Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Apr 12, 2021, 8:03 pm
#661
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I asked someone on the diamond line this who seemed fairly good at helping with my RUCs. He said they have called back everyone that can come back and they are hiring people like crazy, but its not fixing the issue. He said many of the folks have found new jobs, so it may take some time to return to normal staffing levels :/
Apr 12, 2021, 8:13 pm
#662
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,323
I asked someone on the diamond line this who seemed fairly good at helping with my RUCs. He said they have called back everyone that can come back and they are hiring people like crazy, but its not fixing the issue. He said many of the folks have found new jobs, so it may take some time to return to normal staffing levels :/
Apr 12, 2021, 8:14 pm
#663
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
It is crazy, the current Diamond hold time is 4 hours and 4 minutes... I can't imagine the hold time for someone without status.
Apr 12, 2021, 8:18 pm
#664
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,323
Correct they are still letting anyone work from home, but they must have worked in RES for at least 6 months in order to do so. This means anyone who they hire right now must complete their first 6 months of work at the call center and this rule limits who they can hire now.
Apr 12, 2021, 8:28 pm
#665
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,397
Correct they are still letting anyone work from home, but they must have worked in RES for at least 6 months in order to do so. This means anyone who they hire right now must complete their first 6 months of work at the call center and this rule limits who they can hire now.
Apr 12, 2021, 9:12 pm
#666
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Correct they are still letting anyone work from home, but they must have worked in RES for at least 6 months in order to do so. This means anyone who they hire right now must complete their first 6 months of work at the call center and this rule limits who they can hire now.
Apr 12, 2021, 9:19 pm
#667
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,518
'Message Us' never got me anyone, but the PM line callback happened in 1 hour 9 minutes, almost exactly as quoted. Excellent agent, as usual.
Apr 13, 2021, 10:45 am
#668
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I miss being able to use twitter. I have a flight Thursday that I burned a soon to expire RUC on (before Delta made the announcement extending them) and want to SDC to an earlier flight. A lot of times you have to do the HUCA game with Delta on SDCing on a cleared RUC since a lot of agents will insist you can't SDC unless the upgrade invetory is available which it never is at t-24. Will be a real pain to keep doing it if I have an uniformed agent.
Apr 13, 2021, 1:07 pm
#669
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
jamesteroh I thought Twitter was back? I’ve seen them inviting folks to DM them, when people start ranting on a public tweet about a problem.
Apr 13, 2021, 1:31 pm
#670
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
jamesteroh I thought Twitter was back? I’ve seen them inviting folks to DM them, when people start ranting on a public tweet about a problem.
Apr 13, 2021, 1:47 pm
#671
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,323
jamesteroh I thought Twitter was back? I’ve seen them inviting folks to DM them, when people start ranting on a public tweet about a problem.
Apr 14, 2021, 6:59 am
#672
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,246
Just called DL to make a change. As a Platinum was given a 1:08 call back time. Out of curiosity I called again from a different number without status...1:31.
This is going to make me sound like a massive d-bag, but I would think the difference between a Platinum hold time and a non-status person should be more than 23 minutes
This is going to make me sound like a massive d-bag, but I would think the difference between a Platinum hold time and a non-status person should be more than 23 minutes
Apr 14, 2021, 8:36 am
#673
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
Can't even cancel a flight online since I get an error with a skymiles ticket saying "Sorry, the data provided does not match the SkyMiles account from which the original ticket was issued. Please try again." when though I'm loged in to my account and I booked it with my miles. Amazing.
Does anyone find the Delta chat/messaging very annoying also? The chatbot is useless and have to force it to get a representative, and then sit and wait for who knows how long for them to respond. And if you don't notice the response then you loose your chat/turn and have to start over.
Does anyone find the Delta chat/messaging very annoying also? The chatbot is useless and have to force it to get a representative, and then sit and wait for who knows how long for them to respond. And if you don't notice the response then you loose your chat/turn and have to start over.
Apr 14, 2021, 8:50 am
#674
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,323
Can't even cancel a flight online since I get an error with a skymiles ticket saying "Sorry, the data provided does not match the SkyMiles account from which the original ticket was issued. Please try again." when though I'm loged in to my account and I booked it with my miles. Amazing.
Does anyone find the Delta chat/messaging very annoying also? The chatbot is useless and have to force it to get a representative, and then sit and wait for who knows how long for them to respond. And if you don't notice the response then you loose your chat/turn and have to start over.
Does anyone find the Delta chat/messaging very annoying also? The chatbot is useless and have to force it to get a representative, and then sit and wait for who knows how long for them to respond. And if you don't notice the response then you loose your chat/turn and have to start over.
Apr 14, 2021, 11:06 am
#675
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
Yeah I found that out... now I just start off with 'representative' before asking anything... first couple times using it I was like wth is this chatbot doing.
Still took a couple hours or so to get a response to take care of the issue.
Still took a couple hours or so to get a response to take care of the issue.