2014 SkyMiles Program Changes
#856
A FlyerTalk Posting Legend




Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
No one has said that DL won't do OPUPs on transcons.
#857




Join Date: Oct 2003
Location: NY, NY
Posts: 141
Anyone received a response from Delta to correspondence on this issue --
I have not received any response to my letter (below)
"Following up on our conversation earlier this morning regarding Delta’s new upgrade certificate policy - http://www.delta.com/content/www/en_...tificates.html
The advantage of flying Delta for my family and I dare say the rest of the expat community here is (or should I say was) the availability of SWU which we could use to upgrade our families on home leave trips, while I might make diamond, my family (children and partner) do not make it beyond Platinum. Up until now we were getting 4 SWU each per year and a bonus 6 if and when Diamond was reached. We expats have no need for regional upgrade certificates – the only ones we need are international – removing all useable upgrade certificates from Platinum level will make delta unfeasible for what I can only assume is a significant market for Delta, as we fly delta all year just for this perk to upgrade our families – despite significantly cheaper options.
Now – we ONLY get 4 “global” certificates on reaching Diamond…. I am aware that we can still upgrade with miles – however these do not clear “to the gate” which is where at least one of us usually clears.
My suggestion would be to give us the choice of old SWU ( you have to pay more (YBM fares) but you get more of them) OR the new structure upgrade certificates ( you can pay a lesser fare – but get less certificates) OR let mileage upgrades clear at the gate. Either of these options would go a long way to rectifying.
My hope is that you can get this to the attention of someone at sky miles/ Delta – I am hoping that this is an oversight – I am sure there was no intention of abandoning the sizable expat community that uses Delta to get them and their families home."
I have not received any response to my letter (below)
"Following up on our conversation earlier this morning regarding Delta’s new upgrade certificate policy - http://www.delta.com/content/www/en_...tificates.html
The advantage of flying Delta for my family and I dare say the rest of the expat community here is (or should I say was) the availability of SWU which we could use to upgrade our families on home leave trips, while I might make diamond, my family (children and partner) do not make it beyond Platinum. Up until now we were getting 4 SWU each per year and a bonus 6 if and when Diamond was reached. We expats have no need for regional upgrade certificates – the only ones we need are international – removing all useable upgrade certificates from Platinum level will make delta unfeasible for what I can only assume is a significant market for Delta, as we fly delta all year just for this perk to upgrade our families – despite significantly cheaper options.
Now – we ONLY get 4 “global” certificates on reaching Diamond…. I am aware that we can still upgrade with miles – however these do not clear “to the gate” which is where at least one of us usually clears.
My suggestion would be to give us the choice of old SWU ( you have to pay more (YBM fares) but you get more of them) OR the new structure upgrade certificates ( you can pay a lesser fare – but get less certificates) OR let mileage upgrades clear at the gate. Either of these options would go a long way to rectifying.
My hope is that you can get this to the attention of someone at sky miles/ Delta – I am hoping that this is an oversight – I am sure there was no intention of abandoning the sizable expat community that uses Delta to get them and their families home."
#858
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
Yes and my question is are they going to start adding additional flights on the lax-jfk route? Those flights are almost always packed or often times oversold as it is, with 10-17 F upgrades clearing at the gate. Why would they send out planes with full economy cabins and empty seats in F when they could easily bump ppl up and sell more seats in coach?
#859




Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,417
Huge negative for high-value platinum members that travel internationally, and for Delta regarding their fares. My company will pay m-fares for upgrades but will not pay for business class. I regularly and successfully upgraded TATL flights with my SWUs for the past few years and this option goes away for me now.
Sorry you have to sit in the back of the bus now, but this is a much better system.
#860
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Why any company would pay for YBM fares is beyond me. DL was basically scamming the system by creating an incentive for employees to book over-priced fares in order to use their SWUs. This wasted company money and created a system where there were no international UG benefits for people working for companies with rationale travel policies or those who were weren't profligate or irresponsible with their employer's money.
Sorry you have to sit in the back of the bus now, but this is a much better system.
Sorry you have to sit in the back of the bus now, but this is a much better system.
#861



Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 2.017 MM, Hilton Life Diamond, IHG Diamond, Avis CHM, Marriott Titanium (life gold), AA Gold
Posts: 8,052
Having witnessed many travel scams over the years, I can see his point.
But by and large, business travel will be a declining business. The younger generation is accustomed to doing business virtually, and once that generation starts to approve travel budgets things may start to change.

David
#862
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
Bruce
#863


Join Date: Aug 2011
Location: JFK/LGA/EWR
Posts: 1,298
That's true already to a large extent. I started working in NYC in 1990 and was expected to travel to Washington, DC, for industry meetings once or twice a month. By the time I retired in 2012, those meetings were almost entirely replaced by (far more frequent) conference calls. I didn't have to spend so much time traveling -- the travel time often took as long as the meeting itself -- and my employer saved a lot of money (not just on my travel, but on everybody's travel).
#864
Join Date: Sep 2013
Location: CHI
Posts: 501
I just think that diamonds and plats are going to start complaining when there are no EC seats available. The gate could always be assured of having a few from pax sitting in them that were upgraded...unless there are up ops, we could now have a situation where DM's on transcons will be buying last minute expensive tickets and be sitting in middle seats...
Anecdotal evidence (the best kind, right?) suggests this will be the case. The changes affect everyone, not just PMs.
#865




Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,437
True, though dm's are more likely to get op-ups when Y is oversold (I suspect) and gm's were not upgraded often on this route anyways (I've been upgraded 3 times on this route in the past 3 years), so in a sense, pm's stand to loose the most on the transcons.
#866
FlyerTalk Evangelist




Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,186
I think you're absolutely correct that DM and PM will be sitting in poor seats on last minute tickets, esp if there are fewer EC seats to go around due to the lack of Transcon UGs. This is assuming that there will be more restricted EC inventory.
Anecdotal evidence (the best kind, right?) suggests this will be the case. The changes affect everyone, not just PMs.
Anecdotal evidence (the best kind, right?) suggests this will be the case. The changes affect everyone, not just PMs.
#867




Join Date: Aug 2000
Location: TN
Programs: DL LT PL/2.862MM, Global Entry, LT PL Marriott, GHertz
Posts: 6,842
Why any company would pay for YBM fares is beyond me. DL was basically scamming the system by creating an incentive for employees to book over-priced fares in order to use their SWUs. This wasted company money and created a system where there were no international UG benefits for people working for companies with rationale travel policies or those who were weren't profligate or irresponsible with their employer's money.
Sorry you have to sit in the back of the bus now, but this is a much better system.
Sorry you have to sit in the back of the bus now, but this is a much better system.
I am among those who lose big in the new system but I am not going to repeat what I have said more than once in this thread.
#868
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Don't forget about Shena potentially UGing NRSA before DMs.
#869
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
That's EXACTLY the point! NRSA's will ALWAYS get UG'ed before DMs, and it won't be considered Shena.
Actually, I believe, that, techanically, NRSAs don't get upgraded. If Y is overbooked and there are 4 open J seats with 2 NRSAs on the plane, 2 will simply be assigned to NRSAs, and the other 2 to whoever, same as if there are 4 open J seats and Y is NOT overbooked, ALL 4 J seats will go to NRSAs.
Actually, I believe, that, techanically, NRSAs don't get upgraded. If Y is overbooked and there are 4 open J seats with 2 NRSAs on the plane, 2 will simply be assigned to NRSAs, and the other 2 to whoever, same as if there are 4 open J seats and Y is NOT overbooked, ALL 4 J seats will go to NRSAs.
Last edited by davetravels; Dec 19, 2013 at 10:55 am
#870
Join Date: Jan 2013
Programs: DL PM, Amex Plat, Virgin Atl, SPG Gold, National
Posts: 70
I think you're absolutely correct that DM and PM will be sitting in poor seats on last minute tickets, esp if there are fewer EC seats to go around due to the lack of Transcon UGs. This is assuming that there will be more restricted EC inventory.
Anecdotal evidence (the best kind, right?) suggests this will be the case. The changes affect everyone, not just PMs.
Anecdotal evidence (the best kind, right?) suggests this will be the case. The changes affect everyone, not just PMs.

