Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Aug 2, 2021, 12:54 pm
#1576
Join Date: Mar 2016
Location: MSP & MCO
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,225
Okay, in that case I'm not sure why you're citing something referencing AA employees on LoAs returning to work. AA and UA both recalled their furloughed employees (eg. the ones that were out of work involuntarily) at the start of the year. DL took the approach of avoiding furloughs and instead chose to offer generous early retirement packages, therefore out of the thousands of employees who accepted those packages, very very few are actually going to return. They are under no obligation to do so.
This has left DL in a far worse position in terms of staffing because they have no employees to recall, and their pay for new employees is so poor they can't find any. Therefore, management of the airline failed at keeping the operation properly staffed, and also failed at properly forecasting demand increasing and this has lead to woefully unacceptable hold times and poor customer service throughout all status levels.
I'm not sure what point you're trying to make with the share price. That's largely irrelevant to the actual problems with the airline, which I'll note averaged greater losses over the last year and a half compared with its primary competitors.
This has left DL in a far worse position in terms of staffing because they have no employees to recall, and their pay for new employees is so poor they can't find any. Therefore, management of the airline failed at keeping the operation properly staffed, and also failed at properly forecasting demand increasing and this has lead to woefully unacceptable hold times and poor customer service throughout all status levels.
I'm not sure what point you're trying to make with the share price. That's largely irrelevant to the actual problems with the airline, which I'll note averaged greater losses over the last year and a half compared with its primary competitors.
This also doesn't factor in how great the job market is here either. With the exception of free flights, which are getting harder and harder to get cleared on to, where's the incentive to get paid $15/hr to get yelled at for nine hour hold times?
Aug 2, 2021, 1:44 pm
#1577
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,269
It's better than getting yelled at in person by someone four inches from your face at the Best Buy or Walmart customer service desk?
Aug 2, 2021, 4:56 pm
#1578
Join Date: Aug 2011
Programs: DL DM 3MM 360
Posts: 373
Monday 7pm EST - 3+ hour call back for DM!
Aug 2, 2021, 5:13 pm
#1580
Suspended
Join Date: Jul 2021
Programs: Clan Loganair
Posts: 71
American Airlines recently announced plans to cancel hundreds of flights in July, citing a spike in travel demand, and a dearth of workers.
United Airlines said the jobs of roughly 14,000 employees are at risk when a second round of federal aid expires this spring,
So please add facts to your statements
Aug 2, 2021, 5:56 pm
#1582
Join Date: Dec 2011
Location: MSP
Programs: DL DM, HHonors Diamond
Posts: 610
Just tried calling DM line... 3 hours. Thanks for nothing Delta. Seriously...
Aug 2, 2021, 6:04 pm
#1583
Join Date: Aug 2021
Posts: 9
I dread the moment when I have to call them...
Aug 2, 2021, 7:12 pm
#1584
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
The date of the press release for AA was 31 July 2001 29 Jan '21:
American Airlines recently announced plans to cancel hundreds of flights in July, citing a spike in travel demand, and a dearth of workers.
United Airlines said the jobs of roughly 14,000 employees are at risk when a second round of federal aid expires this spring,
So please add facts to your statements
American Airlines recently announced plans to cancel hundreds of flights in July, citing a spike in travel demand, and a dearth of workers.
United Airlines said the jobs of roughly 14,000 employees are at risk when a second round of federal aid expires this spring,
So please add facts to your statements
Because the hold times were still ranging from a dozen hours to days at that point. Even if traffic was at 20% of normal, this is still completely inadequate. And where did you get the idea that Delta was operating more of its schedule relative to normal compared with AA and UA?
Aug 2, 2021, 7:30 pm
#1585
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,939
Okay, in that case I'm not sure why you're citing something referencing AA employees on LoAs returning to work. AA and UA both recalled their furloughed employees (eg. the ones that were out of work involuntarily) at the start of the year. DL took the approach of avoiding furloughs and instead chose to offer generous early retirement packages, therefore out of the thousands of employees who accepted those packages, very very few are actually going to return. They are under no obligation to do so.
This has left DL in a far worse position in terms of staffing because they have no employees to recall, and their pay for new employees is so poor they can't find any. Therefore, management of the airline failed at keeping the operation properly staffed, and also failed at properly forecasting demand increasing and this has lead to woefully unacceptable hold times and poor customer service throughout all status levels.
This has left DL in a far worse position in terms of staffing because they have no employees to recall, and their pay for new employees is so poor they can't find any. Therefore, management of the airline failed at keeping the operation properly staffed, and also failed at properly forecasting demand increasing and this has lead to woefully unacceptable hold times and poor customer service throughout all status levels.
Every US airline cut staff during the pandemic and every one is now hiring and training new employees. The Delta reservation hold times are frustrating but hardly the end of the world. The grass is not always greener on the other side, but if you really think it is, go try American.
Aug 2, 2021, 7:33 pm
#1586
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
AA has canceled 530 flights today, many due to lack of crew. Spirit is in full meltdown, axing 40 percent of its schedule today. Southwest delayed 1,173 flights and the day is not yet over.
Every US airline cut staff during the pandemic and every one is now hiring and training new employees. The Delta reservation hold times are frustrating but hardly the end of the world. The grass is not always greener on the other side, but if you really think it is, go try American.
Every US airline cut staff during the pandemic and every one is now hiring and training new employees. The Delta reservation hold times are frustrating but hardly the end of the world. The grass is not always greener on the other side, but if you really think it is, go try American.
Aug 2, 2021, 7:45 pm
#1587
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,939
delete
Last edited by DLASflyer; Aug 2, 2021 at 7:55 pm
Aug 2, 2021, 9:42 pm
#1588
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Aug 3, 2021, 1:18 am
#1589
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,816
While I appreciate the general advice for the last 60 days to "just call Singapore" I still find that too be ridiculous.
Not to mention back in ~2017 someone on FT posted a "back door" in the United IVR to get the next available agent. That lasted about 3 months before it got shut down.
What happens when DL starts blocking US +1 numbers to that call center?
At this point there needs too be a long term solution to the problem.
These shortcuts won't last long if they are on flyertalk.
Not to mention back in ~2017 someone on FT posted a "back door" in the United IVR to get the next available agent. That lasted about 3 months before it got shut down.
What happens when DL starts blocking US +1 numbers to that call center?
At this point there needs too be a long term solution to the problem.
These shortcuts won't last long if they are on flyertalk.
Aug 3, 2021, 3:03 am
#1590
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,878
Those workarounds are cheats that you're not supposed to do. That's not the case here. DL publishes the Singapore phone number on it's website