Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jun 25, 2021, 7:17 pm
#1276
Join Date: Jul 2017
Posts: 169
Wow - I typicallly don’t fly Delta, but am on a DL flight tomorrow as a result of a cancellation on another airline. I’m calling in to address the resulting issues checking in, and wasn’t even quoted a wait time at the start, but am well over an hour and counting. This thread has me thinking it would easier to drive to the airport. So much for their opportunity to wow a new customer. That said, I guess they did “wow” me, just not in a good way.
Jun 25, 2021, 7:45 pm
#1277
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Wow - I typicallly don’t fly Delta, but am on a DL flight tomorrow as a result of a cancellation on another airline. I’m calling in to address the resulting issues checking in, and wasn’t even quoted a wait time at the start, but am well over an hour and counting. This thread has me thinking it would easier to drive to the airport. So much for their opportunity to wow a new customer. That said, I guess they did “wow” me, just not in a good way.
Otherwise, yeah, welcome to Delta…
Jun 25, 2021, 7:51 pm
#1278
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Wow - I typicallly don’t fly Delta, but am on a DL flight tomorrow as a result of a cancellation on another airline. I’m calling in to address the resulting issues checking in, and wasn’t even quoted a wait time at the start, but am well over an hour and counting. This thread has me thinking it would easier to drive to the airport. So much for their opportunity to wow a new customer. That said, I guess they did “wow” me, just not in a good way.
What they don't tell you is that it's their phone wait times that keep climbing, and that they intentionally do not let you do things online that with any other airline you can easily handle yourself without needing to call.
Jun 25, 2021, 8:10 pm
#1279
Join Date: Jun 2021
Location: COS
Programs: DL Platinum+1MM, IHG Diamond, Hilton Diamond, Hertz President's Circle
Posts: 19
I was actually able to get through in 7 minutes a few days ago, by far the fastest for me since before the Virus. There was no callback option offered probably because of the short wait time. That particular call was at about 9 pm Colorado time on a Tuesday, calling in to the standard Delta line (Platinum Medallion here). But the time before that was a little over an hour for a callback.
Last edited by Colomike; Jul 1, 2021 at 11:26 am
Jun 26, 2021, 2:26 am
#1280
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,816
Wow - I typicallly don’t fly Delta, but am on a DL flight tomorrow as a result of a cancellation on another airline. I’m calling in to address the resulting issues checking in, and wasn’t even quoted a wait time at the start, but am well over an hour and counting. This thread has me thinking it would easier to drive to the airport. So much for their opportunity to wow a new customer. That said, I guess they did “wow” me, just not in a good way.
Jun 26, 2021, 7:11 am
#1281
Join Date: May 2010
Posts: 3,461
DL is the leader by a large margin in making customers wait.
UA is minimal. AA seems to be recovering from the recent problems caused by its pilot shortage and resulting cancels. My experiences as UA 1K is no wait at all and AA EXP is usually no wait, all the way up to 18 minutes last week.
The other advantage offered by UA is a highly functional app that allows you to do things that require an agent with DL and AA. After bailing on UA two years ago due to their new qualification scheme, I now find them the most hassle-free of the three legacies (the onboard service still sucks though).
UA is minimal. AA seems to be recovering from the recent problems caused by its pilot shortage and resulting cancels. My experiences as UA 1K is no wait at all and AA EXP is usually no wait, all the way up to 18 minutes last week.
The other advantage offered by UA is a highly functional app that allows you to do things that require an agent with DL and AA. After bailing on UA two years ago due to their new qualification scheme, I now find them the most hassle-free of the three legacies (the onboard service still sucks though).
AA is recovering? LOL.
I think you are not paying attention
https://www.ft.com/content/01c4dd18-...2-a0b086fc92ce
Jun 26, 2021, 9:26 am
#1282
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Who's not paying attention?
(btw, please don't post links to firewalled articles)
Jun 26, 2021, 9:42 am
#1283
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,603
Jun 26, 2021, 10:28 am
#1284
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,206
AA is recovering? LOL.
I think you are not paying attention
https://www.ft.com/content/01c4dd18-...2-a0b086fc92ce
I think you are not paying attention
https://www.ft.com/content/01c4dd18-...2-a0b086fc92ce
Jun 26, 2021, 4:35 pm
#1285
Suspended
Join Date: Feb 2020
Posts: 1,501
Deleted, started another thread.
Last edited by FlyDeltaMD88; Jun 26, 2021 at 4:44 pm
Jun 26, 2021, 6:52 pm
#1286
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
3hr,47m hold time and no call back option???
Jun 26, 2021, 7:27 pm
#1287
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Jun 28, 2021, 10:55 am
#1288
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,947
DM line quoted 11 minutes, actual callback 9 mins just now (requesting backup flights due to potential misconnect)
Jun 28, 2021, 1:22 pm
#1289
Join Date: Jan 2013
Programs: DL, UA
Posts: 596
a little annoying that my phone number (which is in my SM profile) and which used to automatically identify me as a Medallion member, now doesn't recognize me and you have to enter it in manually (each call!)
Jun 28, 2021, 3:25 pm
#1290
Join Date: Jun 2005
Location: Neither here nor there.
Programs: DL and UA Kettle +
Posts: 16
4 hours 45 minutes no callback option.