Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Mar 11, 2020, 10:04 am
#1
Original Poster
Join Date: Mar 2006
Location: Minneapolis and Phoenix-2 weeks per month each
Programs: Delta DM, MM
Posts: 476
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Called on an issue that appeared when checking in for my flight today, and even as a DM, had a 20 minute wait time. How about a 'press 1 for travel issues related to the COVID-19 virus' and 'press 2 for all other issues'
Mar 11, 2020, 10:19 am
#2
Join Date: Nov 2007
Location: TPA-MKE-PHX
Programs: Ex DL-DM. MM. TWA-Aviator Plat. HHonors-DVIP, MR-Gold. Nat-Emerald. Avis Chairmn.
Posts: 1,925
You would get the same result.
Mar 11, 2020, 10:37 am
#3
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,233
Yeah, if they had a desk for non Corona Virus issues and it was easy to get through, everyone would just call that number, no matter what their issue. As it is, I am sure that a lot of Platinums and Diamonds call in for friends or family members (not traveling with them) to make or change reservations. Delta can't very well say no.
Mar 11, 2020, 10:42 am
#4
Join Date: Aug 2007
Programs: Delta PM, SPG, Hertz Presidents Circle, IHG Ambassador, CLEAR/Global Entry
Posts: 239
Whats also complicating the matter is the Delta website and App will not allow you to cancel flights right now even as a PM/DM. I'm getting the same error message to try again later...Its been 3 days now
Mar 11, 2020, 10:45 am
#5
Suspended
Join Date: Nov 2019
Location: The part of NC where we have electricity, paved roads, and high school diplomas.
Programs: AA Platinum
Posts: 3,132
Mar 11, 2020, 10:57 am
#7
Join Date: Jan 2018
Programs: Delta Platinum
Posts: 51
Ticketing Outage Website and Phone 3/11/2020
I am trying to book a simple domestic flight and I keep getting the
"Oh no! We are sorry, but there was a problem processing your request...."
Anyone know what is going on?
"Oh no! We are sorry, but there was a problem processing your request...."
Anyone know what is going on?
Mar 11, 2020, 10:58 am
#8
Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,027
I got the same thing.
Plus can't view seat maps for existing flights.
Plus can't view seat maps for existing flights.
Mar 11, 2020, 10:59 am
#9
Join Date: Jul 2003
Location: Atlanta
Posts: 5,174
On the phone now for 30+ minute hold to book with an agent. So 1970s.
Mar 11, 2020, 11:01 am
#10
Join Date: Jul 2003
Location: Atlanta
Posts: 5,174
BE flights cannot be cancelled online. I had to phone in and wait 30+ minutes.
Mar 11, 2020, 11:04 am
#11
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,944
With schedule changes, travel rescheduling, and low fares driving some marginal purchases from the few folks willing to still travel - right now, every issue is a Coronavirus related issue.
Mar 11, 2020, 11:09 am
#12
Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,027
Mar 11, 2020, 11:11 am
#13
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
I called in over an hour ago to cancel a flight, the agent wasn't able to do anything because all systems were down - she said IT was estimating an hour to fix.
Looks like things still aren't working.
Looks like things still aren't working.
Mar 11, 2020, 11:13 am
#14
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
...or maybe Delta will shutdown completely and send all staff, flight attendants and pilots home with no salaries?
Mar 11, 2020, 11:24 am
#15
Original Poster
Join Date: Mar 2006
Location: Minneapolis and Phoenix-2 weeks per month each
Programs: Delta DM, MM
Posts: 476
It may seem like that is the case, but it is not. I was simply not able to check in for my flight today and needed to make sure the reservation did not have issues. Completely non-virus related.