Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Apr 15, 2021, 11:43 pm
#691
Join Date: Aug 2011
Programs: DL DM 3MM 360
Posts: 373
Everything they do to correct their incompetence seems to be a "one time exception"
Apr 16, 2021, 8:19 pm
#692
Join Date: Sep 2012
Posts: 1,332
"We are anticipating high call volume this weekend".
Current hold time: 2h 15m for PM....
Current hold time: 2h 15m for PM....
Apr 16, 2021, 8:44 pm
#693
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,045
It would still be in USD.
Apr 16, 2021, 8:57 pm
#694
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Apr 16, 2021, 9:51 pm
#695
Join Date: Nov 2009
Location: PHX
Programs: Delta 2M DM, Southwest A List and CP
Posts: 1,102
On a positive note, I had a 10-min hold time late yesterday night (11:30 pm PT) and got a very competent agent. The times, they may be a-changing?
Apr 20, 2021, 5:59 am
#696
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Last night I tried calling the diamond line and was quoted for a 1 hour call back. The actual call back 3.5 hours later which Missed because I fell asleep. The craziness continues.
Apr 20, 2021, 6:48 am
#697
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,939
I have a trip to Alaska of which part will need to be on AS. Hold time last night was 1 hour 19 minutes and agent was extremely rude. They have the exact same callback system as DL.
The Delta wait times have been frustrating but don’t assume others are much better.
The Delta wait times have been frustrating but don’t assume others are much better.
Apr 20, 2021, 10:04 am
#698
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,246
4:15 is what I was just quoted ?!?!?! I could fly to FL and speak with an agent in person faster
Apr 20, 2021, 10:43 am
#699
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Apr 20, 2021, 11:48 am
#700
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Apr 20, 2021, 1:57 pm
#701
Join Date: Sep 2012
Posts: 1,332
There’s nothing going on: https://www.fly.faa.gov/ois/
It’s not Schedule Change Saturday.
There’s no crazy weather out there.
This really is the “new normal” for Delta. Don’t expect anything to change unless it actually impacts the bottom line.
Apr 20, 2021, 2:05 pm
#702
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Apr 20, 2021, 10:14 pm
#704
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
After waiting over 2 hours for my "1 hour call back" tonight, I called back in and the system told me I still had another 2 hours to wait.
I hung up and called the singapore line, which got thru in about 30 seconds.
I hung up and called the singapore line, which got thru in about 30 seconds.
Apr 20, 2021, 10:15 pm
#705
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Holding times have been horrendous recently. Had an out of sync ticket for a flight over the weekend (so couldn’t check in) and it took 3 hours to get a callback and then took another hour to get the problem fixed (though the agent was incredibly nice about the whole time and it sounded like she was on hold for 90% of the time I was on hold with the various desks were working on it).
Likewise it took me 5+ hours to get a text back yesterday to assist in canceling a ticket for later this year (wedding was moved) so I could use the eCredit for a different trip.
The only positive is that the agents have been extremely competent (the first one had issues with RUCs that weren’t properly reissued when they were extended and that was causing issues with both the current ticket and future use and she was able to solve the issues to prevent future calling).
Likewise it took me 5+ hours to get a text back yesterday to assist in canceling a ticket for later this year (wedding was moved) so I could use the eCredit for a different trip.
The only positive is that the agents have been extremely competent (the first one had issues with RUCs that weren’t properly reissued when they were extended and that was causing issues with both the current ticket and future use and she was able to solve the issues to prevent future calling).