Dec 29, 2015, 9:25 pm
Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
Oct 5, 2022, 10:34 am
#361
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
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Has anyone been able to get customer service via Secure Message to add a new “combine” target?
…
So today I sent them a SM and included a screenshot showing clearly that the Ink account has no transfer targets. I asked them to add my CSR. They replied that they see my CSR as a target. Where?! Is their internal system perhaps showing it, but the bug is that it doesn’t get surfaced in the app or web UI for customers? And they offered to help with moving points (I really want to do that myself).
I followed up with pointing out, again, that the screenshot clearly doesn’t show any transfer targets. Waiting to hear back.
…
So today I sent them a SM and included a screenshot showing clearly that the Ink account has no transfer targets. I asked them to add my CSR. They replied that they see my CSR as a target. Where?! Is their internal system perhaps showing it, but the bug is that it doesn’t get surfaced in the app or web UI for customers? And they offered to help with moving points (I really want to do that myself).
I followed up with pointing out, again, that the screenshot clearly doesn’t show any transfer targets. Waiting to hear back.
I understand how important this is for you, and I am happy to further assist. I certainly understand you do not have an option to combine the points on line. Since this may be a technical issue, You will need to contact us at the number on the back of the card and speak to Business Online Technical Support to link your online consumer accounts to your business account. This way you will be able to combine the points.
Our our side, our records do show the accounts ending in 2XXX and 3YYY are link to the business account. for your convenience, reply to this email with the amount of points you wish to transfer and the account number to transfer to and we will be happy to combine the points for you.
Our our side, our records do show the accounts ending in 2XXX and 3YYY are link to the business account. for your convenience, reply to this email with the amount of points you wish to transfer and the account number to transfer to and we will be happy to combine the points for you.
3YYY is my CFU and was never linked to the Ink, so clearly what they see as linked is completely irrelevant.
I then submitted a SM request to move most of my points. Response: we have forwarded your request to the appropriate department and it will take 5 business days to process.
I waited four days (fortunately PYB was extended and I had enough points to make a United transfer from the CSR) and nothing happened. Then I had some spare time and decided to call. Asked the INK customer service to link the cards. The agent said I would have to talk to some sort of tech support and she transferred me. The techie lady said it was no longer possible to link cards under different profiles and that I would have to move my personal and business cards under the same business profile (when she said profile I think she meant login). She made it sound like this would work, but also said that I would still retain the ability to log into my personal profile if I wanted to just see my personal cards. That sounded odd to me, so I declined, asked to be transferred back to regular customer service, and they moved my points in five seconds.
Sigh.
Oct 5, 2022, 11:16 am
#362
Join Date: Feb 2003
Location: On strike
Posts: 8,135
[…]I would have to move my personal and business cards under the same business profile (when she said profile I think she meant login). She made it sound like this would work, but also said that I would still retain the ability to log into my personal profile if I wanted to just see my personal cards. That sounded odd to me, so I declined
Oct 5, 2022, 12:03 pm
#363
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,845
I resisted this for a long time, but finally gave in because the only alternative was to call every time I wanted to combine points. Apart from some slightly annoying quirks—it’s harder to view Chase Offers in the web interface for business cards—it has turned out fine. And you can always de-link your personal cards if you want to go back to having non-overlapping logins.
Oct 5, 2022, 12:38 pm
#364
Join Date: Feb 2003
Location: On strike
Posts: 8,135
It doesn’t solve the problem of being unable to create links to combine UR into another cardholder’s account, alas.
Oct 6, 2022, 10:09 am
#365
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,203
My husband's CSR that is linked to my CSP has been compromised TWICE since I last did a combination of UR points. The card number shown in my account is actually card #2, but not his current one #3. I never updated it for #2 though. But I suppose I will need to call to get it updated. Fun times.
Oct 6, 2022, 10:35 am
#366
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,845
My husband's CSR that is linked to my CSP has been compromised TWICE since I last did a combination of UR points. The card number shown in my account is actually card #2, but not his current one #3. I never updated it for #2 though. But I suppose I will need to call to get it updated. Fun times.
Oct 7, 2022, 7:51 am
#367
Join Date: Nov 2015
Posts: 142
So my CSR card that was saved under my wifes account to combine points is no longer valid since i lost that card and was issued a new one.
Dont see a way to add my new card to her account so we can combine points. Did they take that ability away?
Dont see a way to add my new card to her account so we can combine points. Did they take that ability away?
Oct 7, 2022, 8:12 am
#368
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Yes, but you can try a test transaction using the stored number. Even though the physical card number has changed it is still the same account and might work. If not, you will need to have Chase customer service move the points manually each time that you want to Combine.
Oct 7, 2022, 8:21 am
#369
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,845
https://www.flyertalk.com/forum/33892418-post301.html
https://www.flyertalk.com/forum/33892418-post304.html
Oct 7, 2022, 8:59 am
#370
Join Date: Nov 2015
Posts: 142
Certainly worth trying, but in my experience a number change breaks the link.
https://www.flyertalk.com/forum/33892418-post301.html
https://www.flyertalk.com/forum/33892418-post304.html
https://www.flyertalk.com/forum/33892418-post301.html
https://www.flyertalk.com/forum/33892418-post304.html
Oct 7, 2022, 9:08 am
#372
Join Date: Jan 2003
Posts: 3,785
My CSR had a fraud charge a few months ago and had to change to a new number. I did a test transfer to the old number and failed too. Removed the CSR from my wife's account and no way to add it back. Good thing the Ink account got good 1.5x pay yourself back categories. I think the same cat that gave me 3x points also got 1.5x pay back. It is good enough for me.
Oct 7, 2022, 9:17 am
#373
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,845
”I forwarded your message to the appropriate department. You should receive a response within five business days. “
on 10/4 I called and had the agent do the transfer on the phone. On 10/6 I finally got an SM stating that I didn’t have any points left in my Ink (duh!)
I would not expect at this point to be able to establish a transfer link via phone or SM except perhaps between business and personal cards for the same person if you move them under one login (see recent discussion).
Oct 20, 2022, 11:04 am
#374
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,203
Update from 10/6, since that CSR fraud & new number I tried to combine the points. Didn't work, just like everyone else mentioned here. I tried via SM. Also a no, just like everyone else here.
I guess I will need to call...and they probably can't link it still? But they can do it manually? This is crazy. Clearly they just want to remove the feature. But agitating customers and likely their own staff isn't a good way to do it.
I guess I will need to call...and they probably can't link it still? But they can do it manually? This is crazy. Clearly they just want to remove the feature. But agitating customers and likely their own staff isn't a good way to do it.