Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
May 23, 2020, 6:04 pm
#196
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,859
Well my 4:54 quoted call back came in just under 3:00. (Yay!) But now approaching 30 minutes on hold after “You are next to be answered.”
May 23, 2020, 6:44 pm
#197
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Still waiting, 7 hours and counting.
Total incompetence by Delta.
Total incompetence by Delta.
May 23, 2020, 6:56 pm
#198
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,859
Agreed. This is beyond ridiculous. After my callback came and I was “next to be answered” I waited over an hour on hold before I finally hung up. Called back and the PM line is now quoting over 9 hours. I’ll deal with it some other time.
May 23, 2020, 7:11 pm
#199
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,859
Called back and now quoted a 1:45 callback on the PM line. I’ll give it this one more chance tonight before I wait until next week.
May 23, 2020, 7:25 pm
#200
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Finally, after 8 hours I got a cheery guy on the phone who rebooked me on another flight in 3 minutes.
Not sure why I couldn’t do this online,...but whatever. All set now. Until the next schedule change!
Not sure why I couldn’t do this online,...but whatever. All set now. Until the next schedule change!
May 23, 2020, 9:08 pm
#201
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,859
But: it actually had the recording of my name rather than “valued customer.” That’s a new one!
May 23, 2020, 10:32 pm
#202
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,859
Finally got an agent about 15 minutes after the callback came. He successfully manually refunded one ticket (got the email refund confirmation and refund receipt shows up online). All good there. For the other ticket that I intentionally wanted a credit on, the credit either doesn't show up online, or when I can find it, I receive an error saying no remaining value. Ugh. Just called back and I got in line for a 2:50 callback. I've had this credit issue happen before. Sounds like the ticket wasn't "unhooked" from the PNR properly. But it's two D1 tickets ($8000 combined) so I want to make sure all is in order.
May 24, 2020, 5:53 am
#203
Join Date: Jul 2012
Programs: DL DM 2 MM, Marriott Bonvoy Lifetime Titanium/Ambassador Elite , Hilton Honors Lifetime Diamond
Posts: 503
Schedule change Saturday hit me yesterday. Figured it would be busy during the day and evening. Called this am just before 7 am on the Diamond line and spoke to an agent within 4 minutes
May 24, 2020, 10:14 am
#204
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 4,608
Hold times now at noon on 5/24 are so long that there is no option for a callback.
May 24, 2020, 11:20 am
#205
Join Date: Oct 2009
Location: ATL
Programs: DL DM/MM; Hilton Diamond; National Exec
Posts: 273
Need to cancel a flight booked online yesterday within the 24-hour period. Web site can’t do the cancel, says need to call in. DM line callback is 3.15 hours.
May 24, 2020, 3:23 pm
#206
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,524
I've been waiting 32 (thirty two) hours now for a response on Twitter. I've never seen it more than about 2 or 3.
May 24, 2020, 3:59 pm
#207
Join Date: Jan 2005
Location: RDU
Programs: Hhonors Gold, DL PM
Posts: 359
May 25, 2020, 12:30 am
#208
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,978
I called yesterday around midday to do a flight change. Callback time given was over two hours. Callback actually came about an hour and 20 minutes later, which was fine except I then sat listening to hold music for another 15 minutes. Seems like they could have calibrated that a bit better. Once the agent came on the service was excellent.
May 25, 2020, 7:13 am
#209
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Called yesterday at 1:45 PM after the schedule changes hit. I was quoted 4 Hours, 16 Minutes for a call back. I was called back after 1 Hour, 54 Minutes though I had to wait another 10 or so minutes on hold for an agent to come on the line. Once I got through I was on the phone for maybe 3 minutes with the agent.
May 25, 2020, 7:25 am
#210
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I called the DM # at 9:00 AM EDT (6/25/20), I opted for a call back in 10 minutes, while I was hanging up I got the CB.