Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jun 24, 2021, 11:26 am
#1261
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
They better get their act together fast, before business travel comes back in earnest. This type of nonsense will send business travelers in search of other options
Jun 24, 2021, 11:36 am
#1262
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,246
My spouse called this afternoon as a GM and I was shocked to hear the wait time was only 58 minutes! My last few calls to the PM line have been at least 2-3 hour callbacks.
The agent he received was one the best we had talked to since before Covid, and easily took care of a few schedule changes.
The agent he received was one the best we had talked to since before Covid, and easily took care of a few schedule changes.
Jun 24, 2021, 2:35 pm
#1263
Join Date: Apr 2016
Posts: 1,885
I saw some others suggest calling later in the week. Most people with Saturday schedule changes call as soon as they see it which fills up the queues. So I waited to today to call. When they said the hold time would be 3... I was expecting them to follow that with "hours", but then they said "minutes!" Also had a very good agent. 3 minute hold for the PM line and an excellent agent - its a good day!
Jun 24, 2021, 2:50 pm
#1264
Join Date: May 2010
Posts: 3,461
I had to call three times the last few days. because I assumed the wait times were 'Long" and they turned out to be short so the call back came when I couldn't take the call..
Last time was last night and they gave me a 6 minute hold so I waited, Took closer to 15 but still not bad
(7PM eastern)
Last time was last night and they gave me a 6 minute hold so I waited, Took closer to 15 but still not bad
(7PM eastern)
Jun 24, 2021, 3:29 pm
#1265
Suspended
Join Date: Feb 2020
Posts: 1,501
Trying to contact them on Twitter and got the same pop up that's been happening since Covid started, maybe they'll actually read the DM though, if not I'll try to call in later.
Jun 24, 2021, 5:35 pm
#1267
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I booked a flight today and it was showing RUC upgrade was available (I don't know why Delta can't allow you to apply it when you book instead of making you call the diamond desk) and I called the diamond desk and was immediately put through to an agent. This was around 4 pm EST so maybe things are getting better.
Jun 24, 2021, 8:36 pm
#1268
Join Date: Mar 2016
Location: MSP & MCO
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,225
That explains why the messaging service is absolutely the worst. A rebook due to flight cancellation they simply say "call customer service at 1-800-xxx-xxxx" and instantly close the chat, with no chance for you to respond to (to make sure that you couldn't, they close the session instantly after their initial reply). It seems that their only purpose is to keep asking you every hour or few "do you still need assistance?" and kick you out if you don't promptly reply yes, and otherwise to kick you out of the queue at night each night, and if they can't get rid of you like that despite all their efforts, to respond and say that you need to contact CS for reservation service (and if you do, then CS has no clue why did reservations send you to them and will simply send you back to res.).
I still kinda feel like saying I told people so with them bringing on a vendor.
There's no way Delta's going to be able to hire back enough people ON THEIR OWN to get back to normal service levels for the short or medium term without partners --especially if they don't radically increase pay.
Theres gotta be some vendors in there. Despite the breach, I wouldn't be surprised if 24[7]ai was one of them.
At the end of the day though. I'd speculate that we probably have a good 2.5-4 more rocky months ahead of us at minimum. Keep calling Singapore folks.
Jun 24, 2021, 8:41 pm
#1269
Suspended
Join Date: Feb 2020
Posts: 1,501
Does calling the Singapore number actually work well or do the agents get pissed you are calling from the US to change domestic flights? Just quoted about 2 hours hold time on the phone, still nada from Twitter nor the messaging.
Jun 24, 2021, 9:44 pm
#1270
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Jun 24, 2021, 9:54 pm
#1271
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 1,118
no. The trick is though, don’t enter your sky miles number when you call. Otherwise it automatically reroutes you to the US
Jun 24, 2021, 11:19 pm
#1272
Suspended
Join Date: Feb 2020
Posts: 1,501
I'm about ready to lose it, Singapore number unfortunately the agents didn't really understand what I was trying to do, Twitter still won't answer and I finally got through to someone on imessenger, but the agent refused to touch my reservation because it was originally a Delta Spirit Pass (employee pass) that I've had changed a couple of times with them with no problems. Basically my last chance is someone in US reservations to pick up and help me out or for Twitter to finally answer back, ugh.
Out of spite I might just cancel it and book my travel with AA using some credits.
Out of spite I might just cancel it and book my travel with AA using some credits.
Jun 25, 2021, 8:40 am
#1273
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,522
Perhaps, before biz travel comes back, this is a test to see how few people they can manage with and how much business they might lose due to excessive hold times?
Whats the hold time for United, AA, etc?
I think 3 hours for a Diamond, MM is a bit excessive!
Whats the hold time for United, AA, etc?
I think 3 hours for a Diamond, MM is a bit excessive!
Jun 25, 2021, 9:12 am
#1274
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
UA is minimal. AA seems to be recovering from the recent problems caused by its pilot shortage and resulting cancels. My experiences as UA 1K is no wait at all and AA EXP is usually no wait, all the way up to 18 minutes last week.
The other advantage offered by UA is a highly functional app that allows you to do things that require an agent with DL and AA. After bailing on UA two years ago due to their new qualification scheme, I now find them the most hassle-free of the three legacies (the onboard service still sucks though).
Jun 25, 2021, 10:53 am
#1275
Join Date: Sep 2012
Posts: 1,335
Awesome, professional service too. Every time.