May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Apr 13, 2018, 2:08 pm
#1861
Join Date: Oct 2008
Location: IND
Programs: DL, AA
Posts: 144
Hi Blitzen, I can see how frustrated you are. In your last post you mention getting a letter about a product change, would you care to elaborate on this?
Thanks!
Thanks!
Apr 13, 2018, 2:26 pm
#1862
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Apr 13, 2018, 8:49 pm
#1863
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
But if I would look further back then it would show that I was more aggressive back then (time travel back to 4/2106 would show higher 6/12/24 numbers). As you can see by the 12 month numbers I slowed down (so I should have triggered the risk flag earlier IF the trigger didn’t change).
Apr 13, 2018, 9:09 pm
#1864
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Per Experian, the average American has two credit cards on his credit report.
Apr 14, 2018, 4:15 am
#1865
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
and no one reading this forum has 2 credit cards (unless she/he is just starting)
And lets forget about the "average american" ..... my credit score isn't average, neither is my income, nor my usual credit card spend ... oldest credit line 30+ years, cc utilization <10% at all times, mortgage paid off ......
The problem here is that one department approves cards and the other closes them .... no co-ordination. And the no warning/ letter/..... is just insulting.
Last edited by blitzen; Apr 14, 2018 at 6:14 am
Apr 14, 2018, 8:26 am
#1866
Join Date: Sep 2015
Location: SFO
Posts: 3,881
There are guidelines to this game. There are card acquisition guidelines; Chase's 5/24, which cards are subject and which cards aren't, Amex's 4/5 charge and credit card max, Amex's once in a lifetime, etc. You've successfully reached 25/24 because you played within these guidelines...you knew which cards to apply for and which cards not to apply for. There are also guidelines to avoid shutdown; MS, cycling credit, selling points, opening too many accounts, etc....you avoided shutdown by not doing most of these things.
Did you not know too many accounts can result in shutdown? Presumably, you knew the shutdown guidelines. Why didn't your left hand talk to your right right? After all, you would not have been shutdown due to "too many accounts" without knowing the card acquisition guidelines (because you would have been denied well before 25/24).
Apr 14, 2018, 9:17 am
#1867
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
I agree that the one department approves card while another shuts account them...and it's reasonable to expect the "left hand talking to the right hand". However, it's disingenuous to assign "the problem" to Chase.
There are guidelines to this game. There are card acquisition guidelines; Chase's 5/24, which cards are subject and which cards aren't, Amex's 4/5 charge and credit card max, Amex's once in a lifetime, etc. You've successfully reached 25/24 because you played within these guidelines...you knew which cards to apply for and which cards not to apply for. There are also guidelines to avoid shutdown; MS, cycling credit, selling points, opening too many accounts, etc....you avoided shutdown by not doing most of these things.
Did you not know too many accounts can result in shutdown? Presumably, you knew the shutdown guidelines. Why didn't your left hand talk to your right right? After all, you would not have been shutdown due to "too many accounts" without knowing the card acquisition guidelines (because you would have been denied well before 25/24).
There are guidelines to this game. There are card acquisition guidelines; Chase's 5/24, which cards are subject and which cards aren't, Amex's 4/5 charge and credit card max, Amex's once in a lifetime, etc. You've successfully reached 25/24 because you played within these guidelines...you knew which cards to apply for and which cards not to apply for. There are also guidelines to avoid shutdown; MS, cycling credit, selling points, opening too many accounts, etc....you avoided shutdown by not doing most of these things.
Did you not know too many accounts can result in shutdown? Presumably, you knew the shutdown guidelines. Why didn't your left hand talk to your right right? After all, you would not have been shutdown due to "too many accounts" without knowing the card acquisition guidelines (because you would have been denied well before 25/24).
Rules? There are no rules banks do what they want you just think of their changing behavior as rules and justify they they can do what they want (which they do).
Apr 14, 2018, 9:31 am
#1868
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Anyhow why do I get the feeling some people are just here to rub it in?
next time a bank f’s you over because of an internal guideline/rule remember that it is all your fault
next time a bank f’s you over because of an internal guideline/rule remember that it is all your fault
Apr 14, 2018, 10:11 am
#1869
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
And for what it's worth, your 800+ credit score doesn't mean squat. If you're costing the banks money that they have no hope of recovering, you going to be a fired customer.
Apr 14, 2018, 10:16 am
#1870
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
I really don't think anybody is trying to rub it in. Most people probably are thinking you pushed it a little too far and you won't admit it. The fact you "don't want to waste time" calling Chase pretty much tells us you know your odds of getting your accounts reinstated are slim to none. That by itself speaks volumes.
And for what it's worth, your 800+ credit score doesn't mean squat. If you're costing the banks money that they have no hope of recovering, you going to be a fired customer.
And for what it's worth, your 800+ credit score doesn't mean squat. If you're costing the banks money that they have no hope of recovering, you going to be a fired customer.
Apr 14, 2018, 12:53 pm
#1871
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Well I don't really know what to tell you. If you really feel like your a profitable customer for the bank I think it would be worth a 5 minute phone call to plead your case. Maybe you can convince them to change their mind. I mean really how much time have you invested on this thread?
Apr 14, 2018, 1:00 pm
#1872
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
You were spending $50,000 to $100,000 per year just at Chase with no MS? If so, even at a 3% interchange fee, you're only borderline profitable for Chase if you're not carrying a balance and you score a couple ~$500 sign-up bonuses from Chase each year.
Apr 14, 2018, 1:49 pm
#1873
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,795
Well neither am I, but we're discussing US credit cards and have SSNs, so for this purpose, we're all American 
Chase as of a few months ago seems to have a new review process that gets triggered after something happens to get eyes on your account, whether it be a new account approval (ie: your Iberia card), I remember a post on another forum that somebody got shutdown after they had a payment returned (epayment to a Chase CC was drawn on a bank account with insufficient funds), etc. Most people on reddit, even some of the most egregious situations seem to get reinstated if they try to. You probably have a good chance of getting your accounts back if you want to: https://www.reddit.com/r/churning/co...ts_megathread/
I can see you're taking it personally, but at the end of the day we're all just account files and numbers to the banks. I don't think they necessarily shut you down for being unprofitable, though we don't know if you were or not, but this secondary review department seems to be more focused on risk rather than lending standards and profitability.
Bear in mind that in the whole US CC market, total balances have recently hit a new record and perhaps banks are being cautious. Now of course this might not reflect you and I, but if you're Chase, you might want to start looking at customers that display risky activity, like opening lots of CCs. We might not think it looks risky but they don't really care what we think.
Chase as of a few months ago seems to have a new review process that gets triggered after something happens to get eyes on your account, whether it be a new account approval (ie: your Iberia card), I remember a post on another forum that somebody got shutdown after they had a payment returned (epayment to a Chase CC was drawn on a bank account with insufficient funds), etc. Most people on reddit, even some of the most egregious situations seem to get reinstated if they try to. You probably have a good chance of getting your accounts back if you want to: https://www.reddit.com/r/churning/co...ts_megathread/
I can see you're taking it personally, but at the end of the day we're all just account files and numbers to the banks. I don't think they necessarily shut you down for being unprofitable, though we don't know if you were or not, but this secondary review department seems to be more focused on risk rather than lending standards and profitability.
Bear in mind that in the whole US CC market, total balances have recently hit a new record and perhaps banks are being cautious. Now of course this might not reflect you and I, but if you're Chase, you might want to start looking at customers that display risky activity, like opening lots of CCs. We might not think it looks risky but they don't really care what we think.
Apr 14, 2018, 2:14 pm
#1874
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Well I don't really know what to tell you. If you really feel like your a profitable customer for the bank I think it would be worth a 5 minute phone call to plead your case. Maybe you can convince them to change their mind. I mean really how much time have you invested on this thread?
Apr 14, 2018, 2:16 pm
#1875
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Well neither am I, but we're discussing US credit cards and have SSNs, so for this purpose, we're all American
Chase as of a few months ago seems to have a new review process that gets triggered after something happens to get eyes on your account, whether it be a new account approval (ie: your Iberia card), I remember a post on another forum that somebody got shutdown after they had a payment returned (epayment to a Chase CC was drawn on a bank account with insufficient funds), etc. Most people on reddit, even some of the most egregious situations seem to get reinstated if they try to. You probably have a good chance of getting your accounts back if you want to: https://www.reddit.com/r/churning/co...ts_megathread/
I can see you're taking it personally, but at the end of the day we're all just account files and numbers to the banks. I don't think they necessarily shut you down for being unprofitable, though we don't know if you were or not, but this secondary review department seems to be more focused on risk rather than lending standards and profitability.
Bear in mind that in the whole US CC market, total balances have recently hit a new record and perhaps banks are being cautious. Now of course this might not reflect you and I, but if you're Chase, you might want to start looking at customers that display risky activity, like opening lots of CCs. We might not think it looks risky but they don't really care what we think.
Chase as of a few months ago seems to have a new review process that gets triggered after something happens to get eyes on your account, whether it be a new account approval (ie: your Iberia card), I remember a post on another forum that somebody got shutdown after they had a payment returned (epayment to a Chase CC was drawn on a bank account with insufficient funds), etc. Most people on reddit, even some of the most egregious situations seem to get reinstated if they try to. You probably have a good chance of getting your accounts back if you want to: https://www.reddit.com/r/churning/co...ts_megathread/
I can see you're taking it personally, but at the end of the day we're all just account files and numbers to the banks. I don't think they necessarily shut you down for being unprofitable, though we don't know if you were or not, but this secondary review department seems to be more focused on risk rather than lending standards and profitability.
Bear in mind that in the whole US CC market, total balances have recently hit a new record and perhaps banks are being cautious. Now of course this might not reflect you and I, but if you're Chase, you might want to start looking at customers that display risky activity, like opening lots of CCs. We might not think it looks risky but they don't really care what we think.