LEXington, KY; still like the nym
Programs: DL Platinum; Marriott Lifetime Platinum; married to Hilton Elite
Posts: 3,028
Got through to a real agent and rescheduled without even much wait a few minutes ago, so keep trying. (Website kept returning an error message).
Mar 11, 2020, 4:14 pm
#29
Join Date: May 2010
Location: TPA
Programs: All The Programs
Posts: 2,207
Heaven forbid a real world emergency should impact the hold times for a diamond medallion member.
Mar 11, 2020, 4:26 pm
#30
Join Date: Jan 2014
Location: SEA
Programs: DL DM, Marriott Amb./LTP
Posts: 287
Adding two of my own data points -
- Seat maps for new bookings seem to be back up on the website. They weren't available about an hour ago.
- ~30 min. ago, I got an error message trying to check in for tomorrow's flight on the app. That trip now shows me checked in on the website and I was able to get my mobile boarding pass, add a bag, etc., as normal.