Dec 29, 2015, 9:25 pm
Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
Nov 11, 2022 | 1:44 pm
#376
Join Date: Dec 2005
Location: SFO/SJC
Posts: 260
I am not able to send points to my P2 account. On the phone they say it is because his card is already linked to something else (both cards actually, Reserve and Freedom). But this is not true, there are no other accounts, and I am kicking myself for accidentally deleting mine, thinking I can quickly add it back and everything will work. Stuck now and cannot make any point combinations in either direction. Called twice and neither rep was able to fix this, now they insist that P2 calls but I am not optimistic.
Nov 15, 2022 | 2:10 pm
#377
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,350
You were able to link two accounts of household members and the transfer link remained online? Any troubleshooting that helped specifically?
I am not able to send points to my P2 account. On the phone they say it is because his card is already linked to something else (both cards actually, Reserve and Freedom). But this is not true, there are no other accounts, and I am kicking myself for accidentally deleting mine, thinking I can quickly add it back and everything will work. Stuck now and cannot make any point combinations in either direction. Called twice and neither rep was able to fix this, now they insist that P2 calls but I am not optimistic.
I am not able to send points to my P2 account. On the phone they say it is because his card is already linked to something else (both cards actually, Reserve and Freedom). But this is not true, there are no other accounts, and I am kicking myself for accidentally deleting mine, thinking I can quickly add it back and everything will work. Stuck now and cannot make any point combinations in either direction. Called twice and neither rep was able to fix this, now they insist that P2 calls but I am not optimistic.
Nov 26, 2022 | 6:57 pm
#378
Join Date: Dec 2005
Location: SFO/SJC
Posts: 260
You were able to link two accounts of household members and the transfer link remained online? Any troubleshooting that helped specifically?
I am not able to send points to my P2 account. On the phone they say it is because his card is already linked to something else (both cards actually, Reserve and Freedom). But this is not true, there are no other accounts, and I am kicking myself for accidentally deleting mine, thinking I can quickly add it back and everything will work. Stuck now and cannot make any point combinations in either direction. Called twice and neither rep was able to fix this, now they insist that P2 calls but I am not optimistic.
I am not able to send points to my P2 account. On the phone they say it is because his card is already linked to something else (both cards actually, Reserve and Freedom). But this is not true, there are no other accounts, and I am kicking myself for accidentally deleting mine, thinking I can quickly add it back and everything will work. Stuck now and cannot make any point combinations in either direction. Called twice and neither rep was able to fix this, now they insist that P2 calls but I am not optimistic.
If I downgrade to Freedom, do I keep the points (I understand I will lose transfer capability to airlines/hotels). Can I still transfer those Freedom points to P2 later?
Nov 27, 2022 | 11:15 am
#379
Suspended
Join Date: Feb 2003
Location: On strike
Programs: FT badges are idiotic
Posts: 7,950
Yes, downgrading has no impact on your points balance per se, only on what you can do with it. You should still be able to combine your points into your P2s account, assuming Chase ever works out the unusual snags youve encountered.
Mar 27, 2023 | 1:00 pm
#380
Join Date: Aug 2019
Posts: 291
Anyone else not currently able to combine between accounts? I think I noticed Friday night the option disappeared on DWs account.
Realized as I was typing this I hadn't checked my account and it's working fine. Need to send a SM to Chase?
Realized as I was typing this I hadn't checked my account and it's working fine. Need to send a SM to Chase?
Mar 27, 2023 | 7:16 pm
#381
Join Date: Sep 2008
Location: AUS
Programs: AY+ Platinum, BAC, AA, Hyatt Globalist, Amex Plat
Posts: 7,523
At the bottom of the page it still clearly says, "You can move your points, but only to another Chase card with Ultimate Rewards belonging to you or one member of your household or owner of the company, as applicable."
Very annoying...
Regards
Mar 27, 2023 | 10:26 pm
#382
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,883
I am missing not only the ability to Combine points with ms mia's account, but also the ability to Combine with my own accounts. In other words, the entire feature is broken, not just the ability to Combine with another person. This looks like a technical failure, not a policy change.
Mar 28, 2023 | 6:06 am
#383
Join Date: Sep 2008
Location: AUS
Programs: AY+ Platinum, BAC, AA, Hyatt Globalist, Amex Plat
Posts: 7,523
I am missing not only the ability to Combine points with ms mia's account, but also the ability to Combine with my own accounts. In other words, the entire feature is broken, not just the ability to Combine with another person. This looks like a technical failure, not a policy change.
Regards
Mar 28, 2023 | 6:35 am
#385
Join Date: Sep 2008
Location: AUS
Programs: AY+ Platinum, BAC, AA, Hyatt Globalist, Amex Plat
Posts: 7,523
The way Chase handles this is just infuriating...
Regards
Mar 28, 2023 | 8:05 am
#386
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,883
Mar 28, 2023 | 9:25 am
#388
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,883
Mar 28, 2023 | 9:28 am
#389
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
You can move your points, but only to another Chase card with Ultimate Rewards belonging to you or one member of your household or owner of the company, as applicable. If we suspect that you’ve engaged in fraudulent activity related to your credit card account or Ultimate Rewards, or that you’ve misused Ultimate Rewards in any way (for example by buying or selling points, moving or transferring points with or to an ineligible third party or account, or repeatedly opening or otherwise maintaining credit card accounts for the sole purpose of generating rewards or manufacturing spend, repeatedly opening or otherwise maintaining credit card accounts for the sole purpose of generating rewards) we may temporarily prohibit you from earning points or using points you’ve already earned. If we believe you’ve engaged in any of these acts, we’ll close your credit card account.
RNE, mumbling "Duh."
Mar 28, 2023 | 10:29 am
#390
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,524
My CFU statement closed yesterday and I successfully moved the points to my own CSR last night. So for me the Combine Points “works” as before.