Dec 29, 2015, 9:25 pm
Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
May 17, 2023 | 7:00 am
#421
Join Date: Sep 2015
Location: flyover country
Posts: 2,856
I have separate accounts for business and personal cards. After seeing reports of cards simply becoming available as targets for combining points, I looked to see if I was one of the lucky ones. (Thanks, fredc84 and Schnit.) One personal card was available from a business card. Apparently having separate accounts is not a roadblock to combining points from business to personal, nor a roadblock to having the account appear spontaneously.
May 17, 2023 | 7:52 am
#422
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,883
How many cards do you have in each Username (personal, business)? I am wondering if a large number of cards may block the appearance of cards from other Usernames?
May 17, 2023 | 12:47 pm
#423
Join Date: Sep 2015
Location: flyover country
Posts: 2,856
I have one UR business card under the business username, two UR personal cards under the personal username, and the one card that appeared for combining from my UR business card is one of three UR cards in P2's personal account. (That P2 card is also available from my personal account.) In short, not many cards, so I cannot provide a data point to support or refute your speculation.
May 17, 2023 | 1:43 pm
#424
Join Date: May 2022
Posts: 3,100
I just did a test
P1 - 1 personal, 4 business UR cards
P2 - 2 personal, 5 business UR cards
Both of us have business and personal accounts linked to business log in.
When I log in to our personal accounts the only option is to transfer to personal. When I log into business I can transfer to business or personal.
The transfer to P2 card on P1 account is a personal account, and available on both log ons
P1 - 1 personal, 4 business UR cards
P2 - 2 personal, 5 business UR cards
Both of us have business and personal accounts linked to business log in.
When I log in to our personal accounts the only option is to transfer to personal. When I log into business I can transfer to business or personal.
The transfer to P2 card on P1 account is a personal account, and available on both log ons
May 18, 2023 | 10:44 am
#425
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
May 18, 2023 | 11:09 am
#426
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 1,416
No. In the past when everyone had issues I had to call to transfer points between our accounts every time, not just the first time. When I looked recently at SO's account, my account for my Ink Preferred was there. It had never been there before and this was the first time I ever saw it there in about a year and 8 months time frame. I didn't DO anything to make that happen.
Jul 9, 2023 | 5:10 pm
#427
Join Date: Dec 2004
Location: JFK
Posts: 274
I've transferred points to my spouse's reserve card in the past. Now we want to transfer her Ink points to her reserve but they tell me only one card can be linked and I need to unlink the other card first.
You can't transfer from spouse card and your own ink into a Reserve?
You can't transfer from spouse card and your own ink into a Reserve?
Jul 9, 2023 | 5:56 pm
#428
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,883
Chase calls moving points from one Ultimate Rewards account to another "Combining", not "Transferring". It's best to use their terminology when communicating with Customer Service.
Jul 9, 2023 | 9:37 pm
#430
Join Date: Dec 2004
Location: JFK
Posts: 274
Who are "they"? Did you speak with Chase customer service or are you reading an on-screen message? To be sure we understand correctly, your wife is the primary cardholder on both the INK and the Sapphire Reserve account? Does she use one Username to access both accounts, or does she have a separate Username for personal and business cards?
'They' is sm chat then via phone call.
She is primary on both cards. Separate logins.
Understood about combining/transferring, but they both knew what I wanted to do and couldn't do it.
Do not unlink your card from hers. If you do, youll have to call Chase every time you want to move (combine) UR from your account to hers.
The best solution is for her to link her personal & business cards into a single login. (Do this from the business side.) Once thats done, she can freely move (combine) points between her various UR cards regardless of your card being linked to her CSR. I did this & it was life-changing WRT managing UR points.
The best solution is for her to link her personal & business cards into a single login. (Do this from the business side.) Once thats done, she can freely move (combine) points between her various UR cards regardless of your card being linked to her CSR. I did this & it was life-changing WRT managing UR points.
Would it work to transfer from her ink to a different card, say a freedom, then from there to reserve? Does this raise red flags?
Thanks
Jul 10, 2023 | 8:32 am
#431
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,883
Jul 11, 2023 | 3:31 pm
#432
Join Date: Dec 2004
Location: JFK
Posts: 274
I did that and it worked, thanks!
Is there discussion that Chase may stop allowing transfer to higher value cards or between household? They certainly seem to want to make it difficult.
ETA- after asking chat to transfer now the Freedom card appears as able to transfer online! This is on a business login
Is there discussion that Chase may stop allowing transfer to higher value cards or between household? They certainly seem to want to make it difficult.
ETA- after asking chat to transfer now the Freedom card appears as able to transfer online! This is on a business login
Last edited by airfly56; Jul 11, 2023 at 4:24 pm
Jul 11, 2023 | 5:02 pm
#434
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,597
What I can say with confidence is that many of us combine all our household UR to a premium card account at least once a month, if not more often. That way, if Chase ever does decide to further restrict combining of points, the bag well be left holding will be appreciably smaller.
Aug 24, 2023 | 10:46 am
#435
Join Date: Oct 2013
Location: San Francisco
Programs: HH Gold, IHG Plat
Posts: 137
I am suddenly having trouble transferring UR points. I tried recently to transfer from my Freedom to my wife's Sapphire Reserve (which I had done successfully many times) and I got an error message. Then I realized that I her CC number had changed because we lost her card and got a new one. So I removed her old CC number, then realized there was no link or button to add a new external account. I checked my Ink account, and still no way to add an external account. I then looked at my wife's Sapphire Reserve account, and there was no apparent way to add an external account. The webpage still talks about transferring to external accounts, but now its not clear how to do it. Anyone else come across this problem? Should I call Chase?