Who are "they"? Did you speak with Chase customer service or are you reading an on-screen message? To be sure we understand correctly, your wife is the primary cardholder on both the INK and the Sapphire Reserve account? Does she use one Username to access both accounts, or does she have a separate Username for personal and business cards?
'They' is sm chat then via phone call.
She is primary on both cards. Separate logins.
Understood about combining/transferring, but they both knew what I wanted to do and couldn't do it.
Originally Posted by
beltway
Do not unlink your card from hers. If you do, you’ll have to call Chase every time you want to move (combine) UR from your account to hers.
The best solution is for her to link her personal & business cards into a single login. (Do this from the business side.) Once that’s done, she can freely move (combine) points between her various UR cards regardless of your card being linked to her CSR. I did this & it was life-changing WRT managing UR points.
This sounds like a good idea. Although I still can't transfer/combine from my account by myself, I have to chat with them to do it, but at least they do it
Would it work to transfer from her ink to a different card, say a freedom, then from there to reserve? Does this raise red flags?
Thanks