Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Apr 30, 2021, 11:16 pm
#811
Join Date: Aug 2002
Location: Los Angeles
Posts: 4,677
Flight tonight was DCA-DTW-BOS. Mechanical on DL 900 to DTW so I tried to call the DM line. 6 hour 10 minute call back. No help at the gate. No help at the Skyclub. Finally got a rebooking option for the next day via the app. This level of service - particularly for DM is embarrassing.
Edited to add I was on DL2015 not 900.
Last edited by El Boocho; May 1, 2021 at 1:42 am
May 1, 2021, 7:23 am
#812
Join Date: Aug 2011
Programs: DL DM 3MM 360
Posts: 374
3+55 call back DM at 720am MST.
INSANE.
INSANE.
May 1, 2021, 8:59 am
#813
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 422
Just a quick data point from today: Started the chat on delta.com at 06:00 am ET, got connected to an agent at 08:00 ET
May 1, 2021, 4:06 pm
#816
Join Date: Jul 2012
Programs: DL DM 2 MM, Marriott Bonvoy Lifetime Titanium/Ambassador Elite , Hilton Honors Lifetime Diamond
Posts: 504
2 hrs 15 quoted today around 5pm on the Diamond line
May 1, 2021, 4:47 pm
#817
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
2 hours 4 minutes for the PM line.
This airline is an embarrassment.
This airline is an embarrassment.
May 1, 2021, 4:57 pm
#818
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
May 1, 2021, 6:55 pm
#819
Join Date: Oct 2016
Location: LIT
Programs: Blinged Out
Posts: 716
Assuming another schedule change Saturday is rattling the phone lines.
This is just piss poor all-around
This is just piss poor all-around
May 1, 2021, 10:10 pm
#820
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,343
Dont worry, we will see Ed Bastian bragging about his so called high satisfaction scores on CNBC, CBS, or CNN next week and talking about how they deserve a premium to fly with.
May 2, 2021, 12:11 pm
#821
Join Date: Aug 2002
Location: Los Angeles
Posts: 4,677
Sunday 11a PDT - stated wait:
Plat line 2h:19m
DM line 1h: 23m
Plat line 2h:19m
DM line 1h: 23m
May 2, 2021, 12:42 pm
#822
Join Date: Sep 2002
Location: msp
Programs: AA PLT 3MM, DL PM 2MM
Posts: 1,142
Today Sunday 1pm CST....PM line 3+ hours!!!!!!
May 2, 2021, 12:57 pm
#823
Join Date: Aug 2011
Programs: DL DM 3MM 360
Posts: 374
last night on the DM line there wasnt even a call back option. I hung up. FK DL!
May 2, 2021, 2:53 pm
#824
Join Date: Mar 2010
Location: Arlington, VA
Programs: DL DM, 1.5 MM; AS MVP Gold 100K; HHonors Diamond; AMEX Platinum
Posts: 492
BOS - JFK delayed. Worried about yet another misconnect this weekend. DM line quotes 2hr 20 min wait. Had some very direct conversations with the GA and the dragon at the Sky Club. Hopefully we will be OK.
May 2, 2021, 3:00 pm
#825
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,155
Tried calling twice Thursday first time, there was no option for a call back.
second time, there was a 9 hour 58 minute call back
Saturday, i got through and asked to speak to a supervisor, i told her that these repeated lengthy hold times are unacceptable and intolerable. She apologized, but claimed not to know about the phone delays and would look in to it. I find that very hard to believe! Perhaps thats the company line that theyve been told to express when faced with complaints.
second time, there was a 9 hour 58 minute call back
Saturday, i got through and asked to speak to a supervisor, i told her that these repeated lengthy hold times are unacceptable and intolerable. She apologized, but claimed not to know about the phone delays and would look in to it. I find that very hard to believe! Perhaps thats the company line that theyve been told to express when faced with complaints.