Had never used it till yesterday but yes, downloaded it and tried there but same issue as well. Can this be done over the phone with customer service?

nope, standard cell phone on a legacy carrier.

Yes, that's what Chase means by "If the issue persists, please call the number on the back of your card.". However, if you are trying to Combine points from someone else's account, that person will need to be available to speak on the phone.

I'd appreciate insight/speculation into why the Combine Points function is so often disabled or unavailable without calling in. Is there an attempt to get more interaction between telephone CS agents and customers --- to sell something new/different? At first blush I'm not seeing the "security" dimension (i.e. if you permitted transfers between these same two accounts previously, how is security improved by requiring a time-wasting telephone call now?), nor can I immediately intuit the advantage to Chase for putting sand into the gears of this particular function.

TIA for sharing your thoughts!

Not in my experience. In several calls this year, I've not been been offered anything.

Trying to sell us something new when the combine points and transfer points to a travel partner don't work well, that would be sand in the wound.

If you think your automated system was allowing transactions that should have been declined, you may decide to run future transactions through a live agent.

Yes, but this assumes that the live agent has some additional information that is not being employed by the "automated system" being used on the website. What, for example might that be? I can understand how the first transfer between new accounts might require some review, or how there might be a threshold amount (i.e. above 100k points being transferred), but for routine monthly point transfers between Freedom Card accounts and Sapphire/Ink accounts where the name, address, contact email, contact telephone number et al have not changed? Has anyone who has called in for this process ever had anything at all verified by the CS rep that could not be verified on the website? (During my call today, no such information was requested or verified.)

[As a long-time former Chase employee, now retired, who has been making monthly point combination transfers since the Freedom cards were first issued, I remain bewildered by the apparent pointlessness of engaging telephone CS agents to do what had been routine electronic processing previously. One of my Freedom cards was issued in 2001, and has had more than 200 painless monthly transfers to identically registered Chase card accounts (that can be used for topping up points/miles at airlines and hotels). I offer this context background only to express my eagerness to gain greater insight into why this particular snafu has surfaced at this time.].

Browsing through all the troubles reported, not sure if mine is unique. I do receive the OTP on my phone, but after typing it in correctly I get that message of not able to verify my identity. So have to call.
So am I understand this correctly that there are three patterns now?
1. Not receiving OTP.
2. Receiving OTP then demanding a secondary PIN.
3. Receiving OTP then failing the verification.

1 and 3 need to call. 2 can succeed if you have both? Does anyone have solution for 3? I don't mind OTP for each transfer but I do hate to call and wait for 10 minutes to get somebody to spend 10 minutes to troubleshoot it for me then end up doing it for me.

Tried to combine my points between two already linked Ink cards before calling Chase to transfer them to my personal CSR. Have been doing this a few times successfully, but today (and a week ago when I first tried) I got this error when clicking the Submit button on the transfer.




I ended up just calling Chase and having them do the transfer from each card separately to my CSR; the agent had no explanation for this problem. But the whole points combination feature appears to become more and more fragile.

I have problems combining UR when using Mozilla FF browser. But it goes smoothly using Chrome.

When I get that issue on the computer, I switch to mobile and it usually works

My problem was/is on a Safari with iPad.

On that device I use the Chase app for my personal account and my Safari browser for my business account. Need to work out if the app is smart enough to recognize two different accounts without constantly doing 2FA on a trusted device.

I expect you know that you can have your personal accounts added to your business login, and see everything during a single session.

Or almost everything. I had a question about a personal card, and the SM conversation was not visible from the business login, even though the personal cards were listed in the business login.

Yes, thanks, I am aware.