Do I 'win' the longest time for a customer service response- 4 months and counting. Back in January, I sent in a note saying that, hey, I know I missed GM by 84 miles for this year. Don't suppose you could somehow call it close enough? I finally got a response today from a first level CS rep saying that there wasn't anything they could do directly but they could escalate it to a supervisor and see what happens.
I never had any big expectations that they'd say 'yes' so I'm more amused than anything else about my request suddenly reappearing after it had seemed to be swallowed by the void. I fully expect to get a denial e-mail from that supervisor two weeks after I hit the AmEx waiver in 2021 and get GM/PM anyways because of rollover MQMs and travel plans for the rest of the year.