May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Apr 14, 2016, 4:06 pm
#1111
Join Date: Jan 2000
Location: Northern California
Programs: Inf Elite CO, lifetime AA Platinum
Posts: 1,937
Only once has an agent ever made a comment about this and it was related to the Ritz card last year. I got the 140k points, and the airfare credit for 2014 and 2015, and cancelled in time to get my AF refunded. He made a comment that I was abusing the system and I asked him for his full name so I could report him to Chase for poor customer service.
Nothing happened to me.
Nothing happened to me.
Apr 15, 2016, 3:59 am
#1113
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
However, while making a killing may be within the rules, the Chase "casino" has a profit to make and the question becomes How long can you keep winning before the pit boss closes the table? I've been winning with Chase for two decades. Never made a killing, but always made steady winnings. You don't want the pit boss to eye you.
RNE, channeling Jimmy the Greek.
Apr 15, 2016, 4:19 am
#1114
Suspended
Join Date: Apr 2016
Posts: 108
Indeed, he was playing by the rules.
However, while making a killing may be within the rules, the Chase "casino" has a profit to make and the question becomes How long can you keep winning before the pit boss closes the table? I've been winning with Chase for two decades. Never made a killing, but always made steady winnings. You don't want the pit boss to eye you.
RNE, channeling Jimmy the Greek.
However, while making a killing may be within the rules, the Chase "casino" has a profit to make and the question becomes How long can you keep winning before the pit boss closes the table? I've been winning with Chase for two decades. Never made a killing, but always made steady winnings. You don't want the pit boss to eye you.
RNE, channeling Jimmy the Greek.
Apr 19, 2016, 11:39 pm
#1115
Join Date: Feb 2016
Posts: 117
Deleted
Last edited by milesjjcc; Apr 24, 2016 at 11:50 pm
Apr 23, 2016, 1:34 pm
#1116
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,680
It's not abusing the system if it's within the rules. As far as I can tell, getting the bonus and then canceling before the AF is due is within the rules that were laid out when the card was applied for. If Chase wants people to at least pay one AF in exchange for getting the points, then they should put an early termination clause in the contract that states that if you cancel before the AF would typically be due, you pay the AF anyway.
Apr 23, 2016, 7:38 pm
#1117
Join Date: Apr 2005
Location: NYC
Posts: 1,756
It's not abusing the system if it's within the rules. As far as I can tell, getting the bonus and then canceling before the AF is due is within the rules that were laid out when the card was applied for. If Chase wants people to at least pay one AF in exchange for getting the points, then they should put an early termination clause in the contract that states that if you cancel before the AF would typically be due, you pay the AF anyway.
Apr 23, 2016, 7:40 pm
#1118
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
There's the phrase "abusing the system" and the phrase "breaking the rules" and they're pretty different.
Apr 23, 2016, 9:55 pm
#1119
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,680
It would be VERY simple for Chase to fix this problem. Simply state that if you get a credit card, you get a certain number of bonus points after spending $X, but unless you keep the card for Y months *or* spend a minimum total amount of $Z >> $X, then you have to pay them back for the points.
You know, like companies with sign-on bonuses specify in the employment contract that the bonus is payable immediately, but if you leave before a specified time period, you have to pay them your bonus back.
You know, like companies with sign-on bonuses specify in the employment contract that the bonus is payable immediately, but if you leave before a specified time period, you have to pay them your bonus back.
Apr 24, 2016, 6:51 pm
#1120
Join Date: Oct 2010
Location: BOS
Posts: 814
It would be VERY simple for Chase to fix this problem. Simply state that if you get a credit card, you get a certain number of bonus points after spending $X, but unless you keep the card for Y months *or* spend a minimum total amount of $Z >> $X, then you have to pay them back for the points.
You know, like companies with sign-on bonuses specify in the employment contract that the bonus is payable immediately, but if you leave before a specified time period, you have to pay them your bonus back.
You know, like companies with sign-on bonuses specify in the employment contract that the bonus is payable immediately, but if you leave before a specified time period, you have to pay them your bonus back.
Apr 24, 2016, 7:26 pm
#1121
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,680
So just say the customer must pay back $400 if he cancels before 2 years are up. Doesn't have to have anything to do with cash value of the points, it's just an early termination clause in the contract.
Apr 25, 2016, 4:48 pm
#1122
Join Date: Oct 2005
Location: SF
Programs: UA, VX, QF, EY, VA
Posts: 756
Unlikely that Ritz would ever agree to such a clause in a product that represents their brand.
Apr 26, 2016, 3:19 am
#1123
Suspended
Join Date: Dec 2014
Posts: 8,460
Just came back from vacation so haven't been able to respond till now. I play the game within the rules that were created by "the house." If the bank wants to stop me, there are 2 ways of doing it.
1) Don't refund AF's
OR
2) If the AF is refunded, points are clawed back.
Until either of those restrictions are added, I will continue to play by "the house's rules."
1) Don't refund AF's
OR
2) If the AF is refunded, points are clawed back.
Until either of those restrictions are added, I will continue to play by "the house's rules."
Apr 26, 2016, 6:25 am
#1124
Join Date: Aug 2013
Posts: 1,207
Just came back from vacation so haven't been able to respond till now. I play the game within the rules that were created by "the house." If the bank wants to stop me, there are 2 ways of doing it.
1) Don't refund AF's
OR
2) If the AF is refunded, points are clawed back.
Until either of those restrictions are added, I will continue to play by "the house's rules."
1) Don't refund AF's
OR
2) If the AF is refunded, points are clawed back.
Until either of those restrictions are added, I will continue to play by "the house's rules."
Apr 26, 2016, 6:30 am
#1125
Suspended
Join Date: Dec 2014
Posts: 8,460
What's your point? You are arguing that you were not abusing the system. But you are, just because you play inside the rules doesn't mean you are not. Most everything honest people do with credit cards is within the rules, but yet they still get shut down. Because they were abusing the system in some way....
With regards to my point, it was pretty clear in the post you responded to. If the banks don't like it, there are 2 very easy ways to stop the behavior immediately.
1) Don't refund AF's
OR
2) If AF's are refunded, claw back the reward points.