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Delta Extensive Hold Times during COVID-19 (consolidated thread)

Old Apr 26, 21, 10:40 pm
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Last edit by: TheLifeOfA_NKCM
Singapore Reservations Line often can be reached with little to no hold time.
+65-6336-3371

Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.


Direct line for SINRES stopped working around November 2021.

For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html

1 (800) 835-9154 is a number that has worked for many members. It is unknown what specifically this line is used for.

This number also stopped working around March 24, 2022.
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Delta Extensive Hold Times during COVID-19 (consolidated thread)

Old Jul 11, 21, 11:15 am
  #1381  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,086
Originally Posted by xiphoid76 View Post
Has anyone worked on a hack to bypass the introductory message when you call? It is 1 minute and 53 seconds I would like back from my life each time I call just to access the callback feature. I would love to just press a button and get on the call back without having to hear all the blabber about unexpected call volumes.
I'd love to have that option as well.

Another option I'd like is if they will text you five or ten minutes out before your expected call back.
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Old Jul 11, 21, 11:32 am
  #1382  
 
Join Date: Dec 2005
Location: 1/2 way between FNT,DTW
Programs: DL Plat, US Gold
Posts: 701
On Hold since 530am EDT

At this point I just want to see if they will answer phone. What a joke. Already rebooked via American who answered phone in 17 mins.
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Old Jul 11, 21, 11:37 am
  #1383  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,808
Originally Posted by mmgm View Post
I am currently on hold with Delta. For the first time that I can recall in at least a year I have not been offered a callback. At least with the callback I knew how long a wait I would have. Now of course I have no clue. Is this another enhancement or am I just lucky?
I have noticed starting yesterday that it only offered a call back after hanging up and trying again. Something is def broken.
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Old Jul 11, 21, 11:55 am
  #1384  
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Join Date: Jul 2014
Location: Madison, WI (MSN)
Programs: Delta Diamond, Hilton Diamond, Chick-fil-A Signature
Posts: 438
I didn't get an estimated wait time of a call back number this morning either, but the wait on the DM line was "only" about 20 minutes, and I ended up with one of the best agents I've ever talked to. For what it's worth, he seemed knowledgeable and commented about some real world things Delta was doing to address the situation like trying to hire back retired agents and improving and fixing the technology (after acknowledging that the tools currently aren't great).
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Old Jul 12, 21, 9:23 am
  #1385  
 
Join Date: Jun 2021
Location: COS
Programs: DL Diamond+1MM, IHG Diamond, Hilton Diamond, Hertz President's Circle
Posts: 18
Today calling in (Platinum handling), the first 4 or 5 call attempts by me kept getting forwarded to a line that didn't offer a callback or have hold music. But after a few minutes of silence, a recording saying to have your Sky Miles number or reservation confirmation available to speed up handling I figured this must have been a regular DL phone queue. Finally when calling got to the option for a callback, which I selected and am currently waiting on (message said "at least 3 hours" when this option finally was offered).
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Old Jul 12, 21, 10:31 am
  #1386  
 
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,427
Originally Posted by Orange County Commuter View Post
You do realize that Delta is perfectly happy not to fly you for free? So I doubt they see the fact that you couldn't book an award ticket as a "serious problem"

Now if you paying to them it's an issue....
True, but I couldn't even start to check ANY availability, so even non-award ticket sales were being lost.
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Old Jul 12, 21, 10:34 am
  #1387  
 
Join Date: Jun 2021
Location: COS
Programs: DL Diamond+1MM, IHG Diamond, Hilton Diamond, Hertz President's Circle
Posts: 18
Got called back pretty quickly, just about70 minutes so not as bad as the automated message of at least 3 hours.
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Old Jul 12, 21, 10:36 am
  #1388  
 
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,427
Originally Posted by Kacee View Post
That would be flawed logic, if anyone had said it.
Revenues and Net Profits for airlines doesn't follow what one would think is 'common sense' as the bulk of airlines revenues come from their premium cabin passengers. The economy cabin is just bonus revenue and not the 'meat' of their revenue stream.
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Old Jul 12, 21, 10:49 am
  #1389  
 
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,427
Originally Posted by DiverDave View Post
Just for grins, I just called to check on the current wait time. The wait time was zero, as the recording said to call back later or call my travel agency. The call then was disconnected. Tried twice to be sure.

Ed has made a real mess for sure.

Yikes.
I hit that before when I needed to change a flight in Y last year during this time and seats were showing available on the flight I needed. It kept doing this and finally I had to move it to a premium economy and lost almost all the value of my ticket. DL finally rectified it on another ticket I was on hold for almost 2hrs the day before the flight, but between these experiences and this thread, I now only attempt to check DL for flights which are non-critical for timing since when things go haywire they will be completely out of control with no resolution.
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Old Jul 12, 21, 10:50 am
  #1390  
 
Join Date: Nov 2018
Programs: Avios, TrueBlue, FlyingBlue, Mileage Plan, Bonvoy, World of Hyatt, AAdvantage
Posts: 47
I cant get through to anyone

Does anyone know if we can write to JD power to have the revoke the award they gave to Delta? Seeing what the customers have been dealing with for the past few months and still to this day, they dont deserve that award.
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Old Jul 12, 21, 10:53 am
  #1391  
 
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,427
Originally Posted by diburning View Post
Is there a line to call to reach someone who handles SkyMiles? I had a flight credit incorrectly. I booked flights last year with Delta Gift Cards, which I then had to cancel due to the pandemic, and the credits that the system generated were broken due to the payment type, so they had to manually reissue them. When I used them last month I wasn't credited the MQMs, MQDs, or SkyMiles for the portion paid for by the credits.\

I sent them a message on the contact form on the website a week after the flight credited. That was close to a month ago. I didn't receive any sort of response or fix.

Gold Medallion, if that helps. I'm not in a huge hurry. I'd rather wait until they're done with the wx and schedule change crowd before I call in.
I'm glad you posted--I forgot that I had emailed them about an incorrect skymiles credit about a month ago too. Them not fixing or replying to that also has swayed my spend to AA...
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Old Jul 12, 21, 10:58 am
  #1392  
 
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,265
Am I doing something wrong or are the phone agents just busy?

On hold (as a Platinum) for over an hour. Not sure if I am doing something wrong or if it is just really busy? Would be glad to chat/DM but I believe those are not available. Many thanks for any help.
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Old Jul 12, 21, 11:04 am
  #1393  
 
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: Delta DM, AA PLT, UA Gold, Marriott Ambassador, Hilton Gold
Posts: 9,282
Originally Posted by DawgmanOH View Post
On hold (as a Platinum) for over an hour. Not sure if I am doing something wrong or if it is just really busy? Would be glad to chat/DM but I believe those are not available. Many thanks for any help.
Plenty of threads on here about long wait-times (as in several hours) ever since COVID kicked off, most of which has been consolidated here:
Delta Extensive Hold Times during COVID-19 (consolidated thread)

I've personally never used it but a common recommendation on FT is to call the Singapore number (listed in the wiki of the linked thread), which can sometimes yield a faster connection to an agent.
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Old Jul 12, 21, 11:08 am
  #1394  
 
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,265
Originally Posted by ATOBTTR View Post
Plenty of threads on here about long wait-times (as in several hours) ever since COVID kicked off, most of which has been consolidated here:
Delta Extensive Hold Times during COVID-19 (consolidated thread)

I've personally never used it but a common recommendation on FT is to call the Singapore number (listed in the wiki of the linked thread), which can sometimes yield a faster connection to an agent.
Thank you. Apologies if I started a thread that should be consolidated. Appreciate the help!
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Old Jul 12, 21, 11:36 am
  #1395  
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Apparently, the DL call center analysts learned basic forecasting from Charlie Brown...
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