I actually just got into 6S officially myself - I've had familarity with the tools/process for a while, but I'm formally going to get my black belt late this year or early next. I can recommend the two books by Pande, Newman, and Cavanaugh (The Six Sigma Way and The Six Sigma Way Team Fieldbook) as a good starting point.

My personal opinion is that learning general Lean methodology is more practical as a starting point. To me, Lean is better as an overall philosophy for management, with Six Sigma projects as a tool for driving improvements. Lean's more people/culture focused, which if done properly is better for the long-term sustainability of the philosophy versus 6S, which still feels too rigid and analytical to me.

For Lean, get The Toyota Way by Jeff Liker.

You can use a NW SWU to upgrade DL flights if the ticket was purchased on delta.com, correct?

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Thanks. Will add to the B&N list when I get home. About to get stuck in 95 traffic coming back from Baltimore.

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Stuck in traffic was a premature description...four lanes of 95 ground to a halt because some schmuck had a flat tire. Rubbernecking should be a crime...it is nothing more than the sick part of someone's brain deep down hoping that they witness a fire or a fatality. :rolleyes:

Just filed a complaint with AmEx and Kroger - one of my local stores insisted upon writing down my credit card number, expiration date, driver's license number, and expiration date for using a coupon out of today's paper their computer didn't recognize automatically ...

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mama mia's

good stuff ^

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Here's to hopping for a bump tonight. The flight apears to be oversold :)

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Paging the resident ball o' crystal...:)

My crystal ball says, "Looking very, very good for a bump tonight."

They've been around for a while. They are good. I haven't eaten there since 2003. I think it's time for another visit next time I'm down there.

Can't get CO's Award Search to return any flights (in Firefox or IE).

Only works on Chrome now. :p

I'm trying to get to a NASCAR race and CO would offer the most convenient flight schedule on the return.

I have a question about upgrading on DL. I have some NW SWUs I need to use and have found DL flight on the dates that I need.
My preferred itin has one segment available in G, but the longer segment does not have G availability yet.
There is another itin available that has G available the whole way through.
If I purchase the first itin and upgrade the segment with G availability, will I be waitlisted for the second segment or do I have to keep tracking G availability ad call to manually upgrade the segment?

Sadly, I don't know the answer to your question - when I've done mileage upgrades in the past, I wouldn't book an itinerary unless I would immediately clear all legs. I've yet to redeem a PMU (or even take a flight) since achieving Platinum status for the first time.