Originally Posted by
GagaPilot
My spouse called this afternoon as a GM and I was shocked to hear the wait time was only 58 minutes! My last few calls to the PM line have been at least 2-3 hour callbacks.
The agent he received was one the best we had talked to since before Covid, and easily took care of a few schedule changes.
I actually was quoted 27 minutes today when I called....almost fell out of my chair. Agent was also great. DL had applied the wrong upgrade certificates to my reservation (used ones with an earlier expiration date). This agent was able to get the ticketing desk to re-open the used certificates and rebook using the correct certificates. After that happened, I completely fell out of my chair