2014 SkyMiles Program Changes
#916
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
It isn't going to increase profits. The seats go out empty because they're overpriced; taking away upgrades isn't going to change the market's opinion and is also going to cause space in the back to be occupied that might otherwise be sold. I fly DL from JFK to SEA because it's cheap and there aren't a lot of alternatives, but LAX and SFO flyers apparently have a lot more options and are going to work the unavailability of upgrades into their choice of carrier. So, in addition to empty seats in the front there are likely to be more empty seats in the back.
#917




Join Date: Jun 2005
Location: PBI | Formerly CLT, LHR & AMS (with just a bit of PSP)
Programs: Proud AA CK Spouse, AA Plat, HH Diamond, BonVoy Titanium, Caesars7* (comp), Wynn Black, HR Icon
Posts: 8,208
Delta may find that not too many people are willing to pay for FC, even on trans-cons.
Yesterday, I flew LAS-ATL, departing at 6 am. As this was Christmas Day there were not very many business flyers (and hence medallion members) on the flight.
Y was jammed. There wasn't a single empty seat that I saw when I walked to the back. All Medallion members, even Silver, were upgraded and Delta was selling upgrades at $150 a shot -- and (at least according to the announcement) was not even restricting it to folks on K fares.
Guess what? Of the 24 FC seats, 5 were empty. I don't know how many of the 19 occupied seats were filled with Medallions, op ups, or non-revs, but I have to guess that quite a few were. I know that I didn't see anyone approach the GA when the $150 upgrades were announced.
(I had the very rare experience on domestic flights of sitting in the front cabin with the seat next to me being empty.)
Yesterday, I flew LAS-ATL, departing at 6 am. As this was Christmas Day there were not very many business flyers (and hence medallion members) on the flight.
Y was jammed. There wasn't a single empty seat that I saw when I walked to the back. All Medallion members, even Silver, were upgraded and Delta was selling upgrades at $150 a shot -- and (at least according to the announcement) was not even restricting it to folks on K fares.
Guess what? Of the 24 FC seats, 5 were empty. I don't know how many of the 19 occupied seats were filled with Medallions, op ups, or non-revs, but I have to guess that quite a few were. I know that I didn't see anyone approach the GA when the $150 upgrades were announced.
(I had the very rare experience on domestic flights of sitting in the front cabin with the seat next to me being empty.)
This market cannot be compared to trans-cons like JFK-LAX/SFO (etc.); I'm not even sure LAS-ATL is considered a trans-con (for marketing purposes).
If there was convention and regular business traffic, you would see first class 100% full. And, as you approach New Years, these flights are packed (I was even unable once, to buy into first class on the 30th).
Remember, nobody "really" wants to visit Vegas the time period around Christmas. (16/17th to 28th of December). It's been considered one of the most cost effective times to visit the city. It's also been a time period where a number of shows are dark; though, that's not as much the case anymore.
#918
FlyerTalk Evangelist




Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,186
I'm not sure where you think "class" would magically come back to first class. This is a commercial airline, aka flying bus. If you want class, fly a private jet.
As a stockholder I'm also surprised you would say that. You must realize that empty seats in F means zero revenue there. Delta upgrades pax from Y into F/J not just as a reward for 'loyalty' but also so they can sell more higher priced tickets in the back. If some of those pax on high priced Y/B/M tickets have zero chance of getting to sit up front then it is reasonable to expect some will take their last minute profitable tickets and go elsewhere.
As a stockholder I'm also surprised you would say that. You must realize that empty seats in F means zero revenue there. Delta upgrades pax from Y into F/J not just as a reward for 'loyalty' but also so they can sell more higher priced tickets in the back. If some of those pax on high priced Y/B/M tickets have zero chance of getting to sit up front then it is reasonable to expect some will take their last minute profitable tickets and go elsewhere.
#920
Join Date: Apr 2013
Posts: 54
#921




Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.5MM, EK Gold, SQ Gold, Marriott Gold, HH Gold, OW Emerald, HY Globalist
Posts: 5,511
#923
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
It isn't going to increase profits. The seats go out empty because they're overpriced; taking away upgrades isn't going to change the market's opinion and is also going to cause space in the back to be occupied that might otherwise be sold. I fly DL from JFK to SEA because it's cheap and there aren't a lot of alternatives, but LAX and SFO flyers apparently have a lot more options and are going to work the unavailability of upgrades into their choice of carrier. So, in addition to empty seats in the front there are likely to be more empty seats in the back.
AA also services LAX to JFK and some people in my burbank office are switching their loyalty to AA. Even if they don't get upgraded on that route everytime, AA requires 25K fewer miles per year for top status and they get a lot better product. The AA SWU's are more generous than Delta's, and you get a MUCH nicer lounge experience on long hauls on paid first or as an EP.
And a lot of the people that buy that route aren't kettles buying 3 months out for vacation, they are like the people in my office buying a more expensive (often times a B or M) fare on pretty short notice. Delta is going to be losing out on that revenue meaning one of two things-lower revenues/profits (due to fewer passengers or they will drop fares to fill up the birds) and/or higher fares to compensate for it if they don't care about filling the planes.
#924
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
Once again, medallions are not stealing any first/business seats from Delta. There is nothing stopping Delta from selling every last seat in their premium cabins. Medallions get the leftovers. I don't understand your resentment for medallions who accept an upgrade they have earned. Yes, they earned this benefit and doesn't matter whether or not you think they should be given those benefits.
Medallion upgrades are a benefit of the frequent flyer program, just like non-rev's getting upgraded are one of their benefits. I am sure he would feel a lot differently if Delta were to eliminate free upgrades on these routes to non-revs.
#925
Join Date: Jan 2010
Location: CT
Programs: DL DM 2MM, MR LTT, Hilton D, Hertz PC. National Emerald Exec, UA Silver(thanks to Marriott)
Posts: 2,026
No, Only DM can get the Global certs. PM's can select 4 Regional certs and they are not valid for the transcons
#926
Join Date: Feb 2001
Location: Oregon (DL and Marr Lifetime plat. etc.)
Posts: 1,273
If I'm reading this correctly, it sounds like deja vous all over again.
When I first started flying extensively in 1980, I don't think anybody had free upgrades, but I flew DL because I did get a Flying Colonel membership and thus free access to the Crown Room.
I remember many a DL flight with numerous empty seats in F, and those that were occupied were often by non-revs.
Then Eastern and Western came out with the free upgrades, so I flew them.
Then DL finally came out with upgrades, so I went back to them, and was rather consistently up front, so life was good, over the course of a few thousand flights.
Since my retirement in 2005, we've seen massive consolidation in the industry, and the new carriers generally don't even offer F class. I'm not sure what AA and UA are doing these days, but I never found their upgrade policies as accomodating as DL.
So as a businessman, I can't blame DL for no longer giving away something that the competitors don't. As a shareholder, and with many friends at DL, I hope this works out for them. But for those of you that are required to buy only a coach ticket, you have my sympathy.
When I first started flying extensively in 1980, I don't think anybody had free upgrades, but I flew DL because I did get a Flying Colonel membership and thus free access to the Crown Room.
I remember many a DL flight with numerous empty seats in F, and those that were occupied were often by non-revs.
Then Eastern and Western came out with the free upgrades, so I flew them.
Then DL finally came out with upgrades, so I went back to them, and was rather consistently up front, so life was good, over the course of a few thousand flights.
Since my retirement in 2005, we've seen massive consolidation in the industry, and the new carriers generally don't even offer F class. I'm not sure what AA and UA are doing these days, but I never found their upgrade policies as accomodating as DL.
So as a businessman, I can't blame DL for no longer giving away something that the competitors don't. As a shareholder, and with many friends at DL, I hope this works out for them. But for those of you that are required to buy only a coach ticket, you have my sympathy.
#927
Join Date: May 2002
Location: Long Island, New York
Programs: DELTA Skymiles:GOLD
Posts: 438
I personally feel this will lead to fewer EC seats being available for purchase as the Medallions will scoop them up ASAP. So empty seats up front....limited revenue on the EC seats...who wins?
#928
Join Date: Jan 2010
Location: CT
Programs: DL DM 2MM, MR LTT, Hilton D, Hertz PC. National Emerald Exec, UA Silver(thanks to Marriott)
Posts: 2,026
Good luck with that one. MSP-LGA is usually a A319 with 12 F, and is heavily FCM with at best 1 seat open at the 5 day UG window and usually 0 at the gate. As a DM I was 50% on UG when I purchased coach fares on that route the last couple of years, As a GM you will be in the back.

