Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Mar 12, 2020, 11:16 am
#61
Join Date: Sep 2018
Location: Tacoma, WA
Programs: Delta Platinum Medallion, Bonvoy Gold, Hyatt Explorist, Hertz President's Circle
Posts: 495
Just wait; it wont take that long. I'm a PM and have had to call in several times this week. The message says anywhere from a 2-4 hour wait but I've not had to wait more than 10-15 minutes.
Mar 12, 2020, 11:38 am
#62
Join Date: Nov 2019
Programs: Delta Sliver Medallion
Posts: 6
Messy today yet again... Cant cancel my trip online, call line is super long so im hoping twitter will work.
Mar 12, 2020, 11:56 am
#63
Join Date: Jul 2019
Location: Hartford, CT
Programs: Delta PM
Posts: 77
It took 11 hours to get back to me on Twitter. Woof.
Last edited by BradleyFlyer; Mar 12, 2020 at 12:01 pm
Mar 12, 2020, 11:59 am
#64
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Not able to login to my account at the moment
Mar 12, 2020, 12:25 pm
#65
Join Date: Jul 2003
Location: Atlanta
Posts: 5,190
I got a call back after about 3 hours.
Mar 12, 2020, 12:25 pm
#66
Join Date: Mar 2020
Posts: 2
On hold after transferred to another agent- more than an hour now
Called to make change due to corona. Due to queue, opted for them to call back. Received call after 8 hours. The agent said transferring to Reservation Desk, listening to Muzak for 60 minutes & no announcements. Sucks.
Mar 12, 2020, 1:03 pm
#67
Join Date: May 2005
Location: Franche Comté, FR, Atlanta, USA
Programs: DL DM-2MM, BA Gold, A3 Gold, AF Plat
Posts: 408
Mar 12, 2020, 1:21 pm
#68
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL PM
Posts: 491
This x 1000. Got through to a human instantly and was done in less than two minutes. I used Skype credit to make the call, and it cost be less than $0.10.
Mar 12, 2020, 1:38 pm
#70
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Great information, wish I had thought of this earlier.
Mar 12, 2020, 3:08 pm
#71
Join Date: Mar 2020
Posts: 6
I had the same issue where my itinerary was also no longer in My Trips. I had called a representative and they said that my trip was going to be refunded, but I never received confirmation of this. Did you receive credit for your flight or were you also refunded? Because at the moment I have not received a refund confirmation or credit for a new flight despite being within the 24hour charge free cancellation period.
Mar 12, 2020, 3:09 pm
#72
Join Date: Dec 2009
Programs: DL DM
Posts: 262
Is the wait time estimator and call back function down? Calling now there's pre-recorded message saying there are intermittent technical issues and unprecedented volumes and hold times are over 6 hours, then the call transfers to the "we recognize the number you're calling from" message. However after that step, instead of providing current wait time and offering a call back, the call runs right into the hold music.
Mar 12, 2020, 3:29 pm
#73
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
I called in and did the call back thing and they called 3.5 hours later.
I decided to call in again about 15 minutes after that call and got through in about 15 minutes. Nice lady processed my SDC no problem (would have done online but the flight I wanted wouldn't show up).
I decided to call in again about 15 minutes after that call and got through in about 15 minutes. Nice lady processed my SDC no problem (would have done online but the flight I wanted wouldn't show up).
Mar 12, 2020, 4:20 pm
#74
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
I have noticed my SEA-AMS flight is cancelled but as of now the earlier flight is still scheduled. It's about a month out, so I'm not going to clog the queue for a little bit longer until the schedules sort themselves out. DL probably doesn't know yet what it's going to do but I'm not a stranded person in the EU right now, so ... good luck to those who are!
Mar 12, 2020, 4:40 pm
#75
Join Date: Sep 2014
Programs: IHG Platinum
Posts: 629
What were you expecting when Americans were blindsided last night at 9pm and being given less than 48 hours to get out of Europe?