Originally Posted by
DawgmanOH
On hold (as a Platinum) for over an hour. Not sure if I am doing something wrong or if it is just really busy? Would be glad to chat/DM but I believe those are not available. Many thanks for any help.
Plenty of threads on here about long wait-times (as in several hours) ever since COVID kicked off, most of which has been consolidated here:
Delta Extensive Hold Times during COVID-19 (consolidated thread)
I've personally never used it but a common recommendation on FT is to call the Singapore number (listed in the wiki of the linked thread), which can sometimes yield a faster connection to an agent.