Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Apr 14, 2021, 12:10 pm
#676
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,246
Might as well try both, but if I'm waiting for a few hours I prefer to take my chances with a phone agent.
Apr 14, 2021, 2:33 pm
#677
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,340
Flight change would not process online this morning for itinerary bought 2am last night. Medallion line said 11 hours for a callback. Hoping the chatbot does a little better during flight here. So much for taking a nap-- at least I'm on AM, where there's coffee and a salmon filet will be served in 40 minutes -- even if rows 1-4 board last.
UPDATE: Chat was quicker than the meal service.
UPDATE: Chat was quicker than the meal service.
Last edited by kthomas; Apr 14, 2021 at 3:40 pm
Apr 14, 2021, 3:30 pm
#678
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,269
Do I 'win' the longest time for a customer service response- 4 months and counting. Back in January, I sent in a note saying that, hey, I know I missed GM by 84 miles for this year. Don't suppose you could somehow call it close enough? I finally got a response today from a first level CS rep saying that there wasn't anything they could do directly but they could escalate it to a supervisor and see what happens.
I never had any big expectations that they'd say 'yes' so I'm more amused than anything else about my request suddenly reappearing after it had seemed to be swallowed by the void. I fully expect to get a denial e-mail from that supervisor two weeks after I hit the AmEx waiver in 2021 and get GM/PM anyways because of rollover MQMs and travel plans for the rest of the year.
I never had any big expectations that they'd say 'yes' so I'm more amused than anything else about my request suddenly reappearing after it had seemed to be swallowed by the void. I fully expect to get a denial e-mail from that supervisor two weeks after I hit the AmEx waiver in 2021 and get GM/PM anyways because of rollover MQMs and travel plans for the rest of the year.
Apr 14, 2021, 3:34 pm
#679
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,520
This is one data point only, but I had to call United today, as someone with no status on United. Quoted 10-15 minutes for an agent. Got agent in 10 minutes.
Delta *really* needs to fix this hold time mess for their own sake. It can't possibly be good for business.
Delta *really* needs to fix this hold time mess for their own sake. It can't possibly be good for business.
Last edited by ty97; Apr 15, 2021 at 3:53 pm
Apr 14, 2021, 3:39 pm
#680
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,340
Hey, I'm still trying to get credit for SVO->CDG->ORD flown in January of 2020. Booked on Delta.com, they credited the first leg out of Warsaw. Haven't gotten back to me in ... since September?
Apr 14, 2021, 8:26 pm
#681
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Even though I got a push notification that my boarding pass is available I go on the app and it says I dno't have an electronic ticket. Call Diamond desk and am told the call back time is 2 hours and forty minutes. Wonder what it is for someone with no status.
Hopefully I can get through tomorrow or the line isn't long to see an agent at the airport.
Hopefully I can get through tomorrow or the line isn't long to see an agent at the airport.
Apr 14, 2021, 8:45 pm
#682
Join Date: Jul 2003
Location: Atlanta
Posts: 5,190
funny you mention singapore, this was the exact trick many were using early on in the pandemic.
sydneyracquelle i'm currently on mobile, so i really don't want to have scroll all the way up to your post --what's the number again? :d
sydneyracquelle i'm currently on mobile, so i really don't want to have scroll all the way up to your post --what's the number again? :d
Apr 15, 2021, 1:47 pm
#683
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
For those who have used the Singapore call center, anyone have better luck with RUCs and less shena from those agents not knowing what they are doing?
Apr 15, 2021, 3:52 pm
#684
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,206
The Singapore call center knows the ins and outs of the DL system. While I've never called the direct number, I've had their agents process things and it always went correctly and smoothly.
Apr 15, 2021, 5:21 pm
#685
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
I remember the SIN center used to handle the queue of processing certificates anyways...so if that is still the case, they probably are THE experts on such things
Apr 15, 2021, 5:23 pm
#686
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,947
Apr 15, 2021, 7:13 pm
#687
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Not directly related to hold times, but I called last night to rebook a ticket that had decreased in price, and got connected (after waiting 3 hours for a callback) to one of the worst agents I've had in a long time. She was very unpleasant, and stated that I could only change to a different flight, and wasn't allowed to receive a credit for the fare difference more than 24 hours after ticket purchase.
When I pushed back, she spoke to a "support desk" and came back saying that they made a one-time exception but that she had added a note on my SkyMiles account indicating that I couldn't do this in the future
. And she didn't transfer me to the survey after the call, but instead waited for me to hang up; I obviously didn't, and after 3 minutes of silence she transferred me to American Express 
Thankfully the Twitter team was helpful as always today and very apologetic, assuring me that they had removed those notes from my account and passed on the appropriate feedback for the agent.
When I pushed back, she spoke to a "support desk" and came back saying that they made a one-time exception but that she had added a note on my SkyMiles account indicating that I couldn't do this in the future
. And she didn't transfer me to the survey after the call, but instead waited for me to hang up; I obviously didn't, and after 3 minutes of silence she transferred me to American Express Thankfully the Twitter team was helpful as always today and very apologetic, assuring me that they had removed those notes from my account and passed on the appropriate feedback for the agent.
Apr 15, 2021, 7:31 pm
#688
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Not directly related to hold times, but I called last night to rebook a ticket that had decreased in price, and got connected (after waiting 3 hours for a callback) to one of the worst agents I've had in a long time. She was very unpleasant, and stated that I could only change to a different flight, and wasn't allowed to receive a credit for the fare difference more than 24 hours after ticket purchase.
When I pushed back, she spoke to a "support desk" and came back saying that they made a one-time exception but that she had added a note on my SkyMiles account indicating that I couldn't do this in the future. And she didn't transfer me to the survey after the call, but instead waited for me to hang up; I obviously didn't, and after 3 minutes of silence she transferred me to American Express
Thankfully the Twitter team was helpful as always today and very apologetic, assuring me that they had removed those notes from my account and passed on the appropriate feedback for the agent.
When I pushed back, she spoke to a "support desk" and came back saying that they made a one-time exception but that she had added a note on my SkyMiles account indicating that I couldn't do this in the future
. And she didn't transfer me to the survey after the call, but instead waited for me to hang up; I obviously didn't, and after 3 minutes of silence she transferred me to American Express Thankfully the Twitter team was helpful as always today and very apologetic, assuring me that they had removed those notes from my account and passed on the appropriate feedback for the agent.
Apr 15, 2021, 10:49 pm
#689
Join Date: Sep 2012
Programs: DL DM
Posts: 770
Not directly related to hold times, but I called last night to rebook a ticket that had decreased in price, and got connected (after waiting 3 hours for a callback) to one of the worst agents I've had in a long time. She was very unpleasant, and stated that I could only change to a different flight, and wasn't allowed to receive a credit for the fare difference more than 24 hours after ticket purchase.
When I pushed back, she spoke to a "support desk" and came back saying that they made a one-time exception but that she had added a note on my SkyMiles account indicating that I couldn't do this in the future. And she didn't transfer me to the survey after the call, but instead waited for me to hang up; I obviously didn't, and after 3 minutes of silence she transferred me to American Express
Thankfully the Twitter team was helpful as always today and very apologetic, assuring me that they had removed those notes from my account and passed on the appropriate feedback for the agent.
When I pushed back, she spoke to a "support desk" and came back saying that they made a one-time exception but that she had added a note on my SkyMiles account indicating that I couldn't do this in the future
. And she didn't transfer me to the survey after the call, but instead waited for me to hang up; I obviously didn't, and after 3 minutes of silence she transferred me to American Express Thankfully the Twitter team was helpful as always today and very apologetic, assuring me that they had removed those notes from my account and passed on the appropriate feedback for the agent.
If all else fails, you can cancel your ticket and buy a new one using your eCredit.
Apr 15, 2021, 10:55 pm
#690
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
