Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
#1171
Join Date: May 2012
Posts: 684
we do MS on other cards, but never high balance. paying them off before the closing date on all cards. Haven't applied for any new card for last 6 month, except one card from Chase on April before 5/24 rule kicks in.
#1172
Join Date: Dec 2015
Posts: 624
Would a large balance in my Chase checking help to limit risk of cancellation?
I currently have $200k in a non-chase bank account that's reimbursements for work expenses. I'm paying off the work expenses by cycling a CFU with a $7500 limit. Each time I pay it off I pay from the non-chase bank account to the chase credit card accounts. Technically no MS, but habits very similar to MS...
Have a mortgage with Chase as well.
In preparation for knowing this spending bonanza was coming I've opened up SW Biz, CSP, and Ink in the last 5 months. I've had continual spend on the SW biz, limited spend on the CSP outside of the original spend, and minimal spend on the just opened Ink.
I've also opened up Amex Platinum, SPG Biz and SPG Personal so plenty of credit inquiries in the last 6 months.
None of my spend has been in bonus categories, 5x shipping, etc.
I started at the beginning of this thread and was terrified I was going to lose the Chase UR points I've already gained. Now I'd just like to avoid account closure. If so I can ship these to United, SW, and Singapore and not lose any sleep over it.
I currently have $200k in a non-chase bank account that's reimbursements for work expenses. I'm paying off the work expenses by cycling a CFU with a $7500 limit. Each time I pay it off I pay from the non-chase bank account to the chase credit card accounts. Technically no MS, but habits very similar to MS...
Have a mortgage with Chase as well.
In preparation for knowing this spending bonanza was coming I've opened up SW Biz, CSP, and Ink in the last 5 months. I've had continual spend on the SW biz, limited spend on the CSP outside of the original spend, and minimal spend on the just opened Ink.
I've also opened up Amex Platinum, SPG Biz and SPG Personal so plenty of credit inquiries in the last 6 months.
None of my spend has been in bonus categories, 5x shipping, etc.
I started at the beginning of this thread and was terrified I was going to lose the Chase UR points I've already gained. Now I'd just like to avoid account closure. If so I can ship these to United, SW, and Singapore and not lose any sleep over it.
#1173
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
Its the random, unable to trace from payments that lead to shutdowns. IMO.
#1174
Join Date: Aug 2013
Posts: 1,207
Far from true. Theres a lot of us out there that have always made payments from real bank accounts. I myself have never touched billpay services. Also mortgage does not help one way or another. They will still shut you down.
#1175
Join Date: Oct 2011
Posts: 4,166
You could have $200k+ in assets with Chase, a mortgage, etc. But if they deem you a liability they will sever ties in a heartbeat.
#1176
Join Date: Sep 2011
Posts: 268
I got a letter from Chase informing me my UR Rewards is suspended. I transferred the UR points to my friend and I think that trigger this issue. That is my fault. Now how do I explain Chase I did not sell any points but I transferred only to my business partner?
Any help on this is greatly appreciated.
Thanks
ramamosn
Any help on this is greatly appreciated.
Thanks
ramamosn
#1177
Join Date: Mar 2015
Posts: 283
I got a letter from Chase informing me my UR Rewards is suspended. I transferred the UR points to my friend and I think that trigger this issue. That is my fault. Now how do I explain Chase I did not sell any points but I transferred only to my business partner?
Any help on this is greatly appreciated.
Thanks
ramamosn
Any help on this is greatly appreciated.
Thanks
ramamosn
#1178
Suspended
Join Date: Dec 2013
Posts: 632
chase axed my checking accounts today so i'm getting all my points out ahead of the impending collapse of my credit accounts. how long after transfer would you guys think its safe to close down the card the UR are transferred from?
#1179
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,795
What you do to get the axe?
#1181
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Why would you need them to tell you? I'm sure you already know. Even I know. I just took a quick look at about 20 of your previous post and 90% of them dealt with manufactured spending. How much were you doing a month and how were you doing it?
#1182
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,834
I got a letter from Chase informing me my UR Rewards is suspended. I transferred the UR points to my friend and I think that trigger this issue. That is my fault. Now how do I explain Chase I did not sell any points but I transferred only to my business partner?
Any help on this is greatly appreciated.
Thanks
ramamosn
Any help on this is greatly appreciated.
Thanks
ramamosn
http://www.flyertalk.com/forum/chase...uspension.html
#1184
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,680
I just spent quite a while, last evening/night and this morning, reading most of this thread.
It seems that what causes the shutdowns is:
1) High spend with respect to income. Someone reported doing about $400k in MS on a < $200k income. This looks like someone who's money laundering, and has money coming from unknown sources.
2) Using billpay services. WM billpay is probably typically used by poorer households who only spend $2k or less per month on their CCs, carry debt, etc. When Chase sees WM billpay being used to pay off CCs with balances of $20k+, it raises eyebrows. Money laundering? Someone with a $100k CL with spending habits like a poor person?
3) Unreasonably high spend at specific stores. No one needs $40k worth of office supplies in 3 months who's not associated with a very large company, so the only thing you could really be doing is buying cash-like assets (GCs). Chase probably doesn't like this for two reasons. First and foremost, it probably matches what a lot of fraudsters do with CCs when they steal them, so their systems wouldn't be able to automatically detect fraud as easily if the card is stolen. This increases their risk of keeping you as a customer, because banks typically eat the fraud costs. Second, you could be trying to cash out your credit line before declaring bankruptcy, which they obviously don't like either, because it puts them on the hook for the amount charged.
Having a *Chase* mortgage seems like it could help, as if you go bankrupt, they could probably seize your house and sell it to recover the money, provided that you have a low enough LTV on your loan.
High travel/dining spend seems less likely to raise red flags, as it cannot be converted into cash later on. Still, there were months when I've had $10k+ in business travel expenses on my CSP. But I also have a Chase checking account, and my employer direct deposits into it, which allows Chase's computers to see that this was just business travel spend and my employer was reimbursing me for it; I'm not someone who's trying to do a big trip and then declare bankruptcy so that the bank has to pay for it.
It seems that what causes the shutdowns is:
1) High spend with respect to income. Someone reported doing about $400k in MS on a < $200k income. This looks like someone who's money laundering, and has money coming from unknown sources.
2) Using billpay services. WM billpay is probably typically used by poorer households who only spend $2k or less per month on their CCs, carry debt, etc. When Chase sees WM billpay being used to pay off CCs with balances of $20k+, it raises eyebrows. Money laundering? Someone with a $100k CL with spending habits like a poor person?
3) Unreasonably high spend at specific stores. No one needs $40k worth of office supplies in 3 months who's not associated with a very large company, so the only thing you could really be doing is buying cash-like assets (GCs). Chase probably doesn't like this for two reasons. First and foremost, it probably matches what a lot of fraudsters do with CCs when they steal them, so their systems wouldn't be able to automatically detect fraud as easily if the card is stolen. This increases their risk of keeping you as a customer, because banks typically eat the fraud costs. Second, you could be trying to cash out your credit line before declaring bankruptcy, which they obviously don't like either, because it puts them on the hook for the amount charged.
Having a *Chase* mortgage seems like it could help, as if you go bankrupt, they could probably seize your house and sell it to recover the money, provided that you have a low enough LTV on your loan.
High travel/dining spend seems less likely to raise red flags, as it cannot be converted into cash later on. Still, there were months when I've had $10k+ in business travel expenses on my CSP. But I also have a Chase checking account, and my employer direct deposits into it, which allows Chase's computers to see that this was just business travel spend and my employer was reimbursing me for it; I'm not someone who's trying to do a big trip and then declare bankruptcy so that the bank has to pay for it.
#1185
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
A credit card is an unsecured loan. Thus the higher interest rate.
There's no way a bank could use security for one loan to pay another.