Dec 29, 2015, 9:25 pm
Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
Feb 28, 2022, 10:37 am
#331
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
Mid last year Chase removed the ability to add destination accounts when transferring points online. There were reports that phone reps still have the ability to transfer points and add/change destination accounts.
When I called late last year, the rep told me that they could add the destination account but the existing one would be removed. This time (last week), the rep said that they only have the ability to transfer points but not adding destination accounts.
When I called late last year, the rep told me that they could add the destination account but the existing one would be removed. This time (last week), the rep said that they only have the ability to transfer points but not adding destination accounts.
Feb 28, 2022, 10:41 am
#332
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,039
Feb 28, 2022, 11:41 am
#333
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
I understand why Chase might want to make it more difficult to Combine with another person's account, but not with the cardholder's own accounts.
Feb 28, 2022, 10:41 pm
#334
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 862
It is quite annoying. I can't even add the Ink card under my name as the transfer destination of my Freedom cards.
Mar 4, 2022, 5:55 am
#336
Join Date: Dec 2007
Posts: 173
I got a new Sapphire Preferred number (old one was cancelled due to an unauthorized charge) and lost the ability to transfer from my Ink to my CSP. I called last month and they said that they would do it manually, and then it would be there the next time I tried.
I checked right away, but since I had no points I couldn't see until this month's statement closed. So I checked now, and nope. Nothing is there, no ability to add it. I will call back and ask them to transfer a subset of points so I can check right away but does not look promising.
I checked right away, but since I had no points I couldn't see until this month's statement closed. So I checked now, and nope. Nothing is there, no ability to add it. I will call back and ask them to transfer a subset of points so I can check right away but does not look promising.
Mar 4, 2022, 11:20 am
#337
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,836
I got a new Sapphire Preferred number (old one was cancelled due to an unauthorized charge) and lost the ability to transfer from my Ink to my CSP. I called last month and they said that they would do it manually, and then it would be there the next time I tried.
I checked right away, but since I had no points I couldn't see until this month's statement closed. So I checked now, and nope. Nothing is there, no ability to add it. I will call back and ask them to transfer a subset of points so I can check right away but does not look promising.
I checked right away, but since I had no points I couldn't see until this month's statement closed. So I checked now, and nope. Nothing is there, no ability to add it. I will call back and ask them to transfer a subset of points so I can check right away but does not look promising.
They are either incompetent or this is just the
Mar 7, 2022, 12:29 am
#338
Join Date: Aug 2020
Location: Beijing
Posts: 295
I got a new Sapphire Preferred number (old one was cancelled due to an unauthorized charge) and lost the ability to transfer from my Ink to my CSP. I called last month and they said that they would do it manually, and then it would be there the next time I tried.
I checked right away, but since I had no points I couldn't see until this month's statement closed. So I checked now, and nope. Nothing is there, no ability to add it. I will call back and ask them to transfer a subset of points so I can check right away but does not look promising.
I checked right away, but since I had no points I couldn't see until this month's statement closed. So I checked now, and nope. Nothing is there, no ability to add it. I will call back and ask them to transfer a subset of points so I can check right away but does not look promising.
Apr 24, 2022, 3:38 pm
#339
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,451
Any updates on this situation? I haven't transferred from my Ink cards to my CSR in a while and when I logged in just now, there were no destination cards other than the Ink cards and no way to add a new destination account.
Apr 25, 2022, 9:49 am
#340
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,836
You basically have to call and ask for the transfer to be done manually. They may tell you that that will add the target card to your list of destination cards and that you will be able to do it yourself online in the future, but that seems to be incorrect.
May 1, 2022, 1:50 pm
#342
Join Date: Dec 2007
Posts: 173
Yeah, tried again last week and got the same answer - but nothing updated online.
May 28, 2022, 12:11 pm
#343
Join Date: Aug 2008
Posts: 385
Success via secure messaging!
Yesterday my spouse sent a SM asking to combine xxxx UR's from his Sapphire Preferred ending 1234 to his spouse's Freedom ending 5678. (The Freedom was not listed on his Combine page.) In a few hours a CSR replied, saying it was done, and so it was. And when he looked at his Combine page, the Freedom was listed as an option. So then he combined xxxxxx UR's from his Sapphire Preferred to his spouses Freedom. The Spouse then manually combined her new UR's from her Freedom onto her Sapphire Reserve.
Seems like a change for the better has transpired!
Seems like a change for the better has transpired!
Jun 1, 2022, 11:04 pm
#344
Join Date: Jul 2019
Location: Bham, AL
Programs: Marriott Gold, AmEx Plat, Agnostic on Airline Programs
Posts: 394
Cannot sync reissued CSR to FU accounts
Thanks for any help!
Late Edit: After three calls, I was able to combine the points by phone after hitting the right rep and explaining myself more succinctly. Still not showing up online, but no big deal right now.
Last edited by northinsouth; Jun 2, 2022 at 4:42 am Reason: Situation change
Jun 2, 2022, 6:20 am
#345
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,836
The Combine Points feature has been broken for a while. Basically, it seems no longer possible to add a new account number online.
see posts in this thread starting with https://www.flyertalk.com/forum/33296316-post276.html
see posts in this thread starting with https://www.flyertalk.com/forum/33296316-post276.html