Browsing through all the troubles reported, not sure if mine is unique. I do receive the OTP on my phone, but after typing it in correctly I get that message of not able to verify my identity. So have to call.
So am I understand this correctly that there are three patterns now?
1. Not receiving OTP.
2. Receiving OTP then demanding a secondary PIN.
3. Receiving OTP then failing the verification.

1 and 3 need to call. 2 can succeed if you have both? Does anyone have solution for 3? I don't mind OTP for each transfer but I do hate to call and wait for 10 minutes to get somebody to spend 10 minutes to troubleshoot it for me then end up doing it for me.