Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Mar 12, 2020, 4:50 pm
#76
Join Date: Apr 2011
Posts: 3,394
And then made worse by the inaccuracies in the statement. So even if you were planning on staying anyway, you had to call the airline to get clarity on the situation. And I'm guessing it took a good while until it trickled down to the front line CSRs considering it took a while to trickle down from the WH what the impact really was.
Mar 12, 2020, 6:16 pm
#77
Join Date: May 2010
Location: TPA
Programs: All The Programs
Posts: 2,207
Emergencies tend to be unforseen events. This is a systematic planned shut down of the entire world-wide economy to, well, I don't know...make people feel better when reading their media feeds? Delta is certainly not helping itself here with their (surprise!) IT meltdown. Or was the IT meltdown the aforementioned real world emergency?
Mar 12, 2020, 6:25 pm
#78
Join Date: Sep 2014
Programs: IHG Platinum
Posts: 629
And then made worse by the inaccuracies in the statement. So even if you were planning on staying anyway, you had to call the airline to get clarity on the situation. And I'm guessing it took a good while until it trickled down to the front line CSRs considering it took a while to trickle down from the WH what the impact really was.
And then we see posts like OP perplexed by wait times. I just have to laugh.
Mar 12, 2020, 6:27 pm
#79
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,904
I can't even log into my Delta account at the moment. Anyone else experiencing the same issue as me?
Mar 12, 2020, 6:46 pm
#80
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,070
Just logged into my account with no problem. No trips booked right now, so not much to look at.
Mar 12, 2020, 6:50 pm
#81
Join Date: Apr 2012
Location: NY/CT
Programs: DL PM, Marriott PM
Posts: 263
I called in and did the call back thing and they called 3.5 hours later.
I decided to call in again about 15 minutes after that call and got through in about 15 minutes. Nice lady processed my SDC no problem (would have done online but the flight I wanted wouldn't show up).
I decided to call in again about 15 minutes after that call and got through in about 15 minutes. Nice lady processed my SDC no problem (would have done online but the flight I wanted wouldn't show up).
Mar 12, 2020, 7:01 pm
#82
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,904
You guys all realize the airlines are dealing with a fairly unprecedented situation right?
Maybe have some patience, try again in a few days.
I’m going to lose a few hundred thousands points modifying trips to get home - but, it’s all good, it’s part of traveling.
Not stressed, not panicked, and not expecting lighting service.
—
We’re witnessing one of the most insane overreactions to any human event in the last 100 years. So, enjoy the show.
Full meltdown happening.
perfect storm of media making money, social media increasing anxiety, and fear being justified by the actions of the rest of the herd.
So wild.
Maybe have some patience, try again in a few days.
I’m going to lose a few hundred thousands points modifying trips to get home - but, it’s all good, it’s part of traveling.
Not stressed, not panicked, and not expecting lighting service.
—
We’re witnessing one of the most insane overreactions to any human event in the last 100 years. So, enjoy the show.
Full meltdown happening.
perfect storm of media making money, social media increasing anxiety, and fear being justified by the actions of the rest of the herd.
So wild.
Mar 12, 2020, 7:15 pm
#83
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
I called this evening and was quoted a 6+ hour wait time but got through in less than 5 minutes and took care of everything without issue in just a couple more minutes
Mar 12, 2020, 7:26 pm
#84
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
You are really lucky to be so much front of the line to wait "only" 2 hours.
Mar 12, 2020, 7:44 pm
#85
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,947
only ~20 minutes to reach an agent just now, 6:45pm PDT
Mar 12, 2020, 7:52 pm
#86
Join Date: Jan 2009
Location: ATL
Programs: DL DM, 2 MM, UA Silver (thanks Marriott!), Marriott Ambassador
Posts: 293
Had 2.5 hours last night as DM.. Requested a call back, went to bed and answered when phone rang. Feels really weird to have ZERO reservations showing under "my trips" now. Agent cancelled one reservation that was a risk free back to my CC and did the other one as a no change fee credit and was quite pleasant, despite how overworked they must be at the moment. Said "we'll look forward to seeing you again when you get back to us".. I am not envying the resv agents jobs over the past couple of weeks!!
Mar 12, 2020, 7:53 pm
#87
Join Date: Apr 2008
Location: SEA
Programs: SPG Plt, Hyatt Diamond, Marriott Gold, AA LT Gold
Posts: 424
If I can't get thru on the phone to cancel a flight I just booked for tomorrow, could I drive to the airport instead and have the counter agent cancel my reservation there for a refund? Can't seem to cancel online because I used e-credits for the flight.
Mar 12, 2020, 7:54 pm
#88
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Just called, got through in 3 min as PM - no option of getting a callback.
Mar 12, 2020, 7:55 pm
#89
Join Date: Jul 2003
Location: Atlanta
Posts: 5,190
Had 2.5 hours last night as DM.. Requested a call back, went to bed and answered when phone rang. Feels really weird to have ZERO reservations showing under "my trips" now. Agent cancelled one reservation that was a risk free back to my CC and did the other one as a no change fee credit and was quite pleasant, despite how overworked they must be at the moment. Said "we'll look forward to seeing you again when you get back to us".. I am not envying the resv agents jobs over the past couple of weeks!!
Mar 12, 2020, 7:57 pm
#90
Join Date: Jul 2003
Location: Atlanta
Posts: 5,190
Call DL in Singapore. Get right through and very competent people will take great care of you.