Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Mar 28, 2020, 1:02 am
#136
Join Date: Feb 2020
Location: London/JAX
Programs: DL PM, BA Gold, UA Silver, Marriott Titanium, Hilton Gold, Radisson Premium, Global Entry, CLEAR
Posts: 872
Things seem to have died down a bit at least when I called in today, had to call to use my $188 eCredit and my $184 eCredit since they were both under $200. Booked a SLC-MCO-ATL-MOB-ATL-SLC with that in June and there was no hold, three rings and I was immediately connected to a representative (GM line). My friend who has no status called to change a flight today and was only on hold for 6 minutes with no option for a callback.
Mar 28, 2020, 6:09 am
#137
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I called yesterday at around noon EDT, to request a credit for an RUC from a cancelled ftl., the delay to speak to an agent was 1 second.
Mar 28, 2020, 1:31 pm
#138
Join Date: Jul 2010
Posts: 1,224
Anybody having issues with Facebook Messenger channel? Can't seem to get through to anyone over the past couple of days...
I did get through on 3/23 to cancel flight in April - the agent confirmed the flight is canceled but I still see I still see the flight in My Trips on Delta.com - I want to confirm the flight was actually canceled. Is Delta.com still showing canceled flights due to website issues?
Thanks
I did get through on 3/23 to cancel flight in April - the agent confirmed the flight is canceled but I still see I still see the flight in My Trips on Delta.com - I want to confirm the flight was actually canceled. Is Delta.com still showing canceled flights due to website issues?
Thanks
Mar 29, 2020, 6:30 am
#139
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,939
The recorded message about "extremely high call volume and please only continue if you need to travel in the next 72 hours" message is gone.
Mar 29, 2020, 8:50 pm
#140
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,859
Less than a 5 minute wait today on the Platinum Line. No recording either about high call volumes or 72 hour travel only.
Mar 30, 2020, 2:22 pm
#141
Join Date: Apr 2009
Location: Kamloops, BC
Programs: Air Canada-Aeroplan, NEXUS, E50K, Marriott Bonvoy Gold Elite
Posts: 346
Been on hold an hour 
No reply on twitter from yesterday. Any other tips? Flight cancelled April 9th. YWG-MSP....along with codeshares MSP-AMS, AMS-CPT. interestingly the codeshares on my bookings dont show up as cancelled. I can't get a full refund online (still charging a cancellation fee). Thanks
EDIT: murphys law. I got through and it was very easy.
No reply on twitter from yesterday. Any other tips? Flight cancelled April 9th. YWG-MSP....along with codeshares MSP-AMS, AMS-CPT. interestingly the codeshares on my bookings dont show up as cancelled. I can't get a full refund online (still charging a cancellation fee). ThanksEDIT: murphys law. I got through and it was very easy.
Last edited by canadianhockey91; Mar 30, 2020 at 2:37 pm
Mar 30, 2020, 3:30 pm
#142
Join Date: Aug 2005
Location: MLB
Programs: some
Posts: 459
Called Saturday and got an agent with in minutes. Re-booked BKK round trip. Changed dates from 4/16 to 6/12 and agent applied GUC. Outbound on wait list, return got confirmed
Mar 31, 2020, 2:26 pm
#143
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,648
I called general member line at 1:20pm PDT today and was put in the queue for a callback with a 1hr 10m estimate. Let's see what happens. I still have a couple of days, so worst case I will try again very late tonight or tomorrow. I am not looking forward to calling UA, but given that the flight I am booked on w/ them has canceled now 7 days in a row, I will wait it out until as late as possible in hopes of a better chance of a full refund.
Apr 1, 2020, 6:08 pm
#144
Join Date: Apr 2009
Posts: 220
After not being able to cancel flights online, I called on 30 March. Was told I would get a call back in 15 minutes. Probably was closer to 10 minutes I had the call. I was very pleased.
Received a refund to the original card two days later.
Received a refund to the original card two days later.
Last edited by boatnfish; Apr 6, 2020 at 6:08 pm
Apr 1, 2020, 9:43 pm
#145
Join Date: Jul 2010
Posts: 1,224
Anybody having issues with Facebook Messenger channel? Can't seem to get through to anyone over the past couple of days...
I did get through on 3/23 to cancel flight in April - the agent confirmed the flight is canceled but I still see I still see the flight in My Trips on Delta.com - I want to confirm the flight was actually canceled. Is Delta.com still showing canceled flights due to website issues?
Thanks
I did get through on 3/23 to cancel flight in April - the agent confirmed the flight is canceled but I still see I still see the flight in My Trips on Delta.com - I want to confirm the flight was actually canceled. Is Delta.com still showing canceled flights due to website issues?
Thanks
Apr 2, 2020, 5:33 am
#146
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Twitter seems totally broken. Tried for two days to send a DM and no one is responding.
Apr 2, 2020, 8:44 am
#147
Join Date: Feb 2020
Location: London/JAX
Programs: DL PM, BA Gold, UA Silver, Marriott Titanium, Hilton Gold, Radisson Premium, Global Entry, CLEAR
Posts: 872
Interesting you say that because I have had mixed experiences. I tweeted them about an eCredit question about a week ago and it told me to hit a number that relates to your situation, did that and had a rep in 30 seconds. Did the same when I needed to snag a WestJet confirmation number for a flight on them booked through DL, 2 minute response time. However, I tweeted before both of those about my medallion kit status and never got a response.
Apr 2, 2020, 8:49 am
#148
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Interesting you say that because I have had mixed experiences. I tweeted them about an eCredit question about a week ago and it told me to hit a number that relates to your situation, did that and had a rep in 30 seconds. Did the same when I needed to snag a WestJet confirmation number for a flight on them booked through DL, 2 minute response time. However, I tweeted before both of those about my medallion kit status and never got a response.
Apr 3, 2020, 12:00 pm
#149
Join Date: Aug 2012
Location: RDU
Posts: 679
I've stopped using Twitter in the interim, since the initial response time was 2 days, didn't get my problem solved, and a reply back to them has gone unanswered - over two weeks ago now and still showing as unseen.
I've not had any problems reaching an agent the last two times I've had to call this week, around 3 minutes and 10 minutes respectively. However, I have been unable to make new bookings on the website - with and without other pax, with GC and without GC, basic economy or not... clicking 'submit' just bounces back to the top of the page with no discernible error. Anything I can't book on the mobile app (such as with GC), I've had to book on the phone with an agent.
I've not had any problems reaching an agent the last two times I've had to call this week, around 3 minutes and 10 minutes respectively. However, I have been unable to make new bookings on the website - with and without other pax, with GC and without GC, basic economy or not... clicking 'submit' just bounces back to the top of the page with no discernible error. Anything I can't book on the mobile app (such as with GC), I've had to book on the phone with an agent.
Apr 7, 2020, 7:48 am
#150
Join Date: Apr 2004
Location: DCA/IAD
Programs: AA Gold, Amex Plat
Posts: 4,007
I called DL a few days ago to verify that the credit balance I received for my April 1 flight went through correctly, as I just got a very generic "your refund has been processed" email when I cancelled it the week prior. At 7 AM Eastern, there was no hold time at all. Very impressed.