Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
#1412
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,291
#1413
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 403
- Firefox: Chat window doesn't even show up
- Chrome: Stuck after writing "representative" and confirming
- Edge: dio
So I assume it's an issue on Delta's site, but can't tell for sure. Maybe the bot is just not replying when wait time exceeds a maximum. Might also be related to those annoying redirects always sending me to the German site so that I have to choose "US - English" manually each time.
#1414
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,782
I already tried multiple browser, multiple times. My results are so far:
- Firefox: Chat window doesn't even show up
- Chrome: Stuck after writing "representative" and confirming
- Edge: dio
So I assume it's an issue on Delta's site, but can't tell for sure. Maybe the bot is just not replying when wait time exceeds a maximum. Might also be related to those annoying redirects always sending me to the German site so that I have to choose "US - English" manually each time.
- Firefox: Chat window doesn't even show up
- Chrome: Stuck after writing "representative" and confirming
- Edge: dio
So I assume it's an issue on Delta's site, but can't tell for sure. Maybe the bot is just not replying when wait time exceeds a maximum. Might also be related to those annoying redirects always sending me to the German site so that I have to choose "US - English" manually each time.
#1415
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
If it works, sure. But if you've done anything to modify the booking (up-faring to C+/F for example) it'll error out in my experience. Heck, just trying to book a standard flight online it errors out all the time for me.
#1416
Join Date: Feb 2003
Posts: 4,112
"Canceling" seems even more problematic than "modifying" on the website too. Several itins I needed to cancel, I would get the "error" screen that asks you to enter everything manually to be sent off, and I don't trust that process to happen before the flight leaves and my ticket is "voided due to a no show". But sometimes I CAN get the modify to work in those cases, and I just change it to some future "holding" flight to preserve the value. Got to love what you have to go through to fly DL these days. (And thank you no change fees or we wouldn't even have that option!)
#1417
Join Date: Apr 2008
Location: ORD
Programs: UA Platinum
Posts: 396
I just had an issue with the chat via the official text number. It asks me to confirm I want a representative and then it never responds again. Then I got a text from a rep 8 hours later while sleeping.
#1418
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 878
Had been putting off calling the DM line to make a few flight changes etc that I felt were pretty complicated so I wanted an in person touch point. Called and was quoted 8 minutes for a return. I damn near dropped the phone. It ended up being about 10 which is still great. Had the best agent I haver ever worked with. Her name is Ariel and she was phenomenal. Pleasant, efficient, accurate and very easy to deal with.
Just wanted to add a little positive "atta boy" to Delta and Ariel.
Just wanted to add a little positive "atta boy" to Delta and Ariel.
#1419
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,411
I called the gold line this morning and waited 20 minutes. Not sure what happened, but last week it was 3 hours. Perhaps more staff started after the July 4th holiday?
#1420
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,760
I think they are A/B testing to see how bad they can let it get before they lose too much revenue.
#1421
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,184
I have never appreciated Google's "Hold for me" feature (https://support.google.com/assistant...10071878?hl=en) as much as I do right now.
I'm at 2.5 hours.
I'm at 2.5 hours.
#1422
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
I tried the call back function. It said it would call me back in 49 minutes. More like one hour and 49 minutes. Then it said I'd be connected to the next operator. After 25 minutes it said I was next. Five more minutes and the hold music cut off. Another 6 minutes and it made a clicking sound like I was about to be connected, and it hung up on me.
How lovely.
How lovely.
#1423
Join Date: May 2010
Location: NYC
Programs: Delta Platinum, JetBlue Mosaic, Hilton Gold, Marriott Gold, Hyatt Explorist, IHG Gold
Posts: 294
Still can’t get the mobile chat to work. Been trying all day.
#1424
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
I sent in a polite but detailed complaint about failure of the chat and call back systems and lack of twitter though the website, and after perhaps an hour I received a phone call from a supervisor. We had a nice chat. At the start of Covid they offered early retirement packages and a lot of senior agents took those, leaving them really short staffed. They've been trying to hire as many people as they can, but it takes months of training until someone knows enough to move to the medallion lines, especially for those who handle platinum, diamond and 360. They hesitate to move anyone to those lines until they are sure the people are up to it... She said they are all working lots of overtime and handling phone and e-mail, but they are desperately short handed and they know it. They are also very aware of the black eye its giving them on social media and with their customers.
Sound like it will be many more months until things return to an acceptable level.
Sound like it will be many more months until things return to an acceptable level.
#1425
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Maybe they should find a way to entice back those who took early retirement rather than trying to train a completely new staff